I received the new sc15 last week as part of the $999 deal and have recently had a few problems with it, though right now is a major one.

So I was playing guild wars 2 and whole running around, the keyboard just stopped working but the touch pad was working fine. So I couldn't move my character, but could freely look around.

I used the touch pad to go back to the desktop and the keyboard wasn't working there either, E.g. I could open Chrome but I couldn't type in a URL.

I decided to restart the laptop and since then it's been stuck with a black screen, with the fans going at a low speed. It's been like that for 30 minutes or so.

I've since taken the power cable out and am thinking of letting the battery run dead then seeing if I can turn it on later.

So questions are:
1) Does anyone know what might’ve happened?
2) Is there a way to force shut down the laptop? I've tried holding the power button down to no avail.

In addition, this laptop has a few issues where the touch pad will randomly stop working for 30 or so seconds, and you just have to wait it out.

Is there a chance this laptop was defective?

Thanks in advance!

Thanks for that, I've held down the power button for over 5 minutes so far, and that doesn't appear to be working, so it look like I'm sticking with the "let the power drain then see" strategy.

I'll have a check in the bios once I manage to drain this thing and see how the keyboard goes, thanks!

In an update in case anyone was curious: the laptop powered down and then I plugged it back in and pressed the power button. Success! The laptop turned on and the keyboard works fine so.. I guess this is a non issue.

But thanks for the link to the tech support, I'll be sure to contact them next time something like this happens.