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Hot!Reason For Slow RMA?

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Muleman59
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2018/02/12 13:06:56 (permalink)
It's 7 days since I applied for an RMA and the decision is still pending approval.
I've had a 980 Ti securely packed up and ready to go for a week and I can still smell the burning from the box.
If I'd know the process was so slow I would have gone for the Advanced shipping option.
Any way to change this?

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    wmmills
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    Re: Reason For Slow RMA? 2018/02/12 13:50:24 (permalink)
    They can approve the RMA, if your eligible, but with the way card stocks are you might have a good wait getting a card back.

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    ty_ger07
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    Re: Reason For Slow RMA? 2018/02/12 14:22:49 (permalink)
    RMA rates slow down while stock is exhausted. I would guess that they are trying to obtain more stock, prioritize how the stock is allotted, and determine which replacement card to offer you. 980 Ti video cards have been dieing at a rapid rate recently, so they probably don't have any more 980 Ti video cards in stock except for ones returned from RMA which still need to be tested and verified defective. So, unless they find a 980 Ti which is easy to repair, they are probably considering upgrading you to a 10 series card, which is also currently suffering a lack of stock. Hang in there! EVGA probably hasn't contacted you about it because they want to be professional and not alert you about their current stocking issues. The longer it takes, the more likely that your replacement will be a brand new, probably soon to be announced, 20 series card. The 10 series is End Of Life, is no longer being manufactured, and 10 series stock is mostly depleted -- other than 3rd parties/scalpers. The 20 series has been in the manufacturing process for a number of months, stock is increasing, but no one is allowed to officially talk about it or announce it yet.
    post edited by ty_ger07 - 2018/02/12 14:33:47
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    Muleman59
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    Re: Reason For Slow RMA? 2018/02/12 14:56:11 (permalink)
    Thanks for the replies.
    I guess I'm comparing the current situation with an RMA a couple of years ago and a rcent Step-Up, which was such a good experience that I stuck with EVGA for my last few builds. I get the current shortage (crypto or not) is affecting stock, but be nice to be kept in the loop.
    I'm probably still a bit touchy after buying an i7 8700k coffee lake two days before meltdown/spectre.

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    #4
    KillerHz
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    Re: Reason For Slow RMA? 2018/02/13 06:33:29 (permalink)
    Muleman59
    It's 7 days since I applied for an RMA and the decision is still pending approval.
    I've had a 980 Ti securely packed up and ready to go for a week and I can still smell the burning from the box.
    If I'd know the process was so slow I would have gone for the Advanced shipping option.
    Any way to change this?


    hang in there bud... i sent in my card, they received it on the 2nd. I am still waiting for a card to be shipped. 
    like others have posted, the card stocks seem to be low which is causing longer waits than usual. 
    EVGA has our backs and will get the rma process moving once stocks are back to good. while not a fan of the waiting game, i know it's not their fault. 
    I have a back up 7950 to get me through until. 
    Also don't let this reflect any negatives on EVGA as they are still the best in business when it comes to their customer service. 
     


    #5
    Muleman59
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    Re: Reason For Slow RMA? 2018/02/13 06:59:06 (permalink)
    They just got back to me apologizing for any inconvenience due delays in processing so I'm good to go.
    My main concern was to quickly find out why the 980 ti went up in smoke in the first place. I was actually going to pull the trigger on an EVGA NVIDIA GeForce GTX 1080 Ti 11GB FTW3 iCX last week when my smoke detector went off and my rig suddenly black screened.
    Apart from the strong smell of burning plastic the only sign of evidence was dark flash stains on the board.
     
     
    post edited by Muleman59 - 2018/02/13 07:00:56

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    Intel Core i7 8700k Coffee Lake
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    EVGA GeForce GTX 980 Ti ACX 2.0+
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    Samsung 250GB 960 Evo PCIe NVMe
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    #6
    the_Scarlet_one
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    Re: Reason For Slow RMA? 2018/02/13 07:19:44 (permalink)
    Those “stains” are just the oil from the thermal pads usually. It is non-conductive and can not damage the components. The failure was probably just a capacitor that failed.
    #7
    dkoykoala
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    Re: Reason For Slow RMA? 2018/02/13 08:46:01 (permalink)
    to much demand.

    i love you~ 
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    GCG467
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    Re: Reason For Slow RMA? 2018/02/13 11:38:41 (permalink)
    I am in the same boat, my 980ti caught on fire and sent it in to EVGA RMA. I have been waiting since February 1 for a replacement.
     
    Since the wait was too long I bought a 1080ti the other day. It was sold out within 10 minutes. 
    post edited by GCG467 - 2018/02/13 11:39:45
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    Muleman59
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    Re: Reason For Slow RMA? 2018/02/13 11:54:03 (permalink)
    GCG467
    Since the wait was too long I bought a 1080ti the other day. It was sold out within 10 minutes.

