S4lticid
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I hope this is the right place to post this... I'm at a complete loss at this point and could use some help if anyone has any thoughts/ideas/whatever. Specs:Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 Intel Core i9-9900K 3.6 GHz 8-Core Processor EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 VGA P2 1200 W 80+ Platinum Certified Modular ATX OS Drive: Samsung 970 Evo Plus 250 GB M.2-2280 NVME SSD OS: Microsoft Windows 10 Pro Full 64-bit Primary display: Acer (yeah, sorry that was a typo earlier) Predator Z321QU G-Sync Capable, connected direct with certified DP cable, no adapters on either end. Secondary display: Samsung C32JG5x connected via HDMI cable, no adapters, direct. Screen is extended across both for work day productivity but Gaming is only in fullscreen in primary monitor. Everything is on a strong surge protector GPU and CPU are hard-line liquid cooled. Issue:
Within the last few weeks, at what appears to be random times (but I am no longer sure of that), usually when I have several programs open at the same time be it work or gaming, my mouse and programs freeze for a second and then the monitors go blank. When they come back up 2 seconds later, if I am gaming then the game fails to reload image in that monitor/window forcing me to force log out and log back in. In other apps, things like gifs or video in a different app will sometimes green screen, requiring to refresh the page, especially if it happens when not gaming. Apps I usually have open when this happens are Snagit, Office (especially Excel), SQL Developer, Teams and Discord and Chrome-with-lots-of-tabs-open. or just Chrome, Discord and a game. Clicking from one window to another or one app to another usually triggers it, but not always. On a couple of occasions I had issues with my Desktop background, and I am not sure if this is related. Apparent Symptoms:Event Viewer: nvlddmkm event 14\Device\Video30d20(31f0) 00000000 00000000In GPUz and MSI Afterburner it appears that when this happens there is a voltage drop in the CPU package and on the GPU. It's just enough to make everything blip as observed but not so much that it shuts down the whole system. Screenshots are attached (I couldn't attach more than 2, sorry). It always lasts only 2 seconds and each time I can find in the Event viewer the above event. Things Attempted in order to try and fix and/or diagnose (to no effect as of yet): * GPU Benchmark for a half hour each at extreme in both Heaven and Superposition - no problems found, decent score for not overclocking. * Monitoring both while benchmarking and just in daily use, both for data and to see if there are temp issues. There are none. Even at extreme while benchmarking CPU didn't get above 55C and GPU 48 C. Also had none of these crashes * DDU in Safemode and clean reinstall of current graphics driver, and did this trying one of the earlier v.460 drivers I didn't notice the issue on. Did Not Work.* Memtest overnight using 14 threads - no issues found* Updated BIOS Did Not Work.* Updated Windows and Apps & uninstalled recent software I don't need anymore in case it was a problem. Did Not Work.* Installed OCCT at advice of EVGA Tech Support and ran 5 minute PSU Stress Test, 5 minute GPU Stress Test and 10 minute VRAM Test. No issues found, no driver crashes despite temps and loads and voltages rising FAR higher than anything I ever put the machine through. The Tech explained that because of the stress I would know within the 5 minutes if either device were causing this issue and from the monitor of the tests I believe it. Got a driver crash a few minutes after finishing testing tho when opening another app. * All the suggestions in the thread mentioned just below, regarding power settings in Windows, in nVidia, stopping quickboot etc, all tried. Did Not Work and made things worse.* Deleted the ShaderCache folder for Google Chrome. Did Not Work.* Updated Chipset - forgot to do this with BIOS. Did Not Work.* DDU Clean rolled back to Driver v.457.09. Did Not Work.* TDR set to a higher value in Registry. Did Not Work and made things worse.
Last Ditich: OS Re-install, in case this was cause by some software installed just before this started (date verified). DING! This was it!Also got new Certified DP monitor cables and a new surge protector with a tiny UPS in it. Using dual DP ports instead of 1 HDMI and 1 DP with sus cables. SO, I was leaning at first towards this being a PSU problem, or maybe a GPU problem but now I don't think so anymore. Due to the first thread below, looking in event viewer, and looking up my specific issue, I now feel this very likely a driver issue - the recent-ness of when it started and it getting worse over time and more driver updates appears to support that.
post edited by S4lticid - 2021/03/23 05:58:20
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Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 | Intel Core i9-9900K 3.6 GHz 8-Core Processor | EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA | G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 | PSU: EVGA P2 1200 W 80+ Platinum Certified Modular ATX | Primary display: Acer Predator Z321QU | Secondary display: Samsung C32JG5x | Sound: Sound Blaster X
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transdogmifier
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Re: PSU issue? GPU Issue? At wits end...
