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Hot!Resolved - Step up not allowed issue

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Fourzero
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2021/02/27 15:03:21 (permalink)
Hey EVGA. I just registered the card before the 14 day period and it says no step up allowed. Could use some help with this
 
 
edit title by Cool GTX added Resolved -
post edited by Cool GTX - 2021/03/13 10:28:27
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    the_Scarlet_one
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    Re: Step up not allowed issue 2021/02/27 16:47:07 (permalink)
    You may be using the wrong website for your region.  If you are outside of the US, use the appropriate website, like EU.EVGA.com, and try again. 

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    #2
    Fourzero
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    Re: Step up not allowed issue 2021/02/27 17:01:51 (permalink)
    I just checked to be sure and it's definitely on the EU site (I'm from EU)

    It says I have 79 days to start the step up but below that it says not allowed. I can see the 3 year warranty etc. Was browsing here a bit and noticed people had the same issue. An EVGA employee fixed it for them so I'm hoping mine can be looked at as well.
    #3
    EVGATech_PeterN
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    Re: Step up not allowed issue 2021/02/27 19:21:29 (permalink)
    Hi Fourzero,
     
    I am sorry your not able to Step Up right away.  Please start a support ticket, and include a picture of the GPU itself, please make sure the Serial number on the GPU is clearly visible.  Next, please attach the full invoice to your support ticket.
     
    https://eu.evga.com/support/support.asp
     
    Regards,
    Peter N

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    #4
    Fourzero
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    Re: Step up not allowed issue 2021/02/27 20:01:44 (permalink)
    EVGATech_PeterN
    Hi Fourzero,
     
    I am sorry your not able to Step Up right away.  Please start a support ticket, and include a picture of the GPU itself, please make sure the Serial number on the GPU is clearly visible.  Next, please attach the full invoice to your support ticket.
     
     
     
    Regards,
    Peter N




    Hey, thank you for the answer. I just submitted everything that you mentioned here.
    post edited by Fourzero - 2021/02/27 22:09:30
    #5
    Fourzero
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    Re: Step up not allowed issue 2021/03/04 04:54:49 (permalink)
    EVGATech_PeterN
    Hi Fourzero,
     
    I am sorry your not able to Step Up right away.  Please start a support ticket, and include a picture of the GPU itself, please make sure the Serial number on the GPU is clearly visible.  Next, please attach the full invoice to your support ticket.
     
     
     
    Regards,
    Peter N




    Hi again. I'm being told that the card has been registered before me. The card was brand new / sealed and I have all the documents that prove that I am the owner of it. If the card had been opened, I would've returned it. Can also send ID + picture of me to prove my identity. If somebody has ordered this card, used the serial number on the box, registered it and then returned it - that's not exactly my problem or fault and the people who sold this card to me (a shop from your "Where to buy" list) should be contacted by EVGA. I understand getting results like this from Ebay, but this was purchased from a store that works with you.
     
    Also, why are serial numbers on the box? This is the only reason this has happened in the first place. Now I can't step-up... for no fault of my own. The only reason I bought this card (EVGA) is because of the Step-Up since I need a 3090 (which I can't find here) for anything less than 2500+++ EUR.
    post edited by Fourzero - 2021/03/04 05:22:56
    #6
    aka_STEVE_b
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    Re: Step up not allowed issue 2021/03/04 12:31:11 (permalink)
    Keep emailing them. I hope it gets sorted out for you .

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    #7
    Cool GTX
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    Re: Step up not allowed issue 2021/03/04 13:28:00 (permalink)
    I'd contact the place of purchase, especially if the GPU was not sold as an "open box" item

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    #8
    Fourzero
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    Re: Step up not allowed issue 2021/03/04 14:34:32 (permalink)
    I've emailed them, but tomorrow I'll contact them via phone. The item was sealed, brand new, pre-ordered back in December for MSRP. If it was open box I would've declined it because of situations like the one I'm in right now.
    #9
    Fourzero
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    Re: Resolved - Step up not allowed issue 2021/03/07 20:48:27 (permalink)
    MVP Jacob took a look at it after asking on Twitter and fixed it. Didn't have to deal with the store at all. Joined the queue. Pretty happy with the quick fix :) Thought I'd update this.
    #10
    Cool GTX
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    Re: Resolved - Step up not allowed issue 2021/03/13 10:27:54 (permalink)
    Fourzero
    MVP Jacob took a look at it after asking on Twitter and fixed it. Didn't have to deal with the store at all. Joined the queue. Pretty happy with the quick fix :) Thought I'd update this.


    Great
     
    I'll add Resolved to the Title

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