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Rubbish RMA service 980ti OC replaced

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johnwilliams2022
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2017/06/13 09:07:37 (permalink)
sent in a faulty 980TI OC s it died and they have sent me out a 1070 Founder edition ..
 
I have another 2 x 980ti in sli and now this puts me in a situation where i cant use all 3 cards .
 
now also im pretty sure my 980ti OC would trounce the 1070 founders .
 
no phone call no email to say what they were doing nothing .. my blood is boiling .
 
 
#1

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    johnwilliams2022
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/13 09:10:18 (permalink)
    why have EVGA replaced my 980ti with a lower card ?
    #2
    Scarlet-Tech
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/13 09:15:13 (permalink)
    The 1070 performs the same as the 980ti, which was its entire selling point at release. You also gain many features that the 980ti does not have.

    Contact EVGA directly, so they can assist you with the rest of the cards or replace the 1070 with another 980ti. Usually when they upgrade you, its because there are no other 980ti's available.

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    johnwilliams2022
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/13 09:32:43 (permalink)
    im more upset with 2 x perfectly working 980ti sc acx 2.0 which are great cards . now im stuck .
     
    i have sent a support request .
    #4
    Scarlet-Tech
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/13 09:35:16 (permalink)
    So... you'll possibly be upgraded to 8gb rather than 6gb. The only downfall is that nvidia doesnt directly support 3 way sli, which didnt scale when the 980ti's were out. That isnt something to get upset about. Be happy for upgrades if they are able to help.

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    #5
    johnwilliams2022
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/13 10:38:05 (permalink)
    I was benching under water . not just gaming . i upgrade every 2nd gen. so i planned on upgrading to volta . when i found a game that wasn't sli compatible i just turned that games profile to single card .
     
    nvidia not supporting 3 way is not the point here though i still had 3xEVGA cards in sli .
    #6
    wmmills
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/13 11:26:43 (permalink)
    When you put in for your rma did you check the box thst said it was a card in a sli setup? EVGA will typically not upgrade you if you did, and usually will let you know the situation with stock and your choices.

    MOBO: EVGA P67 FTW, CPU: I5 2500K, RAM: Gskill PI 1600 CAS 6, SSD: Samsung 830 128gb, HDD: WD Caviar Black 750gb, PSU: CoolerMaster V-1000, CPU HSF: EVGA ScC HSF~ P/P 88CFM Yate Loons, G-CARD:EVGA GTX780 w/ EVGA 980ti Hybrid AIO Cooler, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 7 Ultimate 64bit, MON: AOC i2367F, HdSet: steelseries Siberia  



     
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    #7
    johnwilliams2022
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/14 02:20:20 (permalink)
    I am pretty sure i did yes i wouldn't of said i didn't have sli as i also have the other 2 cards registered under warranty .
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    wmmills
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/14 10:30:02 (permalink)
    johnwilliams2022
    I am pretty sure i did yes i wouldn't of said i didn't have sli as i also have the other 2 cards registered under warranty .


    The reason I asked is because its very common for people to glance right over that question and not check it, just trying to hurry up and get the rma going. Its happened many times. Theres no option to say that you don't have sli, it just asks whether its part of a sli config. From what you've said it sounds like that exact situation, especially with EVGA's response to your RMA. They will have all the pertinent info and will be able to show you if you did so lets see what they say.

    MOBO: EVGA P67 FTW, CPU: I5 2500K, RAM: Gskill PI 1600 CAS 6, SSD: Samsung 830 128gb, HDD: WD Caviar Black 750gb, PSU: CoolerMaster V-1000, CPU HSF: EVGA ScC HSF~ P/P 88CFM Yate Loons, G-CARD:EVGA GTX780 w/ EVGA 980ti Hybrid AIO Cooler, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 7 Ultimate 64bit, MON: AOC i2367F, HdSet: steelseries Siberia  



     
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    #9
    bcavnaugh
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/14 11:57:41 (permalink)
    wmmills
    johnwilliams2022
    I am pretty sure i did yes i wouldn't of said i didn't have sli as i also have the other 2 cards registered under warranty .


    The reason I asked is because its very common for people to glance right over that question and not check it, just trying to hurry up and get the rma going. Its happened many times. Theres no option to say that you don't have sli, it just asks whether its part of a sli config. From what you've said it sounds like that exact situation, especially with EVGA's response to your RMA. They will have all the pertinent info and will be able to show you if you did so lets see what they say.


    I know I did not check that setting on my last RMA, just because you 2 cards registered under warranty is not telling EVGA that your setup is an SLI setup, for all they know you have 3 different computers.
    I was hoping for a new GTX 1070 for my older card that was in a 2-Way SLI Setup.
    post edited by bcavnaugh - 2017/06/14 12:01:32

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    somethingc00l
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/15 15:00:30 (permalink)
    johnwilliams2022
    im more upset with 2 x perfectly working 980ti sc acx 2.0 which are great cards . now im stuck .
     
    i have sent a support request .