2021/03/18 17:01:29
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/18 17:14:40
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transdogmifier What driver are you using? Have you looked thru this (if it's similar...maybe it is?)
Newest NV driver:
Thank you for your reply! Yes, I am using that exact nVidia driver. Clean installed it yesterday. I have not seen that thread, and will read it right now!
Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 | Intel Core i9-9900K 3.6 GHz 8-Core Processor | EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA | G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 | PSU: EVGA P2 1200 W 80+ Platinum Certified Modular ATX | Primary display: Acer Predator Z321QU | Secondary display: Samsung C32JG5x | Sound: Sound Blaster X
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Sajin
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 01:38:04
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Are your lights connected to your motherboard. Sounds like it may be a motherboard issue.
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wmmills
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 02:06:42
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This is probably where most of your trouble is coming from: "Dual monitors, one is an Asus, Acer?!, Predator connected via DVI and other is a Samsung connected via HDMI" Model numbers and exactly how these are hooked up would help us more, like if your using any adapters on them etc... Take the surge protector out of the equation just for now while your working on this issue. Its probably not a problem but it makes it easier to remove it and have less potential culprits. DVI-D (Dual Link) supports a video stream at 2560X1600 @ 60 Hz max, so if your using adapters to connect by dvi to the predator it may be having fits while the sammy is on hdmi which has its own set of limitations but not that low. Take one or the other out of the equation, and connect by display port if possible, make sure the wire is certified, and some of your issue may go away. The Predator is a gsync unit too, if its the Acer, which has its own set of issues here and there so depending on the nvidia driver and which windows revision your using you may have another hiccup there.
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aka_STEVE_b
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 05:07:52
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Yep, I'd start with monitor cables, adapters, splitters being the culprit first.... - but let's be honest - both Windows & Nvidia aren't exactly the greatest at being easy to work with multi-monitor setups... ( drivers are wonky from both ) - An OS reinstall is always great ,if you are capable , when flakiness occurs . - Then I would move on to the video card starting to go bad. whether due to age, use , or the blocks loosening up ( poor memory contact ) ,..etc.... & unfortunately the best way to test is to swap it out. * test it in another system / or test a different card in yours *
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 07:37:25
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Wow, lots of replies! Thank you so much! I will do my best to answer: transdogmifier What driver are you using? Have you looked thru this (if it's similar...maybe it is?)
OK, as stated before, I have the most recent driver, the one you linked to. Clean installed. That said... The link you provided describes exactly my issue!In part anyway. That thread is all RTX 30K series owners, and it sounds like there are varying versions of the same problem in that thread, but they all trace back to the nVidia driver and hardware acceleration in various applications, especially Chrome. So one of the things I had not thought to do was look in event viewer - silly me I went right to hardware - and lo and behold! nvlddmkm error! At exactly the timings I have been recording. Followed by a Display warning. When I follow up on that there's extensive threads about this on the RTX 10K series, 20K series as well as the 30K series. I am not sure where this leaves me. I have implemented all but 1 of the fixes in the thread - I haven't set my global power setting to the fix recommended because it concerns me... I want to leave that for last should nothing else work. What is super irritating is I did not have this problem a month ago. Then I updated the driver. Now, when I do a clean with DDU in Safemode to rollback? I still have the issue. Something changed in the stupid card with that driver that a driver rollback is not fixing. =( Sajin Are your lights connected to your motherboard. Sounds like it may be a motherboard issue.
They are. But I doubt it's a Mobo issue. I've been doing what some might call excessive monitoring across my board and all connections. I'm not seeing any issues that would indicate a Mobo problem. I was more likely GPU or CPU but those passed OCCT testing so... wmmills This is probably where most of your trouble is coming from: "Dual monitors, one is an Asus, Acer?!, Predator connected via DVI and other is a Samsung connected via HDMI" Model numbers and exactly how these are hooked up would help us more, like if your using any adapters on them etc... Take the surge protector out of the equation just for now while your working on this issue. Its probably not a problem but it makes it easier to remove it and have less potential culprits. DVI-D (Dual Link) supports a video stream at 2560X1600 @ 60 Hz max, so if your using adapters to connect by dvi to the predator it may be having fits while the sammy is on hdmi which has its own set of limitations but not that low. Take one or the other out of the equation, and connect by display port if possible, make sure the wire is certified, and some of your issue may go away. The Predator is a gsync unit too, if its the Acer, which has its own set of issues here and there so depending on the nvidia driver and which windows revision your using you may have another hiccup there.
