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Hot!Stanford folding points database not accessible

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Ranmacanada
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Re: Stanford folding points database not accessible 2017/09/11 20:10:43 (permalink)
Well it looks like the entire system is down as I can't even get anything from the stats server from Stanford.  All I get is internal server error.

 

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Re: Stanford folding points database not accessible 2017/09/12 05:53:28 (permalink)
Looks like we are down for another day


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mrhankey946
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Re: Stanford folding points database not accessible 2017/09/12 07:14:08 (permalink)
Ranmacanada
Well it looks like the entire system is down as I can't even get anything from the stats server from Stanford.  All I get is internal server error.


Yah I have been trying that first for the past day or so and kept getting the same thing.
#63
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Re: Stanford folding points database not accessible 2017/09/12 07:14:08 (permalink)
Oops double post 🙃
post edited by mrhankey946 - 2017/09/12 07:21:39
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drougnor
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Re: Stanford folding points database not accessible 2017/09/12 07:58:34 (permalink)
The official stats page is back up, but the flat files are still waiting for their first update.
d


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Ranmacanada
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Re: Stanford folding points database not accessible 2017/09/12 08:14:54 (permalink)
But will the flat files be fixed?  Last time the flat files were broken because they didn't even compile the points properly.  Stanford really needs to get this resolved, and soon.  Though we know they don't really care about it :).

 

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Re: Stanford folding points database not accessible 2017/09/12 08:43:41 (permalink)
Flat files are publishing again - Just logged into my home system to verify the 11am Eastern update came in.
 
d


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Re: Stanford folding points database not accessible 2017/09/12 09:36:33 (permalink)
I just keep getting an error when requesting WU's to fold...
 
16:36:16:WU00:FS00:Connecting to 171.67.108.45:8080
16:36:17:WARNING:WU00:FS00:Failed to get assignment from '171.67.108.45:8080': Empty work server assignment
16:36:17:WU00:FS00:Connecting to 171.64.65.35:80
16:36:17:WARNING:WU00:FS00:Failed to get assignment from '171.64.65.35:80': Empty work server assignment
16:36:17:ERROR:WU00:FS00:Exception: Could not get an assignment


#68
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Re: Stanford folding points database not accessible 2017/09/12 09:45:07 (permalink)
That's the Work Server side, not the Stats server.
 
d


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drougnor
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Re: Stanford folding points database not accessible 2017/09/12 10:21:26 (permalink)
It appears that while there were data files being published, the data that was being pushed out today and yesterday didn't change at all.  That's not to say the data isn't correct in the database as the 'live' donor and team pages are still updating, but the flat files are still being worked on, so EOC may not update for a while with good data.
 
Just keeping you all in the loop with what I know.
 
d
 
**edit**

Re: Stats not updating?

by msultan » Tue Sep 12, 2017 12:57 pm
We are currently running a manual stat update, it should take a few hours since A LOT of WUs are currently un-accredited. I am sorry this wasnt caught earlier on.
 
Just got that update from FF.net
post edited by drougnor - 2017/09/12 11:13:53


#70
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Re: Stanford folding points database not accessible 2017/09/12 12:07:06 (permalink)
Stanford hasn't updated the file we retrieve since September 10th, 2017. Hopefully it gets updated soon.

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#71
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Re: Stanford folding points database not accessible 2017/09/12 12:11:44 (permalink)
The points values started incrementing on the last update, so as long as the system stays standing, the next time you pull should have an updated set of points, depending on if their WU updates are finished.
 
d


#72
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Re: Stanford folding points database not accessible 2017/09/12 16:51:02 (permalink)
Got new numbers for 3 PM and back to zero for 6 PM
 
The yo-yo effect

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#73
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Re: Stanford folding points database not accessible 2017/09/12 18:31:46 (permalink)
Hopefully this time they're actively working on the issue - This evening, each hour has shown a different change in the flat files when they're not updated, which is indicating things HAPPENING on the back end instead of a broken server just being broken.
 
Unfortunately I need to head to bed soon, but if they get things fixed that I can see before I do, I'll be sure to update here . . . if the forum issues/bugs that have been creeping back and forth over HERE don't keep me from doing so . . . (They're chasing those bugs down and squashing them, too)
 
d


#74
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Re: Stanford folding points database not accessible 2017/09/12 18:59:41 (permalink)
Supposedly Stanford is troubleshooting the problem - but it STILL seems to just be getting worse....and worse....and worse...
 

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Re: Stanford folding points database not accessible 2017/09/12 20:27:12 (permalink)
Oh don't worry, we know they really care about the people folding /s.  

 

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#76
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Re: Stanford folding points database not accessible 2017/09/13 02:32:55 (permalink)
The last bit of info I got is that they are transitioning the stats system over to new hardware starting at 10am Pacific Time today. 

