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So what happend?

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vizenre
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2018/01/31 02:57:19 (permalink)
So, next step Next Step: RMA Complete but i can't find what? Are they sending new cards back or the broken ones fixed?
 
 
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    the_Scarlet_one
    formerly Scarlet-tech
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    Re: So what happend? 2018/01/31 06:13:12 (permalink)
    They don’t fix broken cards, they always replace. If you didn’t receive an email telling you that your RMA was denied, then they are sending a replacement.


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    #2
    Cool GTX
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    Re: So what happend? 2018/01/31 06:53:18 (permalink)
    After log on, in did you check https://www.evga.com/support/openrma.asp
     
    Top of page "Member" then on the pull down list "My Open RMAs"
     
    (excerpt) https://www.evga.com/howtorma/
     
    RMA Approval
    Once EVGA receives your RMA request, the RMA will be reviewed by our department within one (1) business day. In order to approve your RMA EVGA will need a copy of the purchase invoice or receipt for the product you need replaced.
    To learn more about how to upload your invoice, please see our FAQ: http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=58652
     
    Completing the RMA
    Once the RMA request is reviewed and approved by the RMA department the following steps will occur:
    • The RMA number and shipping instructions are emailed to you
    • The defective product now can be shipped EVGA. The address, packing information, and shipping information are detailed in the email that is received when the RMA is approved.
    • Once EVGA receives the defective product a replacement is shipped within three (3) business days. Once the replacement product is shipped an email will be sent to the email address in your EVGA member account with the tracking number.
    • Non-Guest RMA's may check the status of your RMA at any time from your support page.
    Contacting Customer Service
    If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-881-EVGA (3842) option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.
     

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    Sajin
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    Re: So what happend? 2018/01/31 13:16:00 (permalink)
    https://forums.evga.com/FindPost/2384186


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    XrayMan
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    Re: So what happend? 2018/01/31 17:02:19 (permalink)
     
    What card was it, and how long ago was it purchased?

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