Good points. OK then: Primary display: Acer (yeah, sorry that was a typo earlier) Predator Z321QU G-Sync Capable, connected direct with certified DP cable, no adapters on either end. Secondary display: Samsung C32JG5x connected via HDMI cable, no adapters, direct. Screen is extended across both for work day productivity but Gaming is only in fullscreen in primary monitor. I did have G-Sync on, but I just now turned it off to see if that helps anything. I'm on the most recent nVidia driver that released the other day. Clean install. It's worth pointing out that up until a few weeks ago I had none of these issues. They started after either a driver or a windows update, not sure which. I have tried to roll back the driver using DDU in safemode first and it has not fixed it. Unfortunately I cannot take the surge protector out. The cable to my PSU will not reach my closest wall socket and because furniture I cannot move things around.... hmmm.... not easily. I might have a couple ideas and will look at trying them. I can look at switching the Samsung to Display Port and using a different port for the primary monitor as well. aka_STEVE_b Yep, I'd start with monitor cables, adapters, splitters being the culprit first.... - but let's be honest - both Windows & Nvidia aren't exactly the greatest at being easy to work with multi-monitor setups... ( drivers are wonky from both ) - An OS reinstall is always great ,if you are capable , when flakiness occurs . - Then I would move on to the video card starting to go bad. whether due to age, use , or the blocks loosening up ( poor memory contact ) ,..etc.... & unfortunately the best way to test is to swap it out. * test it in another system / or test a different card in yours *
OK, so cables. I will look at getting some new Display Port cables today and swapping them out. That's easy enough. I do not use splitters or adapters. Never had any issues with my dual displays till a few weeks ago when all this suddenly started. Honestly a few things happened at that time. I started volunteering for a few weeks on something that had me install Citrix Workspace, which is known to cause issues - I have uninstalled it but it seems to have left crap still floating around so who knows if that's causing an issue. Also some windows updates and a GPU driver update at that time and all or any of those could have caused the issue. Simply rolling back the driver using DDU in safemode and uninstalling crapware didn't fix it tho and I think it's getting worse... OS reinstall... With working from home I am avoiding doing something that was once simple and quick for me. Setting up my workspace from home is not easy. This is going to suck and easily take most of a day. But it looks like I have to. Unfortunately I don't know any other gamers or someone with a comparable card/PC to swap with. Nor can I easily just start pulling parts. My system is hard-line custom loop liquid cooled. Both on the GPU and the CPU. I have no air cooler to pop on to the CPU should I drain the system to start this kind of testing - assuming I knew someone near me who I could swap parts with to begin with - and it's no simple thing to remove the hydrocopper plate from the GPU in order to put the fans back on it so someone else could use the thing without a liquid system. Because of this I have been benchmarking and testing all the things I can while monitoring and in all honesty the card is showing no issues when I do. This problem is really more in line with the hardware acceleration/driver stopping issue in the thread above and in this thread here:and here:OK so no helpful external links? annoying. They're links to threads on the same topic for the RTX 20K series on both nVidia Forums and Reddit. At least now I know about this issue... After implementing some of the fixes I didn't already have from the thread above, I did not have any more drops last night and then this morning I had a super bad one where I lost my whole desktop and had to reboot. This is becoming untenable. I'm going to start backing things up in prep for a whole system wipe and re-install.
post edited by S4lticid - 2021/03/19 07:49:56
Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 | Intel Core i9-9900K 3.6 GHz 8-Core Processor | EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA | G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 | PSU: EVGA P2 1200 W 80+ Platinum Certified Modular ATX | Primary display: Acer Predator Z321QU | Secondary display: Samsung C32JG5x | Sound: Sound Blaster X
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Sajin
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 09:36:43
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☄ Helpfulby S4lticid 2021/03/19 10:22:08
A nvidia driver crash/recovery event shouldn’t cause your system lighting to stop responding for a few seconds. Sounds like your entire system stops responding for a few seconds, and then recovers.
