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Shipped out pending

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Mark1102
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2021/01/01 09:44:00 (permalink)
Hi!

My step up card was received at EVGA EU on 12/30/20 when roughly will be new card be sent out?

Thanks!
Mark
#1

4 Replies Related Threads

    the_Scarlet_one
    formerly Scarlet-tech
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    Re: Shipped out pending 2021/01/01 09:50:29 (permalink)
    You will need to wait until after the new year due to the offices being closed. It can take 1-3 business days usually, and some parts of the office are closed because of the new year.
    #2
    Cool GTX
    EVGA Forum Moderator
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    Re: Shipped out pending 2021/01/01 10:16:32 (permalink)
    https://eu.evga.com/support/
     
    (excerpt)
    Special Service Notice:
    As a company, we take numerous measures to protect the health of employees and partners.

    We hope for your understanding and apologize for the inconvenience that we are unable to offer you the extensive service you are accustomed. We are all working to improve this as soon as possible. Due to the high volume of mail and calls, we are currently unable to answer incoming inquiries promptly. We assure you that we will carefully examine and process every request.

    Are you already a customer of ours? In your account you can view invoices, tracking numbers of outgoing RMA products and much more. Products are generally also available through our partners, which can be viewed at https://eu.evga.com/products/wheretobuy.aspx

    In urgent cases, we would like to ask you to contact us by telephone on +49 89 189 049 - 11, you can reach us Monday to Friday between 8 a.m. and 6 p.m.

    We thank you for your patience.

    Best Regards, EVGA service team

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    #3
    Mark1102
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    Re: Shipped out pending 2021/01/05 15:14:54 (permalink)
    Anyone from EVGA able to give an ETA, card still not showing as shipped
    #4
    Mark1102
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    Re: Shipped out pending 2021/01/07 04:58:29 (permalink)
    Hi

    Also will this be affected by the UK no longer being in the EU?

    Mark
    #5
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