    I'm sure EVGA will come through for you. If they don't have any 980ti sc acx 2.0 in stock and won't have any in the future and you really really want matching cards hit me up maybe I can trade ya my 980ti sc acx 2.0 for 1070.
    #11
    EVGATech_JeffP
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/17 04:59:14 (permalink)
    Hello johnwilliams2022,
     
    I see that we are awaiting a response from you regarding this issue. Please be aware that if you respond over the weekend our EU offices are closed until Monday so that would be the earliest possible response. Feel free to contact us with any further questions by email or phone.
     
    #12
    Aggromachine
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/18 10:54:30 (permalink)
    Scarlet-Tech
    The 1070 performs the same as the 980ti, which was its entire selling point at release. You also gain many features that the 980ti does not have.

    Contact EVGA directly, so they can assist you with the rest of the cards or replace the 1070 with another 980ti. Usually when they upgrade you, its because there are no other 980ti's available.


    I am having the same issues with evga right now my original 980ti burnt out and nearly caused a house fire if I wasn't right there to shut it down and prevent thousands of dollars of equipment from being destroyed with my card. I've had nothing but grief in dealing with customer service I've left messages for managers which were never returned. I've dealt with ten different customer service agents who seem to disregard any information I give them and end up telling me the same basic steps I've already gone through multiple times.

    As far as 1070 being equal This isn't true as my benchmarks show the 980ti I originally had does better then the 1070 and they finally agreed to send me another 980ti which also out benchmarked the 1070 but ended up having awful artifacting issues. I sent that one back almost a month ago and no one has contacted me about my next step as if they are just hoping I keep the 1070 and keep my mouth shut and stay complacent.

    I have heard many good things about this company and its customer service and as someone who has owned products from them for over 15 years i really expected much better treatment for the first product issue I've had on the most expensive part I've purchased from them yet. I was considering upgrading to a 1080ti now because I'm getting sick of seeing a middle of the pack card as a replacement for the biggest upgrade I've purchased for my build in a long time but why should I be forced to do so because they refuse to help me with a RMA. I just sent an email hoping to resolve this issue and I hope everyone else who spent $600 + on a graphics card in the past 2 years doesn't have to deal with this process because it truly is ridiculous.
    #13
    somethingc00l
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/19 14:13:32 (permalink)
    Aggromachine
    This isn't true as my benchmarks show the 980ti I originally had does better then the 1070

    Your benchmarks are wrong. There isn't a single professional review out there that doesn't show the 1070 with a 10% or so advantage over the 980ti. It is faster.
    #14
    bcavnaugh
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/19 14:43:41 (permalink)
    somethingc00l
    Aggromachine
    This isn't true as my benchmarks show the 980ti I originally had does better then the 1070

    Your benchmarks are wrong. There isn't a single professional review out there that doesn't show the 1070 with a 10% or so advantage over the 980ti. It is faster.


    I would like to his benchmarks so I can compare them to my 1070
     
     
    Any Updates? johnwilliams2022

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    Aggromachine
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/19 16:14:23 (permalink)
    bcavnaugh
    somethingc00l
    Aggromachine
    This isn't true as my benchmarks show the 980ti I originally had does better then the 1070

    Your benchmarks are wrong. There isn't a single professional review out there that doesn't show the 1070 with a 10% or so advantage over the 980ti. It is faster.


    I would like to his benchmarks so I can compare them to my 1070
     
     
    Any Updates? johnwilliams2022


    3dmark.com/fs/11989788
    3dmark.com/fs/6823881
    #16
    bcavnaugh
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/19 16:18:16 (permalink)
    Aggromachine
    bcavnaugh
    somethingc00l
    Aggromachine
    This isn't true as my benchmarks show the 980ti I originally had does better then the 1070

    Your benchmarks are wrong. There isn't a single professional review out there that doesn't show the 1070 with a 10% or so advantage over the 980ti. It is faster.


    I would like to his benchmarks so I can compare them to my 1070
     
     
    Any Updates? johnwilliams2022


    3dmark.com/fs/11989788
    3dmark.com/fs/6823881

    http://www.3dmark.com/compare/fs/12124666/fs/6823881 My 1070 Wins. Also the scores should be your own.
    I can pick for 100's of scores on 3DMark to this Compare but not really the Point also their are a lot of Higher Scores on the 980Ti higher than yours.
    980Ti Scores   1070 Scores
     Add in the Price to Performance and the GTX 1070 Wins Hands Down.


    post edited by bcavnaugh - 2017/06/19 17:13:26

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    #17
    Scarlet-Tech
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/19 16:45:09 (permalink)
    Aggromachine
    bcavnaugh
    somethingc00l
    Aggromachine
    This isn't true as my benchmarks show the 980ti I originally had does better then the 1070

    Your benchmarks are wrong. There isn't a single professional review out there that doesn't show the 1070 with a 10% or so advantage over the 980ti. It is faster.