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castrator86
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 09:52:22
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Be sure to go get your latest chipset drivers from your motherboard manufacturer. I was having a similar thing happen and it was solved by grabbing BIOS & chipset software.
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 10:26:29
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Sajin A nvidia driver crash/recovery event shouldn’t cause your system lighting to stop responding for a few seconds. Sounds like your entire system stops responding for a few seconds, and then recovers.
Good point, though if I'm honest it may be a bias on my part making me think that happens. The Case is to the side of my view, so perhaps it's subjective and something I should not have mentioned as a concrete symptom. I'll watch more carefully the next time to be certain. But if the whole system stopped and recovered, wouldn't that show in the event log too? A Kernel error or something? Is there something specific I can be testing for or looking for? castrator86 Be sure to go get your latest chipset drivers from your motherboard manufacturer. I was having a similar thing happen and it was solved by grabbing BIOS & chipset software.
Hmm, I did just update my BIOS to the latest in an attempt to fix this. Not the chipset tho. I forget if I looked and there wasn't anything new or if I just missed it. I will go look again! Thank you for the suggestion.
Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 | Intel Core i9-9900K 3.6 GHz 8-Core Processor | EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA | G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 | PSU: EVGA P2 1200 W 80+ Platinum Certified Modular ATX | Primary display: Acer Predator Z321QU | Secondary display: Samsung C32JG5x | Sound: Sound Blaster X
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 11:15:58
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Sajin A nvidia driver crash/recovery event shouldn’t cause your system lighting to stop responding for a few seconds. Sounds like your entire system stops responding for a few seconds, and then recovers.
Just had another bad one where I lost my desktop and had to reboot. Happened shortly after I applied the "Prefer Maximum performance" global power setting for the card in nVidia Control panel too. So that fix doesn't work either. Anyway, it looks like I was mistaken and the color cycling does not stop after all? I can't be 100% sure because it's literally 2 seconds. I can time it in Afterburner. So this observation was most likely biased and not an objective one. I will edit my original post. Also, new data on afterburner show I'm incorrect about the power drop on the CPU package, it doesn't go down itself, it's the overall power usage that drops alongside the GPU power usage, which makes sense. The CPU core usages are steady, they don't drop, then they spike usage immediately after the GPU drops due to the driver failure, which again makes sense. I'll keep watching my lights when this happens to verify my observation that I was mistaken about that. Goodness knows it's happening more often, so I'm sure I'll have plenty of time to observe.
Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 | Intel Core i9-9900K 3.6 GHz 8-Core Processor | EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA | G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 | PSU: EVGA P2 1200 W 80+ Platinum Certified Modular ATX | Primary display: Acer Predator Z321QU | Secondary display: Samsung C32JG5x | Sound: Sound Blaster X
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aka_STEVE_b
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 11:56:27
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quick power flashes may also be cpu kernel power loss or overheat ( loop not cooling ? ) or psu may be flaking out / starting to go bad ? Uuggh , you got your hands full on this one.
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 13:09:18
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OK, so I updated my OP with my latest information and getting rid of old, bad and misleading info. This is, in fact, one of the nvlddmkm event 14 issues that seem endemic all over the web. My symptoms mirror almost exactly those seen on people with both Ryzen and Intel machines, though this seems more common on Ryzen machines. This reply: FindPost/3213199 To this thread: /Crashes-Event-Log-nvlddmkm-cannot-be-found-m3213193.aspx Has had me go get driver v.457.09. I did a DDU safemode clean install and rebooted. We shall see if I am more stable now. Previously I had not tried rolling back to a driver before v.460. But I had not noticed this issue before at least a month ago, possibly longer, so I really do think it's driver related. (I don't update drivers often because of crap like this. I find a stable one, I tend to stick to it unless I have a reason to change) aka_STEVE_b quick power flashes may also be cpu kernel power loss or overheat ( loop not cooling ? ) or psu may be flaking out / starting to go bad ? Uuggh , you got your hands full on this one.
