Fourzero
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2019/01/18 12:18:29
- Status: offline
- Ribbons : 0
Hey EVGA. I just registered the card before the 14 day period and it says no step up allowed. Could use some help with this edit title by Cool GTX added Resolved -
post edited by Cool GTX - 2021/03/13 10:28:27
|
the_Scarlet_one
formerly Scarlet-tech
- Total Posts : 24581
- Reward points : 0
- Joined: 2013/11/13 02:48:57
- Location: East Coast
- Status: offline
- Ribbons : 79
Re: Step up not allowed issue
2021/02/27 16:47:07
(permalink)
You may be using the wrong website for your region. If you are outside of the US, use the appropriate website, like EU.EVGA.com, and try again.
|
Fourzero
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2019/01/18 12:18:29
- Status: offline
- Ribbons : 0
Re: Step up not allowed issue
2021/02/27 17:01:51
(permalink)
I just checked to be sure and it's definitely on the EU site (I'm from EU)
It says I have 79 days to start the step up but below that it says not allowed. I can see the 3 year warranty etc. Was browsing here a bit and noticed people had the same issue. An EVGA employee fixed it for them so I'm hoping mine can be looked at as well.
|
EVGATech_PeterN
Superclocked Member
- Total Posts : 144
- Reward points : 0
- Joined: 2020/06/05 11:10:20
- Status: offline
- Ribbons : 0
Re: Step up not allowed issue
2021/02/27 19:21:29
(permalink)
Hi Fourzero, I am sorry your not able to Step Up right away. Please start a support ticket, and include a picture of the GPU itself, please make sure the Serial number on the GPU is clearly visible. Next, please attach the full invoice to your support ticket. https://eu.evga.com/support/support.asp Regards, Peter N
Like our service? Please provide feedback for us at the link .
|
Fourzero
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2019/01/18 12:18:29
- Status: offline
- Ribbons : 0
Re: Step up not allowed issue
2021/02/27 20:01:44
(permalink)
EVGATech_PeterN Hi Fourzero, I am sorry your not able to Step Up right away. Please start a support ticket, and include a picture of the GPU itself, please make sure the Serial number on the GPU is clearly visible. Next, please attach the full invoice to your support ticket. Regards, Peter N
Hey, thank you for the answer. I just submitted everything that you mentioned here.
post edited by Fourzero - 2021/02/27 22:09:30
|
Fourzero
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2019/01/18 12:18:29
- Status: offline
- Ribbons : 0
Re: Step up not allowed issue
2021/03/04 04:54:49
(permalink)
EVGATech_PeterN Hi Fourzero, I am sorry your not able to Step Up right away. Please start a support ticket, and include a picture of the GPU itself, please make sure the Serial number on the GPU is clearly visible. Next, please attach the full invoice to your support ticket. Regards, Peter N
Hi again. I'm being told that the card has been registered before me. The card was brand new / sealed and I have all the documents that prove that I am the owner of it. If the card had been opened, I would've returned it. Can also send ID + picture of me to prove my identity. If somebody has ordered this card, used the serial number on the box, registered it and then returned it - that's not exactly my problem or fault and the people who sold this card to me (a shop from your "Where to buy" list) should be contacted by EVGA. I understand getting results like this from Ebay, but this was purchased from a store that works with you. Also, why are serial numbers on the box? This is the only reason this has happened in the first place. Now I can't step-up... for no fault of my own. The only reason I bought this card (EVGA) is because of the Step-Up since I need a 3090 (which I can't find here) for anything less than 2500+++ EUR.
post edited by Fourzero - 2021/03/04 05:22:56
|
aka_STEVE_b
EGC Admin
- Total Posts : 17692
- Reward points : 0
- Joined: 2006/02/26 06:45:46
- Location: OH
- Status: offline
- Ribbons : 69
Re: Step up not allowed issue
2021/03/04 12:31:11
(permalink)
Keep emailing them. I hope it gets sorted out for you .
AMD RYZEN 9 5900X 12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 30908
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: offline
- Ribbons : 122
Re: Step up not allowed issue
2021/03/04 13:28:00
(permalink)
I'd contact the place of purchase, especially if the GPU was not sold as an "open box" item
|
Fourzero
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2019/01/18 12:18:29
- Status: offline
- Ribbons : 0
Re: Step up not allowed issue
2021/03/04 14:34:32
(permalink)
I've emailed them, but tomorrow I'll contact them via phone. The item was sealed, brand new, pre-ordered back in December for MSRP. If it was open box I would've declined it because of situations like the one I'm in right now.
|
Fourzero
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2019/01/18 12:18:29
- Status: offline
- Ribbons : 0
Re: Resolved - Step up not allowed issue
2021/03/07 20:48:27
(permalink)
MVP Jacob took a look at it after asking on Twitter and fixed it. Didn't have to deal with the store at all. Joined the queue. Pretty happy with the quick fix :) Thought I'd update this.
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 30908
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: offline
- Ribbons : 122
Re: Resolved - Step up not allowed issue
2021/03/13 10:27:54
(permalink)
Fourzero MVP Jacob took a look at it after asking on Twitter and fixed it. Didn't have to deal with the store at all. Joined the queue. Pretty happy with the quick fix :) Thought I'd update this.
Great I'll add Resolved to the Title
|