    I would like to his benchmarks so I can compare them to my 1070
     
     
    Any Updates? johnwilliams2022


    3dmark.com/fs/11989788
    3dmark.com/fs/6823881


    Please show your results. The user aftermath may have matching equipment, but that doesn't apply here. It would help to see your scores.

    Currently, the score from aftermath to your system shows a .5% gpu score difference. .5% is nothing. The cpu is a fair different story at 4.7% which is having a much more significant affect on the rest of the scores, making it look lower.





    Also, is your gpu overclocked?
    post edited by Scarlet-Tech - 2017/06/19 16:47:45

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    Aggromachine
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/19 17:06:55 (permalink)
    They are not overclocked and I am the user aftermath that was the benchmark of my computer with the old card and the new card with no difference in hardware besides the cards and current drivers unfortunately I cannot test it with current drivers because it was sent into evga two months ago. Not sure why the cpu shows such a significant difference in performance since it's the same one.
    #19
    Scarlet-Tech
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/19 17:12:07 (permalink)
    Aggromachine
    They are not overclocked and I am the user aftermath that was the benchmark of my computer with the old card and the new card with no difference in hardware besides the cards and current drivers unfortunately I cannot test it with current drivers because it was sent into evga two months ago. Not sure why the cpu shows such a significant difference in performance since it's the same one.


    Could be many things causing the difference. .5% is well within tolerance for both cards, so your performance is the same. The 2 gb extra on the 1070, as well as ansel and other feature would make the .5% well worth it to most.

    Could you try a couple of different gpu drivers with the 1070 to see if that has any effect on the gpu? I see that your last test (the one you posted) was 3 months ago. I am just curious if there have been better optimizations since then.

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    Aggromachine
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/19 17:13:10 (permalink)
    bcavnaugh
    Aggromachine
    bcavnaugh
    somethingc00l
    Aggromachine
    This isn't true as my benchmarks show the 980ti I originally had does better then the 1070

    Your benchmarks are wrong. There isn't a single professional review out there that doesn't show the 1070 with a 10% or so advantage over the 980ti. It is faster.


    I would like to his benchmarks so I can compare them to my 1070


    Any Updates? johnwilliams2022


    3dmark.com/fs/11989788
    3dmark.com/fs/6823881

    http://www.3dmark.com/compare/fs/12124666/fs/6823881 My 1070 Wins. Also the scores should be your own.
    I can pick for 100's of scores on 3DMark to this Compare but not really the Point also their are a lot of Higher Scores on the 980Ti higher than yours.
    980Ti Scores   1070 Scores
     Add in the Price to Performance and the GTX 1070 Wins Hands Down.



    The price to performance ratio means nothing to me because I spent the high premium for the highest performance card available at the time, a replacement should not suffice because it's a better value. From what I read they send you an equal or better performing card if your card does not survive the warranty period due to a fault in the product.
    #21
    Aggromachine
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/19 17:14:39 (permalink)
    Scarlet-Tech
    Aggromachine
    They are not overclocked and I am the user aftermath that was the benchmark of my computer with the old card and the new card with no difference in hardware besides the cards and current drivers unfortunately I cannot test it with current drivers because it was sent into evga two months ago. Not sure why the cpu shows such a significant difference in performance since it's the same one.


    Could be many things causing the difference. .5% is well within tolerance for both cards, so your performance is the same. The 2 gb extra on the 1070, as well as ansel and other feature would make the .5% well worth it to most.

    Could you try a couple of different gpu drivers with the 1070 to see if that has any effect on the gpu? I see that your last test (the one you posted) was 3 months ago. I am just curious if there have been better optimizations since then.


    That's a good point I'll give it another go when I get home from work those benchmarks are from when I first received the initial rma replacement.
    #22
    Scarlet-Tech
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    Re: Rubbish RMA service 980ti OC replaced 2017/06/19 17:21:20 (permalink)
    Aggromachine
    Scarlet-Tech
    Aggromachine
    They are not overclocked and I am the user aftermath that was the benchmark of my computer with the old card and the new card with no difference in hardware besides the cards and current drivers unfortunately I cannot test it with current drivers because it was sent into evga two months ago. Not sure why the cpu shows such a significant difference in performance since it's the same one.


    Could be many things causing the difference. .5% is well within tolerance for both cards, so your performance is the same. The 2 gb extra on the 1070, as well as ansel and other feature would make the .5% well worth it to most.

    Could you try a couple of different gpu drivers with the 1070 to see if that has any effect on the gpu? I see that your last test (the one you posted) was 3 months ago. I am just curious if there have been better optimizations since then.


    That's a good point I'll give it another go when I get home from work those benchmarks are from when I first received the initial rma replacement.

    I am going to send you a pm. I don't want to hijack this thread.

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