So I had originally thought PSU or GPU failure. I called EVGA Tech Support and they told me to try stress testing the PSU with OCCT. They said I would know if it was a bad unit in just a few minutes. I ran it for 5 and no issues. But it did put my system under some serious load so I stopped it there. My CPU actually got to 80 C at the end. It has never seen temps anywhere near that! I also did a GPU Stress in OCCT and ran for 5 minutes. It was fine, and while temps got into the high 50's they didn't get up to 60 C. I did a 10 minute VRAM test as well. Again, no problems. I don't think it's an issue with my loop not cooling. Running Heaven or Superposition in extreme on loop for up to an hour, my CPU doesn't get above 55 C and my GPU didn't get higher than 48 C. I monitor on Afterburner usually too. My temps are pretty good for liquid cooling. I could probably get them cooler with a better pump and that's on my list but right now I have other financial priorities unfortunately. I think this is either my GPU is failing in some way I can't easily measure or it's a driver issue as many seem to be certain of.
post edited by S4lticid - 2021/03/19 13:16:33
Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 | Intel Core i9-9900K 3.6 GHz 8-Core Processor | EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA | G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 | PSU: EVGA P2 1200 W 80+ Platinum Certified Modular ATX | Primary display: Acer Predator Z321QU | Secondary display: Samsung C32JG5x | Sound: Sound Blaster X
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transdogmifier
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 16:17:20
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Personally, I think it's a driver issue.
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/19 17:22:48
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Welp, I am down to my last attempted fix. Rollback did not appear to help. I had an event while I was away from my computer for a few minutes, but I didn't see it so IDK how bad it was.
In doing some reading and watching a vid from a content creator I like who may have had a card with a similar issue - maybe - I got the idea in my head to attempt to install Precision x1, which I've never bothered with before. However, starting it up caused by entire desktop and taskbar to go blank. Px1 then asked me to update firmware. I closed it and rebooted, a little bit alarmed at what the blanking of my screen might indicate. Then I called EVGA Tech Support. The guy I spoke with said I should go ahead and do the one fix I had not yet tried, setting the TDR to something that's not default (default TdrDelay is 2 seconds and TdrDdiDelay is 5 seconds). If the dword values don't exist in the registry it's set to default and you must add them. Anyway. He said this is 98% of the time the actual fix as it's really a windows conflict with drivers in their experience. And if this does not fix the issue then it means the GPU is going bad and I'll need to RMA. He said everything I've done up to now is pretty much everything they would ask, and there's not much else to try.
Lastly, he said that yes, this is usually caused by a driver update, and it can cause a failure on the card that then causes hardware failure. Yay. Crossing my fingers this works. I do NOT want to deal with an RMA if I can help it at all. =(
Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 | Intel Core i9-9900K 3.6 GHz 8-Core Processor | EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA | G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 | PSU: EVGA P2 1200 W 80+ Platinum Certified Modular ATX | Primary display: Acer Predator Z321QU | Secondary display: Samsung C32JG5x | Sound: Sound Blaster X
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wmmills
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Re: PSU issue? GPU Issue? At wits end...
2021/03/20 06:55:17
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☄ Helpfulby S4lticid 2021/03/20 07:57:32
Thorough replys! Thank you for all the info, its nice to have. The TDR problem and fix has been around a long time now and keeps cropping its head up. Many times issues in general will happen when a new gpu series is released and people with the older cards update to the new drivers that are for that new series which seems to break your well oiled machine. Def try and move to a driver thats before the 3xxx series release and a good one for your series. Maybe try unhooking the Sammy from the gpu for now and run just the one display at its default refresh rate etc... and then review your control center settings, making sure you setup your games, and whatever else that the gpu will run, in the program settings tab with prefer max performance in the power settings for each one. Dont forget to look at the windows power settings too. I def think your hardware is more than likely fine and its a software settings or conflict issue somewhere. Whatever software went on the machine, even if it was windows updates, or was dramatically altered right before this issue started is most likely the culprit.
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/20 08:19:29
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wmmills Thorough replys! Thank you for all the info, its nice to have. The TDR problem and fix has been around a long time now and keeps cropping its head up. Many times issues in general will happen when a new gpu series is released and people with the older cards update to the new drivers that are for that new series which seems to break your well oiled machine. Def try and move to a driver thats before the 3xxx series release and a good one for your series. Maybe try unhooking the Sammy from the gpu for now and run just the one display at its default refresh rate etc... and then review your control center settings, making sure you setup your games, and whatever else that the gpu will run, in the program settings tab with prefer max performance in the power settings for each one. Dont forget to look at the windows power settings too. I def think your hardware is more than likely fine and its a software settings or conflict issue somewhere. Whatever software went on the machine, even if it was windows updates, or was dramatically altered right before this issue started is most likely the culprit.
