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Hot!STEP UP, AND RMA DEAD ON ARRIVAL

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PeSkKoLL
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2022/06/30 09:28:41 (permalink)
I am writing this because I am upset with EVGA's RMA service.
I requested a step up from a 3080TI to a 3090 and my turn arrived.
The card that I've received, has the red light problem and does'nt turn on, I had been without a computer for weeks, so I've asked for the advanced RMA, they make me pay €3,997 as a guarantee, I pay it, and the new received card has the same problem, red light.
I can't pay another collateral of almost €4,000, it seems quite unfair to me to have paid the guarantee and still be without a card, now they don't send me the graphics card until they receive the old one, they don't compensate me in any way?.

Is it possible to send me another card without paying the collateral again?.

I will send the step up card today.

Sorry if my english is bad.


#1

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    ty_ger07
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    Re: STEP UP, AND RMA DEAD ON ARRIVAL 2022/06/30 10:10:30 (permalink)
    The ridiculous collateral price should have been recently reduced. Check again.
    Two cards back to back with a red light problem right out of the box? That seems suspicious. The red light could mean other simple things need to be resolved, and doesn't necessarily mean that the card has failed. Something as simple as a bad riser cable or loose PSU wire could cause a "red light problem".
    #2
    PeSkKoLL
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    Re: STEP UP, AND RMA DEAD ON ARRIVAL 2022/06/30 10:24:36 (permalink)
    I have 2 computers, the other one with a 3070, with that card the pc works perfect, i’m not using a riser and when i put the 3090 in the other computer, it fails too.

    The psu is a corsair ax860i.
    #3
    EVGATech_MatthewC
    EVGA Tech Support
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    Re: STEP UP, AND RMA DEAD ON ARRIVAL 2022/06/30 12:02:06 (permalink)
    The 3070 and 3090 have very different power requirements. Can you confirm what power supply you are using? Also please confirm you are using three sperate PCIE cables for the 3090, with no daisy chain connectors.
    #4
    PeSkKoLL
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    Re: STEP UP, AND RMA DEAD ON ARRIVAL 2022/06/30 13:03:43 (permalink)
    Yes, the power supply has 3 separate connectors, i had a 3080TI FTW3 connected.

    The second card worked one time, at the three minutes, black screen and after the restart, dead.

    I’m not wrong, that cards are dead.
    #5
    EVGATech_MatthewC
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    Re: STEP UP, AND RMA DEAD ON ARRIVAL 2022/06/30 14:10:53 (permalink)
    It looks like a new RMA has been started. I sent you a private message regarding this matter.
    #6
    PeSkKoLL
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    Re: STEP UP, AND RMA DEAD ON ARRIVAL 2022/07/04 03:52:10 (permalink)
    Thanks for your help.
     
    I'm dissapointed because i've paid almost 4000€ for an advanced RMA and now I have to wait anyway. I think EVGA should ship the replacement because i've opened the RMA request on thursday, it's monday and I still don't have the free shipping label, another 2 weeks without card, can you help me with this?. 
    #7
    rjohnson11
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    Re: STEP UP, AND RMA DEAD ON ARRIVAL 2022/07/04 04:36:20 (permalink)
    PeSkKoLL
    Thanks for your help.
     
    I'm dissapointed because i've paid almost 4000€ for an advanced RMA and now I have to wait anyway. I think EVGA should ship the replacement because i've opened the RMA request on thursday, it's monday and I still don't have the free shipping label, another 2 weeks without card, can you help me with this?. 


    Forwarded to EVGA EU (because you paid in Euros).

    AMD Ryzen 9 5950X,  Corsair Mp600 Pro M.2, 128GB DDR4  Crosshair VIII Hero, RTX 3090ti FTW Ultra Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #8
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: STEP UP, AND RMA DEAD ON ARRIVAL 2022/07/04 06:14:22 (permalink)
    Hi PeSkkoLL,
     
    have you done to update to the current driver and within Precision X1 updated the Firmware to the latest - https://www.evga.com/precisionx1/ - within the latest driver / firmware it should be up and running - could you please feedback to [link=mailto:supporteu@evga.com,]supporteu@evga.com,[/link] 
     
    Thx,
     
    Markus
    #9
    PeSkKoLL
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    Re: STEP UP, AND RMA DEAD ON ARRIVAL 2022/07/04 06:26:23 (permalink)
    EVGATech_MarkusK
    Hi PeSkkoLL,
     
    have you done to update to the current driver and within Precision X1 updated the Firmware to the latest - https://www.evga.com/precisionx1/ - within the latest driver / firmware it should be up and running - could you please feedback to [link=mailto:supporteu@evga.com,]supporteu@evga.com,[/link] 
     
    Thx,
     
    Markus


     
    I can't do that, the computer doesn't turn on.
    #10
    PeSkKoLL
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    Re: STEP UP, AND RMA DEAD ON ARRIVAL 2022/07/05 08:06:44 (permalink)
    I can't believe what is happening with this, after 4 days waiting for the free shipping label i received an email from the support center denying me that label, they want to pay me 50€ (the shipping costs are more than 100€).
     
    To make this step up is the worst decision i've made in a lot of time, 2 dead on arrival cards, 1 month without PC and my credit card with 4000€ charged, I miss my fully functional 3080TI.
    #11
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