I am extremely upset with the RMA of my graphics card. 
 
I received my RMA-ed graphics card and I was disgusted when I saw what I got.
 
I sent in a Gold GTX980TI that was in pristine condition. When I send it for RMA, I packed in the same box that EVGA provided when EVGA RMA-ed this card previously. The card was picked up by courier arranged by EVGA.
 
After waiting for a week or so, this is what I received: it is full of scratches. The cooling fins were bent. The radiator tube fabric was fraying. Worst of all, they sent me a card that is in Silver color. 
 
The images can be viewed at this link:       https: //imgur.com/a/M6KvU

This is the second time this card is being sent for RMA in 2 months. 
 
So far, the experience is nothing short of horrifying. It was insulting, to say the least when I opened up the box to see it in such beat up condition.
 
I think this warrants a forum post to warn others about such service quality. 
 
 
Update 17 Nov 2017
EVGA has contacted me to explain the change of golden shroud to the silver shroud.

"I’m sorry that your replacement card was in such a poor condition. Let me get in touch with our Taiwan office and see what they have available in inventory. We should be able to get you a better condition card, but unfortunately, I can’t guarantee if it would be a gold or silver shroud. The gold shrouds were changed early in production to the silver The card has been discontinued for about a year and a half now, so what we have available may be limited. "
 
A little sad about the golden shroud cause IMO its the most classy graphics card shroud around.
 
While the physical condition of the card can be improved, I certainly wished the RMA team would have written to me to inform me about the golden shroud situation before receiving a shocker from the RMA-ed card.
 
With that said, I have decided to send for RMA again. I am keeping my fingers for my RMA card-to-be. I will update again when I received the card.
 
 
Edit Log
15 Nov 17: Grammar edits 
15 Nov 17: Image link added. (Thank you MSim)
16 Nov 17: Image link edited. (Thank you MSim for correcting)
17 Nov 17: Situation updated.

Hi MSim,
 
Contacted the RMA manager and waiting for a response.
Thank you for informing me about the images! I would have looked really silly if I had no images to back up my claims.  I added a link to the first post. If they cannot be viewed, please let me know.
 
 

I think you might not understand when to bold words.

Msim, Thanks again. I added the link according to your instructions. I will just include the link here as well.
Image Link      https: //imgur.com/a/M6KvU
 
somthingc00l, I definitely need to work on that. Please bear with me.
 
Sajin, Thanks.

weijieismullet
Msim, Thanks again. I added the link according to your instructions. I will just include the link here as well.
Image Link      https: //imgur.com/a/M6KvU
 
somthingc00l, I definitely need to work on that. Please bear with me.
 
Sajin, Thanks.

Added them to my first post in this topic for you.

weijieismullet
Hi magnum.p.i , we should be. I will suggest taking photos of your set before sending for RMA. On the bright side, EVGA has responded promptly to my emails. 
 
Hi MSim, Thank you for doing me a favor again! 
 

I did take pictures before shipping but hopefully I will not need them ( fingers crossed). All the best weijieismullet hopefully EVGA look after you. :) 

Glad we were able to resolve this for you!