OK, so I'm literally about to go out and buy a laptop so I can stay productive while tearing down this machine and saw your reply and it's given me a little hope. Last night I had 2 more crashes that were among the worse I'd seen. The driver didn't really ever recover and the longer TDR only let it site there for longer, frozen, and then my desktop went blank and I had to reboot to recover anything. I had decided to get the RMA process started today, which is going to be a nightmare for various reasons and has me super tired and stressed. Never mind I had been putting off deciding on a laptop and now I have to make the decision. Anyway, your bringing up software again made me remember what I was saying earlier about Citrix Workspace being the start of all this. I dug back into some old texts with my other half from Jan 30th. And this is where it gets interesting. During the week prior to Jan 30th I had volunteered to do some work helping schedule vaccinations for patients. (I work in healthcare) So I would be accessing the medical record, calling and scheduling people. On the 29th, I installed Citrix Workspace to be able to remotely access the records I needed etc. It's weird and glitchy and old, overly-modified software the company maintains, as so many Healthcare Orgs do. Just as an example, internally my company has not moved off Explorer as their required browser and have no plans to do so. All their internal apps require it. I also installed a version of Zoom to attend a training meeting. On the 30th, my computer has been sleeping all day. When I wake it that evening, there is no display. I force reboot and have a screen full of blocky artifacts and tearing. I am able to access the restart button at least so I do that. Now I have a clear image but on login, one screen fails. I unplug it and both screens fail. I try plugging back in and unplugging a few times, and nothing. Force reboot. Screens are back and stable. I did some benchmarking and monitoring of the hardware but saw no issues. Had some small freezes and weirdness over the following weeks, and thought little of it. Weirdness and freezing gets worse over time, at one point I lose my desktop if I create a copy of a text or csv file and then rename it... that stops after a day, but then starts the occasional blackouts which have been getting worse. So, thinking of all that, I go back into my event log history. The nvlddmkm event 14 errors began that evening Jan 30th. So. Is it Citrix. I have uninstalled everything I can find related to it but perhaps there's messy stuff left over. I had decided against a clean re-install of Windows because it hasn't helped others. But perhaps that's because what happened with others was not caused by the same thing. I am still considering tearing down my machine. It's past time to clean the loop anyway, my temps are about 5C higher than they once were. But now I'm wondering if it's worth doing a clean install of the OS to see if that fixes everything. Is anyone here aware of Citrix Workspace causing issues with graphics drivers?I know there used to be conflicts years ago, especially with dual monitor systems. But that was Win7 and they supposedly fixed that - as if bugs are not known to persist long after they are called "fixed" LOL. Any known cleaning I might try?
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Sajin
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Re: PSU issue? GPU Issue? At wits end...
2021/03/20 08:44:23
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If you believe citrix is the issue just use system restore to restore your pc to an earlier day when citrix wasn’t installed.
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/20 09:26:54
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Sajin If you believe citrix is the issue just use system restore to restore your pc to an earlier day when citrix wasn’t installed.
That would be a great idea, if I used System Restore at all xD Yeah, I know. But before everything was work from home all the time it was just easier and more reliable for me to clean install windows as needed. I kept other stuff separate on other drives. In the last year that changed as I migrated all my workspace onto my home machine for better productivity. But my practice around System Restore didn't change... never occurred to me... should have.
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Sajin
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Re: PSU issue? GPU Issue? At wits end...
2021/03/20 09:38:19
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So you turn system restore off?
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rjohnson11
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Re: PSU issue? GPU Issue? At wits end...
2021/03/20 09:47:11
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Sajin So you turn system restore off?
System restore is normally off by default for the system drive I believe.
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Sajin
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Re: PSU issue? GPU Issue? At wits end...
2021/03/20 09:50:07
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rjohnson11
Sajin So you turn system restore off?
System restore is normally off by default for the system drive I believe.
For the main C: drive it’s normally on by default.
