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Helpful ReplyHot![SOLVED - RMA] EVGA RTX2080 XC - Coil whine and high temps..

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Toukassay
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2019/02/27 00:45:01 (permalink)
Hi all,
 
I'm the second owner of a EVGA RTX2080 XC card. Performance are pretty good comparing to my "old" GTX1070 and the upgrade worth it.
Although, I'm having HUGE coil whine and without undervolting the card ( 0.925V@1905Mhz ) I'm hitting 85° on Heaven benchmark !...
I've got a H400i case with a CPU AIO NZXT Kraken X62 push/pull in front and 3 exhaust fans (2 top, 1 rear). CPU never exceed 55-60° being OC at 4.1Ghz (R5 2600).
 
Here a video of the coil whine :   ( listen at around 50 seconds, it's huge :o ) 
 

 
As you can see in the video, I've try to burn the card running ATI tools for 6 hours, but that's really don't change anything.
 
Card is powered by 2 cables, my PSU is brand new (Termaltake 1050W Platinium) - Can't do much better...
 
Guess I'm on the RMA road, right ?.. I'm from France, how long does it take to change the card ? Since I'm the second owner (I've the invoice, but with the first owner name / adress on it), will it be a problem ? I've register the card to my name.
 
Thanks for your answers, so far by what I've read here, EVGA seems to have a great community and customer service.
 
------------
 
UPDATE - RMA Done : 
- 07/03 - I've post my card (from south west, France)
- 08/03 6AM - Shipping start
- 08/03 3PM - Arriving to Lahr, Germany
- WEEKEND
- 11/03 11PM - Last stop at Augsburg, Germany
- 12/03 8AM - In the delivery truck
- 12/03 12AM - Delivered
- 13/03 4PM - New card sent !
- 15/03 11AM - Received
post edited by Toukassay - 2019/03/18 00:56:53
#1
jfw06013
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/02/27 15:15:30 (permalink)
This is the best I can do.

The coil whine can come from your video card see:

https://www.youtube.com/results?search_q...

Coil Whine as Fast As Possible, Techquickie

How to reduce coil whine from your Video Card, JayzTwoCents

Ask GN 17: Why Only 99% GPU Utilization? (& Coil Whine), Gamers Nexus

Rambling about Coil Whine, Actually Hardcore Overclocking

How to get rid of coil whine, Lucas_Itanium


Techquickie

JayzTwoCents

Gamers Nexus

Actually Hardcore Overclocking

Lucas_Itanium


These are all YouTube video's.


#2
Toukassay
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/02/27 23:54:59 (permalink)
Hi, thanks for the answer but I don't understand why you gave me those links ? I do know what's a coil whine :) 
I just wanted to know if 2080 XC users are experiencing the same behaviour or if it's anormal. Then I wanted to know "I'm from France, how long does it take to change the card ? Since I'm the second owner (I've the invoice, but with the first owner name / adress on it), will it be a problem ? I've register the card to my name."
 
I've open a ticket to the technical service too.
#3
icslowmo
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/02/28 01:07:33 (permalink) ☄ Helpfulby Toukassay 2019/02/28 01:08:33
Toukassay
Hi, thanks for the answer but I don't understand why you gave me those links ? I do know what's a coil whine :) 
I just wanted to know if 2080 XC users are experiencing the same behaviour or if it's anormal. Then I wanted to know "I'm from France, how long does it take to change the card ? Since I'm the second owner (I've the invoice, but with the first owner name / adress on it), will it be a problem ? I've register the card to my name."
 
I've open a ticket to the technical service too.


Cool whine does happen and depends on the person and if it bothers them or not. My 2080 Ti has some whine when at or above 90fps. It doesn’t bother me because my frame rate is caped by the 60hz IPS monitor I use. I use the adaptive sync option in the Nvidia control panel. So this maybe an option for you to try and may help control temps as well depending on you monitors refresh rate.

You may need to create a thread in the warranty section to get the correct answer about the RMA process for you. Last time I RMA’d was with a EVGA GTX480 but I am the original owner. Took like a week here in the states.
#4
Toukassay
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/02/28 01:11:08 (permalink)
Thanks for the answer.
I'm using a IPS Gsync 144hz monitor (Acer Predator) so I won't cap fps unfortunalty. And I'm hearing the coil whine even at "low" fps like 60-70 :/ 
Thanks for the information about the time it take is US. I believe there is something in Germany for the EU users, maybe it'll be quicker or around 1 week like you.
#5
Toukassay
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/01 02:21:58 (permalink)
I would love to have some EVGA's tech guys to confirm that it's not a normal behaviour please ? So that I don't start a RMA for nothing.
Thanks a lot.
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Toukassay
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/12 01:32:01 (permalink)
Update for those who are interested and maybe are from France :
 
- 07/03 - I've post my card (from south west, France)
- 08/03 6AM - Shipping start
- 08/03 3PM - Arriving to Lahr, Germany
- WEEKEND
- 11/03 11PM - Last stop at Augsburg, Germany
- 12/03 8AM - In the delivery truck
- 12/03 12AM - Delivered
- 13/03 4PM - New card sent !
- 15/03 11AM - Received
 
Sending the card cost me quite a lot, 29€ ( ~33$ ) because I choose to wrap it well in air buble (total package was 2.5kg) and I choose some insurance for about 700€ value.
 
