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Software Update: Most recent drivers won't work

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maddick19
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2020/03/03 17:45:22 (permalink)
Upon installing the latest drivers I cannot use the EVGA NU Audio software. It will not load once launched. I installed under an administrator account and things seemed to work after fighting with my system. I needed to re-enable the NU Audio speakers in the Windows audio devices window and change the sample rate to get sound to work. I'm now also greeted with the following message when logging in as a standard user on my machine:
"A windows update has recently finished. You will need to restart your computer to complete your EVGA's audio update. Do you want to restart now?"
 
Spoiler: restarting doesn't help. What gives? I'm going to revert to old drivers for now.

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#1

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    EVGA_Lee
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    Re: Software Update: Most recent drivers won't work 2020/03/03 18:03:05 (permalink)
    I can confirm that we're already looking into this issue.
    #2
    maddick19
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    Re: Software Update: Most recent drivers won't work 2020/03/03 19:50:30 (permalink)
    Awesome. Thanks for the response and good luck finding the issue!
    #3
    EVGA_Lee
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    Re: Software Update: Most recent drivers won't work 2020/03/05 10:20:24 (permalink)
    Hi maddick19,
     
    Can you try this:
     
    1) Remove the EVGA NU Audio driver 
    2) Download and run Display Driver Uninstaller (DDU)
    3) Reboot into Safe Mode and remove Realtek Audio Driver 
    4) Boot back into Windows and Reinstall the EVGA NU Audio driver
    #4
    Fietser
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    Re: Software Update: Most recent drivers won't work 2020/03/10 10:52:37 (permalink)
    Just to add. I have the same problem under my normal user account. When I log into my admin account, the setup completes and all is fine. But when I log back to my normal account, the message appears again. Working on it further...
    #5
    Cool GTX
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    Re: Software Update: Most recent drivers won't work 2020/03/10 11:00:08 (permalink)
    Fietser
    Just to add. I have the same problem under my normal user account. When I log into my admin account, the setup completes and all is fine. But when I log back to my normal account, the message appears again. Working on it further...


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    #6
    TheGshow
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    Re: Software Update: Most recent drivers won't work 2020/03/14 09:28:46 (permalink)
    Yes... I'm having the same problem. Originally thought it was my new 970EVO hard drive but tried installing on both of my hard drives to no avail. I have had this card since Xmass and still not working.

    Intel Core i7-5930K @ 4.25Hz, 4251 MHz
    EVGA X99 Classified 
    32GB of G.Skill DDR4-3000 (4gb x 8)
    EVGA RTX 2080ti Black Edition
     EVGA GeForce GT 740 4GB Superclocked(Dedicated Physics)
    EVGA  NU AUDIO
    OCZ ZX Series 1250W Fully-Modular 80PLUS Gold
    Samsung 970 EVO 1tb nvme M.2 
    WDC 2tb
    Corsair Hydro H105 Extreme 240mm CPU cooler
    Corsair Obsidian 750D Full Towed Case
    #7
    Fietser
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    Re: Software Update: Most recent drivers won't work 2020/03/14 10:41:15 (permalink)
    For those with this problem.
    - If you're not a local administrator, try elevating your account to one.
    - Uninstall an reinstall the software.
    - If it works, set your account back to a normal user.
    * In this procedure, make sure you have a spare admin account at all times!
    At the moment I still get the message, but at least it works.
    #8
    maddick19
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    Re: Software Update: Most recent drivers won't work 2020/03/22 09:24:19 (permalink)
    EVGATech_LeeM
    Hi maddick19,
     
    Can you try this:
     
    1) Remove the EVGA NU Audio driver 
    2) Download and run Display Driver Uninstaller (DDU)
    3) Reboot into Safe Mode and remove Realtek Audio Driver 
    4) Boot back into Windows and Reinstall the EVGA NU Audio driver


    Is this to say that you cannot have a Realtek device installed with the NU Audio card as well? Haven't followed these steps just yet so I cannot confirm if this resolves the issue.
    #9
    Fietser
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    Re: Software Update: Most recent drivers won't work 2020/03/22 11:25:59 (permalink)
    It works for me now, but I've had to reinstall my pc. Everything works fine now.
    Adding another standard user (non admin) to the system, and the message was there again.
    To sum up, the card works fine, it works with a complete reinstall, but not with a standard user.
    So there's one conclusion, the software is at fault.