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/20 12:25:30
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Hmmm, honestly, I don't remember. I will look when I start up that machine in a bit. Just got home with my new laptop so going to get that setup started
Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 | Intel Core i9-9900K 3.6 GHz 8-Core Processor | EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA | G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 | PSU: EVGA P2 1200 W 80+ Platinum Certified Modular ATX | Primary display: Acer Predator Z321QU | Secondary display: Samsung C32JG5x | Sound: Sound Blaster X
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/21 20:19:33
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Sajin
rjohnson11
Sajin So you turn system restore off?
System restore is normally off by default for the system drive I believe.
For the main C: drive it’s normally on by default.
So I honestly don't recall if I had shut it off or not - I very likely did. Once upon a time Windows Restore Points were notoriously flakey, when they even worked. And there have been other occasions I just didn't want to deal anyway. I got into the habit of segregating my OS to its own drive and installing 98% of my programs to other drives, so I could simply format and re-install as needed. In fact there was a time I would do that once a year just as maintenance. I'm getting old and lazy tho, so I really have only re-installed the OS in recent years if I had good reason. Anyway, I checked and it said Windows had been updated recently so I couldn't roll back to an earlier time. Whatever that means... This thing has been behaving like either a slow and spreading corruption or a virus. I did a few scans but did not go digging too deeply since I planned to format and reinstall anyway, but what scanning I did I didn't find anything. But it is just another reason to not do a "repair", or a "recover" through re-installing while trying to keep programs and settings. Yesterday I bought myself a new laptop so I now have a backup computer, and set up my workspace on it. I had been planning on one anyway but was holding out for one of the new ROGs with a Ryzen. Unfortunately, I felt it was more important to get something else sooner so I at least had a backup. While at Microcenter I got a new and better surge protector, two new certified DP cables and some cable wrap. Today I took apart all my peripheral cable management, mounted my new power strip, and re-did everything much neater and better, using the new DP cables rather than 1 HDMI that barely reached and 1 DP, both of suspect quality. With that done, I unplugged my extra drives and re-installed windows. I am still setting up the last few things - basically my games. I haven't tried gaming yet. However, I have been working part of the afternoon and all evening installing, updating, and setting things up, on dual monitors, and normally I should have had at least 3 driver crashes by now. It's still too soon to say, I think, but it's looking good.
Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 | Intel Core i9-9900K 3.6 GHz 8-Core Processor | EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA | G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 | PSU: EVGA P2 1200 W 80+ Platinum Certified Modular ATX | Primary display: Acer Predator Z321QU | Secondary display: Samsung C32JG5x | Sound: Sound Blaster X
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Sajin
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Re: PSU issue? GPU Issue? At wits end...
2021/03/22 00:59:26
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Hope it keeps workin without issues. 👍
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wmmills
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Re: PSU issue? GPU Issue? At wits end...
2021/03/22 05:22:22
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S4lticid
Sajin
rjohnson11
Sajin So you turn system restore off?
System restore is normally off by default for the system drive I believe.
For the main C: drive it’s normally on by default.
So I honestly don't recall if I had shut it off or not - I very likely did. Once upon a time Windows Restore Points were notoriously flakey, when they even worked. And there have been other occasions I just didn't want to deal anyway. I got into the habit of segregating my OS to its own drive and installing 98% of my programs to other drives, so I could simply format and re-install as needed. In fact there was a time I would do that once a year just as maintenance. I'm getting old and lazy tho, so I really have only re-installed the OS in recent years if I had good reason. Anyway, I checked and it said Windows had been updated recently so I couldn't roll back to an earlier time. Whatever that means... This thing has been behaving like either a slow and spreading corruption or a virus. I did a few scans but did not go digging too deeply since I planned to format and reinstall anyway, but what scanning I did I didn't find anything. But it is just another reason to not do a "repair", or a "recover" through re-installing while trying to keep programs and settings. Yesterday I bought myself a new laptop so I now have a backup computer, and set up my workspace on it. I had been planning on one anyway but was holding out for one of the new ROGs with a Ryzen. Unfortunately, I felt it was more important to get something else sooner so I at least had a backup. While at Microcenter I got a new and better surge protector, two new certified DP cables and some cable wrap. Today I took apart all my peripheral cable management, mounted my new power strip, and re-did everything much neater and better, using the new DP cables rather than 1 HDMI that barely reached and 1 DP, both of suspect quality. With that done, I unplugged my extra drives and re-installed windows. I am still setting up the last few things - basically my games. I haven't tried gaming yet. However, I have been working part of the afternoon and all evening installing, updating, and setting things up, on dual monitors, and normally I should have had at least 3 driver crashes by now. It's still too soon to say, I think, but it's looking good.