Hoping some EVGA update today, I'll update the post.
post edited by Toukassay - 2019/03/15 09:38:18
#7
snouglas
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/12 06:39:01 (permalink)
Hello, my card arrived in the same truck as yours, although I just made a step up. :) I too have no confirmation of recieval at the moment.
I hope it ships tomorrow so I won't be without a gpu for more than a week.
Delivery was very fast here in Germany sent it out yesterday was received today. Total cost of shipping was 12€ due to higher insurance.

cheers to the southwest of France (beautiful there, been the on vacation many times)
#8
Toukassay
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/12 06:44:56 (permalink)
snouglas
Hello, my card arrived in the same truck as yours, although I just made a step up. :) I too have no confirmation of recieval at the moment.
I hope it ships tomorrow so I won't be without a gpu for more than a week.
Delivery was very fast here in Germany sent it out yesterday was received today. Total cost of shipping was 12€ due to higher insurance.

cheers to the southwest of France (beautiful there, been the on vacation many times)

I haven't received any confirmation from EVGA, I've just check the DHL status with my tracking code :)
I've just check the "Open RMA" tab in my profil account too and I can now see :
 
RMA Received: Received On: 3/12/2019
Shipped From EVGA: Pending
...
Next Step: Preparing to Ship Product
 
Everything is going great so far ;)
#9
Cool GTX
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/12 06:46:22 (permalink)
its 06:44 in CA ---> I'm not sure what operations looks like at that time - before 7 AM
 
Usually ships out in two days .... depends on the queue

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#10
Toukassay
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/12 06:48:28 (permalink)
Cool GTX
its 06:44 in CA ---> they are still heading to the office
 
Usually ships out in two days .... depends on the queue


Hum, why CA ? My new card will be shipped from Germany I guess. It's same hour as here in France, 2:50PM.
#11
Cool GTX
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/12 06:56:36 (permalink)
my mistake EU

RTX Project EVGA X99 FTWK-5930K, 2-EVGA2080Ti EVGA-1200P2     Rig2 AIO Folding  X99-5930K 2-1080Ti FTW3 Hybrid, EVGA-1200P2
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alexharis37
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/12 08:00:54 (permalink)
For my French RMA:
Send the 05/03
received the 06/03
New card send the 07/03
received the 11 (because of the week end) 
#13
Toukassay
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/13 08:11:21 (permalink)
I've update my previous post.
"- 13/03 4PM - New card sent !"
 
I've got a tracking number but I can't find any information about my problem, is it resolved ? How ? What did they send to me ?
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alexharis37
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/13 08:14:21 (permalink)
they send you a new card
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Toukassay
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/13 08:16:58 (permalink)
alexharis37
they send you a new card


A brand new (like box never opened ?) or one that they have already repaired from a previous owner ? What did you received ? 
I can see that they sent me a 08G-P4-2182-KR so yes it's the exact same model, ouf !
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alexharis37
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/13 08:48:44 (permalink)
For me I received a card with the box, the plastic bag seems to be open but the card was new I think because the card still had the plastic on and I removed it. But maybe it's a repair card with band new rad, don't know ^^
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Toukassay
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/13 08:53:03 (permalink)
alexharis37
For me I received a card with the box, the plastic bag seems to be open but the card was new I think because the card still had the plastic on and I removed it. But maybe it's a repair card with band new rad, don't know ^^

Ok, I'll see. Should be here on friday... When I'll be at work -_- Trying to find a solution to be here for the delivery :D
#18
Toukassay
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Re: EVGA RTX2080 XC - Coil whine and high temps.. 2019/03/15 09:44:16 (permalink)
OMG.. Thanks EVGA :) New card is a best !!! Now I know what a RTX2080 is !
It's now really quite (not 0% coil whine but that's ok at this level) and now it's running at cool temps !! I do have reach 70° just a few times (previous was 85° !)
All my benchmark are way better, I can even OC it now ! Can't believe it with my previous card.. So so cool, I big thank you !
 
Here an example, previous and after, @stock :
 
PREVIOUS :

 
AFTER :

 
Please look at the temps :D 
 
Looking at this I've even OC the card to try, with undervolting too ( 0.975 @ 2025Mhz )

 
I still haven't found it's limit :) This week end'll be glorious haha.
Thanks.
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