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SUPPORT TICKET

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GABY6857
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2020/10/22 09:45:50 (permalink)
HELLO! IM HAVING PROBLEMS WITH MY RTX 2070 SUPER AND I CREATED A SUPPORT TICKET BUT I HAVENT RECEIVE ANY EMAIL OR NOTIFICATION WITH A SUPPORT TICKET CONFIRMATION. IS THIS HOW EVGA WORKS WITH SUPPORT TICKETS?
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    Cool GTX
    EVGA Forum Moderator
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    Re: SUPPORT TICKET 2020/10/22 09:56:35 (permalink)
    Welcome to the EVGA Forums
     
    Sorry to see your having an issue with a part you bought
     
     
    What region of the World are you in ?  USA, EU ........
     
    Did you check the email Spam filter - for the email you used to register for EVGA site ?
     
    (check your Cap lock key ... all caps is shouting)
     
     
    Support Ticket
    https://www.evga.com/support/ticket/support.aspx
     
     
    (excerpt)
     
    Welcome to the EVGA online service center.
    Please include as much information about your inquiry as possible including system specifications in order to help with an accurate response. Please allow 1-2 business days for your ticket history to be updated. You will receive a response by email as well as an update to your ticket. If you should need a faster response, please contact our technical service at 1-888-881-3842 option 1.

    RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
    AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
    Thank You for Your Support


    #2
    GABY6857
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    Re: SUPPORT TICKET 2020/10/22 10:10:19 (permalink)
    Yes, ive checked my junk mail and nothing. My question is was i supposed to get an immediate confirmation saying that a support ticket was created or something like that? 
    #3
    Cool GTX
    EVGA Forum Moderator
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    Re: SUPPORT TICKET 2020/10/22 10:27:36 (permalink)
    GABY6857
    Yes, ive checked my junk mail and nothing. My question is was i supposed to get an immediate confirmation saying that a support ticket was created or something like that? 




     
    I do not know ...I'm a volunteer Forums Moderator ... Not an EVGA employee
     
     
    give a call for CS - especially if it has been two days

    RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
    AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
    Thank You for Your Support


    #4
    EVGATech_AdamB
    EVGA EU Tech Support
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    Re: SUPPORT TICKET 2020/10/22 12:06:34 (permalink)
    Hello GABY6857! I found your e-mail that you sent to us but it does not look like a support ticket went through. Please keep in mind that due the to 30-series launch we have been experiencing increased volume and response times have increased due to this.

    Like our service? Please provide feedback for us at the link HERE
    #5
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