    I stopped short at the checkout today for a 1080ti. The supplier was only offering a free EVGA Powerlink adaaptor. I thought I'd wait for one with a free FIRE EXTINGUISHER!!!! 
    Shouldn't joke really.
     
    HOT SELLER??? Bad choice of words
     
    RE waiting for replacement, I'd be interested which area you're from. I'm UK.My Step-Up had to go to Germany but I see this time its only Preston UK.
    post edited by Muleman59 - 2018/02/13 12:01:35

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    Intel Core i7 8700k Coffee Lake
    ASUS ROG MAXIMUS X HERO Intel Z370
    Corsair Vengeance RGB DDR4 3200MHz 16GB
    EVGA GeForce GTX 980 Ti ACX 2.0+
    Noctua NH-D15s Silent CPU Cooler
    Corsair HX850W Professional Series Model CMPSU-850TXUK
    Samsung 250GB 960 Evo PCIe NVMe
    Samsung 850 EVO 1 TB SSD
    Dell S2716DG 27.0" 2560x1440 144Hz Monitor
    #10
    EVGATech_JeffP
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    Re: Reason For Slow RMA? 2018/02/13 21:22:42 (permalink)
    Hello,
     
    I apologize for the long wait, EU RMAs are handled differently than US in terms of approvals and have longer waiting periods for review and approval. 
    #11
    GCG467
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    Re: Reason For Slow RMA? 2018/02/13 21:46:24 (permalink)
    My RMA finally shipped after 12 days, it's a bummer I had to buy the 1080ti to hold me over. 
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    actuallynick
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    Re: Reason For Slow RMA? 2018/02/14 06:04:12 (permalink)
    I sent my 980ti Hybrid back and the replacement has been preparing to ship since 2/6/18.  I spoke to a rep yesterday and they said they are behind on their RMA's so i guess the shortage issue is real.  Waiting patiently, LOL.  I'm in the US by the way.
     
    Update:  My card is still being prepared for shipment but they are replacing my 980ti hybrid with the  08G-P4-6288-KR (1080 FTW Hybrid).  I guess the 980ti's are gone, but I'm OK with that :).
    post edited by actuallynick - 2018/02/14 07:11:49
    #13
    Muleman59
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    Re: Reason For Slow RMA? 2018/02/15 03:31:35 (permalink)
    Be happy with a 1080 FTW non Hybrid.. but looks like its a 08G-P4-6276-KR (1070 FTW)
     

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    Intel Core i7 8700k Coffee Lake
    ASUS ROG MAXIMUS X HERO Intel Z370
    Corsair Vengeance RGB DDR4 3200MHz 16GB
    EVGA GeForce GTX 980 Ti ACX 2.0+
    Noctua NH-D15s Silent CPU Cooler
    Corsair HX850W Professional Series Model CMPSU-850TXUK
    Samsung 250GB 960 Evo PCIe NVMe
    Samsung 850 EVO 1 TB SSD
    Dell S2716DG 27.0" 2560x1440 144Hz Monitor
    #14
    Muleman59
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    Re: Reason For Slow RMA? 2018/02/18 00:52:08 (permalink)
    Thought best to update and people often moan on forums but then don't praise when due.
    It took a week to get approval but once accepted I posted the 980ti next day delivery.
    Within 48 hours the RMA had been accepted and a replacement was on it way.
    Top service.

    Intel Core i7 8700k Coffee Lake
    ASUS ROG MAXIMUS X HERO Intel Z370
    Corsair Vengeance RGB DDR4 3200MHz 16GB
    EVGA GeForce GTX 980 Ti ACX 2.0+
    Noctua NH-D15s Silent CPU Cooler
    Corsair HX850W Professional Series Model CMPSU-850TXUK
    Samsung 250GB 960 Evo PCIe NVMe
    Samsung 850 EVO 1 TB SSD
    Dell S2716DG 27.0" 2560x1440 144Hz Monitor
    #15
    Hoggle
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    Re: Reason For Slow RMA? 2018/02/18 01:57:45 (permalink)
    Muleman59
    Thought best to update and people often moan on forums but then don't praise when due.
    It took a week to get approval but once accepted I posted the 980ti next day delivery.
    Within 48 hours the RMA had been accepted and a replacement was on it way.
    Top service.




    Glad that you are happy with the RMA process. Hopefully the trouble with inventory will clear up and RMA times can speed up.
    #16
    duckpond
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    Re: Reason For Slow RMA? 2018/02/19 14:33:12 (permalink)
    am looking to purchase an EVGA card in the near? future so its good to read positive feedback on their after sales care!
    #17
    XrayMan
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    Re: Reason For Slow RMA? 2018/02/21 22:02:20 (permalink)
    Muleman59
    Thought best to update and people often moan on forums but then don't praise when due.
    It took a week to get approval but once accepted I posted the 980ti next day delivery.
    Within 48 hours the RMA had been accepted and a replacement was on it way.
    Top service.




    Glad everything worked out.      

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