Ya, i think many of us here used to do the same thing with the O/S segragated to its own drive and reinstalls etc... with slip discs but as weve all gotten older many of us have stopped that kinda maintainence. Of course, that was back in a better more reliable o/s time too. Now adays i just want it to keep working!! Anyway, im glad to see its working and YES get that damn old as dirt Citrix program off your rig. Thats a hole waiting to be opened at the very least, at the worst its taking your rig down. Good job perservering thru it.
MOBO: EVGA x299 Dark, CPU: I9 10900X, RAM: Patriot Viper RGB 3600 32gb, SSD: Samsung 860 EVO 1TB, M2: Samsung 970 EVO+ 1TB, PSU: CoolerMaster M2 1500, CPU HSF: EVGA 240 CLC HSF~ P/P EK Furious Vardar, G-CARD:EVGA RTX3090 FTW3 Ultra Gaming w/Hybrid kit and Noctua IPPC 3000 P/P, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 10 Pro 64bit, MON: Alienware AW3821DW New EVGA product? Register it NOW with this link: http://www.evga.com/register/default.asp?affiliatecode=4QFQRAMOII Help Our Vets From K-2! [link=https://strongholdfreedom
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transdogmifier
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Re: PSU issue? GPU Issue? At wits end...
2021/03/22 05:57:40
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glad you got it sorted...hope it remains that way!!
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S4lticid
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Re: PSU issue? GPU Issue? At wits end...
2021/03/23 06:03:36
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OK, after a full day of work and a night of gaming, with zero issues and not a single error or warn in my event log, I am calling this solved. Thank all the powers that be, the OS re-install worked and the issue was not hardware at all! Of course now all this is making me think about upgrading my pump, cleaning out my loop and blocks, re-pasting/padding and maybe trying a new design for my loop... Like I need another expensive project for this year... I want to thank all of you who replied! Your answers got me thinking along the correct tracks to track this down when I was focused too much on hardware! I would be going through painful teardowns and RMAs but for you guys. Thank you so much for the help! There was a time my default would have been software over hardware... interesting, that.
Asus ROG MAXIMUS XI HERO (WI-FI) ATX LGA1151 | Intel Core i9-9900K 3.6 GHz 8-Core Processor | EVGA GeForce RTX 2080 Ti 11 GB FTW3 ULTRA | G.Skill Trident Z Royal 32 GB (4 x 8) DDR4-3600, CL17 | PSU: EVGA P2 1200 W 80+ Platinum Certified Modular ATX | Primary display: Acer Predator Z321QU | Secondary display: Samsung C32JG5x | Sound: Sound Blaster X
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transdogmifier
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Re: PSU issue? GPU Issue? At wits end...
2021/03/23 06:13:50
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S4lticid OK, after a full day of work and a night of gaming, with zero issues and not a single error or warn in my event log, I am calling this solved. Thank all the powers that be, the OS re-install worked and the issue was not hardware at all! Of course now all this is making me think about upgrading my pump, cleaning out my loop and blocks, re-pasting/padding and maybe trying a new design for my loop... Like I need another expensive project for this year... I want to thank all of you who replied! Your answers got me thinking along the correct tracks to track this down when I was focused too much on hardware! I would be going through painful teardowns and RMAs but for you guys. Thank you so much for the help! There was a time my default would have been software over hardware... interesting, that.
That's what the people here who know their stuff (not me!) are here for, and happy to help! I'm sure they're glad you got things sorted and hope that it stays that way. Have fun! GAME ON!
AMD Ryzen 7900x3d Deepcool LT720 Gigabyte Aorus Elite AX X670 (Might change..don't like this board) eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it) Asus ROG Swift PG43UQ 4k Monitor eVGA 1600W Supernova T2 PSU 32GB Kingston 6000 DDR5 (2x16GB) Fury Corsair MP600 Pro 2TB (Boot) Corsair MP600 2TB (Games/Data) Phanteks P500A Case
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Sajin
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Re: PSU issue? GPU Issue? At wits end...
2021/03/23 06:14:39
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Gonna leave system restore on this time so you don’t have to do a complete reinstall if this happens again?
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