    post edited by Fietser - 2020/03/22 11:30:20
    #10
    EVGA_Lee
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    Re: Software Update: Most recent drivers won't work 2020/03/23 02:06:00 (permalink)
    maddick19
    EVGATech_LeeM
    Hi maddick19,
     
    Can you try this:
     
    1) Remove the EVGA NU Audio driver 
    2) Download and run Display Driver Uninstaller (DDU)
    3) Reboot into Safe Mode and remove Realtek Audio Driver 
    4) Boot back into Windows and Reinstall the EVGA NU Audio driver


    Is this to say that you cannot have a Realtek device installed with the NU Audio card as well? Haven't followed these steps just yet so I cannot confirm if this resolves the issue.


    Not at all.  I've tested NU Audio and NU Audio Pro cards on our Z390 FTW board with the Realtek audio driver installed without issue.  Our Audio team suggested those steps to try, since you're having a very specific issue that might be related to a corrupt install of Realtek drivers.
    #11
    TheGshow
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    Re: Software Update: Most recent drivers won't work 2020/04/02 20:13:23 (permalink)
    Finally sat down this week for 3 hr to no avail. Tried everything three times in safe mode out of safe mode. Even got a new message "EVGA NU audio init error. Please reinstall EVGA NU Audio Driver. Error code = (0x0001)"
    All I have now is a useless sound card and no audio drivers on my PC. **** some one please fix this!!!!!!

    Intel Core i7-5930K @ 4.25Hz, 4251 MHz
    EVGA X99 Classified 
    32GB of G.Skill DDR4-3000 (4gb x 8)
    EVGA RTX 2080ti Black Edition
     EVGA GeForce GT 740 4GB Superclocked(Dedicated Physics)
    EVGA  NU AUDIO
    OCZ ZX Series 1250W Fully-Modular 80PLUS Gold
    Samsung 970 EVO 1tb nvme M.2 
    WDC 2tb
    Corsair Hydro H105 Extreme 240mm CPU cooler
    Corsair Obsidian 750D Full Towed Case
    #12
    EVGA_Lee
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    Re: Software Update: Most recent drivers won't work 2020/04/03 09:55:29 (permalink)
    TheGshow
    Finally sat down this week for 3 hr to no avail. Tried everything three times in safe mode out of safe mode. Even got a new message "EVGA NU audio init error. Please reinstall EVGA NU Audio Driver. Error code = (0x0001)"
    All I have now is a useless sound card and no audio drivers on my PC. **** some one please fix this!!!!!!


    Which drivers have you tested?  The latest?  Still using the X99 Classified, or have you updated your motherboard?
     
    That's usually an issue with the installation of the Nahimic driver.  
    #13
    TheGshow
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    Re: Software Update: Most recent drivers won't work 2020/04/07 15:09:04 (permalink)
    Bump
    post edited by TheGshow - 2020/04/08 09:19:25

    Intel Core i7-5930K @ 4.25Hz, 4251 MHz
    EVGA X99 Classified 
    32GB of G.Skill DDR4-3000 (4gb x 8)
    EVGA RTX 2080ti Black Edition
     EVGA GeForce GT 740 4GB Superclocked(Dedicated Physics)
    EVGA  NU AUDIO
    OCZ ZX Series 1250W Fully-Modular 80PLUS Gold
    Samsung 970 EVO 1tb nvme M.2 
    WDC 2tb
    Corsair Hydro H105 Extreme 240mm CPU cooler
    Corsair Obsidian 750D Full Towed Case
    #14
    TheGshow
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    Re: Software Update: Most recent drivers won't work 2020/04/08 09:19:40 (permalink)
    LeeM,
     
    I have installed versions 0.2.1.6, 0.2.1.7 and 0.2.1.10
    Yes updated to the most recent bios just after Xmass and before I put the Card in.
    The Nahimic driver appears when I install.?!.!?.!?
    not to sure what to do next but sell the card unless you can help..... I'll keep a better eye on the forums...