This placed the last planned update at noon Eastern.  However, the failing system decided that 1am Eastern was a better time to take a nap, apparently, as that's the last flat file I got last night/this morning.  Whatever is going on with the old box, it's accelerating, so I think their hand was forced as to WHEN the hardware transition was occurring.
 
Either way, as I learn anything new, I'll pass it along.
 
d


#77
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Re: Stanford folding points database not accessible 2017/09/13 15:22:53 (permalink)
Thanks for the info, droug. :)
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Re: Stanford folding points database not accessible 2017/09/13 17:34:58 (permalink)
Good news! They migrated the database and stats processes over to new hardware and I can verify that the 7 and 8pm Eastern updates have pushed and are incrementing as expected!  Be sure to double check your points and let the Pande Group know if there are any obvious errors over on the FF.Org site and they'll get to it as soon as they are able to!
 
https://foldingforum.org/...c.php?f=24&t=30285


#79
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Re: Stanford folding points database not accessible 2017/09/15 03:07:44 (permalink)
I hope this new stats server lasts longer than the old one!! They replaced it around this time in 2016, apparently. 


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Re: Stanford folding points database not accessible 2017/09/15 21:14:47 (permalink)
Well the stats server is working but our badges aren't.  Hrmm.  Ideas?

 

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Re: Stanford folding points database not accessible 2017/09/16 03:35:43 (permalink)
Maybe related or not to the badges as well?
Little new on here but is anyone else having this issue with the web control page?

Been stuck on loading for past 2 days now.
I can click on my ID in advanced control skim the page and find my user name and my points no prob.
So everything is counted for. (I just liked seeing my total without always looking at the big team list all the time)
Just maybe the migration broke something here? 
I found one other here 

 

"by  » Thu Sep 14, 2017 11:08 amIt's perfectly possible that the ranks are completely valid. A 10,000+ drop in rank over the course of three and a half days was just a bit startling  
On a slightly different note, I wonder if the migration has broken the local web control's ability to pull stats in and display them: 

Last edited by  on Thu Sep 14, 2017 12:21 pm, edited 1 time in total.
 Posts: 97Joined: Mon Mar 16, 2009 3:06 am"
 edit: sorry the underlined part was a post from someone on the folding forums but the links aren't allowed. (Looks like your filters took out the user name as well)
They had posted the same screenshot as I.
 
post edited by unknown_sage - 2017/09/16 03:48:20

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#82
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Re: Stanford folding points database not accessible 2017/09/16 08:13:46 (permalink)
Ranmacanada
Well the stats server is working but our badges aren't.  Hrmm.  Ideas?


Looks like it's more likely that the process that reaches out to the EOC server to pull data to create the badges has fallen down. It MAY be a side effect of so many 'zero' updates in a row, but based on what I'm seeing, that process only deals with the EOC server, NOT the Stanford folding server directly. I posted in the badge thread to hopefully grab the right attention to have that process/server checked on.
 
unknown_sage
Maybe related or not to the badges as well?
Little new on here but is anyone else having this issue with the web control page?

Been stuck on loading for past 2 days now.


 I haven't found any threads over on www.foldingforum.org under the folding client sub-forum. You may want to post there to see if there's anyone else there who'll add in and hopefully provide enough noise for the Stanford team to look into it. 
 
d


#83
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Re: Stanford folding points database not accessible 2017/09/16 12:57:52 (permalink)
The badges come from a completely different source, so no relation.
 
Advanced Control is working normally, I never bother with what I class as "that worse then worthless web control junk" so I'll never notice if it stops working or not.
 
 You might have a "stuck work unit" issue on one unit, try shutting down the client and restarting is usually the fix.
 

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Re: Stanford folding points database not accessible 2017/09/16 23:17:58 (permalink)
drougnor
Ranmacanada
Well the stats server is working but our badges aren't.  Hrmm.  Ideas?


Looks like it's more likely that the process that reaches out to the EOC server to pull data to create the badges has fallen down. It MAY be a side effect of so many 'zero' updates in a row, but based on what I'm seeing, that process only deals with the EOC server, NOT the Stanford folding server directly. I posted in the badge thread to hopefully grab the right attention to have that process/server checked on.
 
unknown_sage
Maybe related or not to the badges as well?
Little new on here but is anyone else having this issue with the web control page?

Been stuck on loading for past 2 days now.


I haven't found any threads over on under the folding client sub-forum. You may want to post there to see if there's anyone else there who'll add in and hopefully provide enough noise for the Stanford team to look into it. 
 
d


Found the post on the folding forum here Board Index  Stats and server issues  Issues with a specific server
on page 17 near the bottom 
the post said (not posting the name or the google drive link):
 "It's perfectly possible that the ranks are completely valid. A 10,000+ drop in rank over the course of three and a half days was just a bit startling  
On a slightly different note, I wonder if the migration has broken the local web control's ability to pull stats in and display them"
(and a link to their google drive with a picture like the one i posted but with their user name)

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