    Intel Core i7-5930K @ 4.25Hz, 4251 MHz
    EVGA X99 Classified 
    32GB of G.Skill DDR4-3000 (4gb x 8)
    EVGA RTX 2080ti Black Edition
     EVGA GeForce GT 740 4GB Superclocked(Dedicated Physics)
    EVGA  NU AUDIO
    OCZ ZX Series 1250W Fully-Modular 80PLUS Gold
    Samsung 970 EVO 1tb nvme M.2 
    WDC 2tb
    Corsair Hydro H105 Extreme 240mm CPU cooler
    Corsair Obsidian 750D Full Towed Case
    #15
    TheGshow
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    Re: Software Update: Most recent drivers won't work 2020/04/09 21:40:53 (permalink)
    EVGATech_LeeM
    TheGshow
    Finally sat down this week for 3 hr to no avail. Tried everything three times in safe mode out of safe mode. Even got a new message "EVGA NU audio init error. Please reinstall EVGA NU Audio Driver. Error code = (0x0001)"
    All I have now is a useless sound card and no audio drivers on my PC. **** some one please fix this!!!!!!


    Which drivers have you tested?  The latest?  Still using the X99 Classified, or have you updated your motherboard?
     
    That's usually an issue with the installation of the Nahimic driver.  




    Ok so tonight I went through and uninstalled all audio drivers in safe mode with drive sweeper and then installed 0.2.1.10 drivers and came up with a bad install. From there I went into the C drive/program Files 86 and then the EVGA folder and tried installs from there. No good on the install, New problem. Now I'm getting an "Error Code = [0x001]" along with the bad install.
    Then Went to C drive/Program Files/EVGA/NU Audio Driver and hit set up and came up with "Files 'vendor.cer' not found in C drive/Program Files/EVGA/NU Audio Driver"
     
    Please help.
    Thanks.
     

    Intel Core i7-5930K @ 4.25Hz, 4251 MHz
    EVGA X99 Classified 
    32GB of G.Skill DDR4-3000 (4gb x 8)
    EVGA RTX 2080ti Black Edition
     EVGA GeForce GT 740 4GB Superclocked(Dedicated Physics)
    EVGA  NU AUDIO
    OCZ ZX Series 1250W Fully-Modular 80PLUS Gold
    Samsung 970 EVO 1tb nvme M.2 
    WDC 2tb
    Corsair Hydro H105 Extreme 240mm CPU cooler
    Corsair Obsidian 750D Full Towed Case
    #16
    TheGshow
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    Re: Software Update: Most recent drivers won't work 2020/04/16 12:39:14 (permalink)
    Tried again today to install from scratch and still nothing. Also down loaded the new Nahimic drivers from their web site and install said it was not compatible with my system.
    Also installed the pro drivers and they installed with no problem.???!?!!??!!! Didn't do anything because I don't have a Pro card but installed none the less still installed.
    Any one have any suggestions or ideas on this?

    Intel Core i7-5930K @ 4.25Hz, 4251 MHz
    EVGA X99 Classified 
    32GB of G.Skill DDR4-3000 (4gb x 8)
    EVGA RTX 2080ti Black Edition
     EVGA GeForce GT 740 4GB Superclocked(Dedicated Physics)
    EVGA  NU AUDIO
    OCZ ZX Series 1250W Fully-Modular 80PLUS Gold
    Samsung 970 EVO 1tb nvme M.2 
    WDC 2tb
    Corsair Hydro H105 Extreme 240mm CPU cooler
    Corsair Obsidian 750D Full Towed Case
    #17
    EVGA_Lee
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    Re: Software Update: Most recent drivers won't work 2020/04/24 14:52:33 (permalink)
    I've had the Pro software installed on a test bench with an original NU Audio card.  The only thing that I'd worry about is trying to get the firmware updated via the NU Audio software, which cannot happen on the Pro software.  
     
    The Nahimic drivers for the NU Audio software is a custom version tailored specifically to the NU Audio products.  The software available from Nahimic directly is not supported.  
     
    Are you still running into issues, or have you been able to resolve it?
    #18
    Doodah
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    Re: Software Update: Most recent drivers won't work 2020/04/26 19:29:56 (permalink)
    I just installed my NU AUDIO  card two days ago and I still cannot get any software or driver to actually work.  I keep getting the same messages over and over and over.  The first one I get after a download attempt is that you must disconnect your card.  Do you want to do that now or later and there is no actual correct answer to that.  It's like the old do you still beat your wife question.  Then every time I log into Windows, I get a your driver failed to load type of message.  Did I make a mistake buying this card?
    #19
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