Sorry Richard but those are their rules and don't believe this is EVGA's fault.  Believe it or not, this is basically one of their promotions that has been going on for a number of years as they have the authority to close it down whenever.  
 
You should read their policy here to better understand.  
 
Your could either sell the GPU and upgrade or just keep it and enjoy it.  

Moving thread to EVGA Step-Up Program subforum.

I've asked an EVGA staff member to look into this because I believe there may have been a miscommunication on this.  There should be more info coming soon.

EVGATech_BrandonS
Hello RichardCranium78, and welcome to the forums! I was able to look into this case, and unfortunately it appears there are some discrepancies with where the card was shipped. I show that the serial number on your registered card was not originally shipped to a distributor, but to a different retailer. This is the reason that we are unable to offer a step-up for your card. I do apologize for both the inconvenience and the confusion. If you are able to provide an invoice from D&H, however, we can investigate this further. If you have any other questions, please feel free to call us at 888-881-3842 or send an e-mail to support@evga.com.

That makes sense.  It sounds like the store you purchased it from did not purchase it through appropriate channels.  There are avenues for Step-Up with products that are purchased in small stores that get their inventory through approved channels, but in this case, it seems like your store is doing things not quite properly.  Unfortunately this can happen with small stores who are trying to squeeze out every penny.  The don't always do things the proper, approved way.

You did not purchase from an authorized system builder. If you had done the same thing through an authorized channel, you would have been fine. You did not.

In the end, the distributor means nothing to you. It only means something to the people that sold you your system. They would need to be authorized for you to use the step up process. Since they are NOT an authorized system builder, you are out of luck.

Best bet, give them the system back and buy from an authorized system builder.

Those are listed as well: Authorized System Builders



Here is the list:

AVADirect

CyberPowerPC

Digital Storm

Falcon Northwest

iBuypower

MAINGEAR

Origin

Polywell

Puget Systems

Stealth Machines

V3 Gaming PC

Velocity Micro

Xgamerpc

XiComputer

D&H is an authorized dealer, my store bought from D&H that should be enough...This is just EVGA's way of wriggling out of their responsibilities, I would never have even cared. as i know nothing but i was told i should do this, then i was told that i COULD do this, So when i got the money today i got right on and bought an extended warranty, then called about uploading the invoice to find out how i do it. glad i called, cause after i called the first time, and was told all i need is extended warranty, and upload invoice... so i registered my card to start the step up when i got the cash...come to find out even though its listed right there in my product registration, that battlegrounds isn't an authroized dealer. SO now i can't do a step up, even though my mom & pop shop bought from an EVGA authorized dealer. So i buy a warranty to do a step up, i was never gonna be able to do in the first place because...So your telling me that i should ask to speak to more than one associate, every time i do business, to make sure I'm not being <removed>. because i love how when i called to find out if i qualify for step up. the 1st lady i talked to got my information, even showed me where to find the serial number cause i had no clue, help me register all my info, then told i was in fact eligible. Now after i plan the last two weeks around getting my card out and shipped off, i automatically just get the warranty, to find out that i was never really eligible...Which had I known...I would never have registered my card, bought a warranty, or had to waste all this time and effort to spend more money to switch a card that came out 3 weeks after i bought mine
 

I was watching my language...actually. Normally every other word would be a $#%^@...I missed ONE...my bad
 

Right now I'm playing Ghost Recon: Wildlands and Watch dogs 2. So far my two most gpu demanding games, but my VRam is at 8133, i can run it around 6000ish before my frame rates take a major hit...so if i had an extra 3GB of VRam that would give me the cusshion I need to push those last few settings on ultra...I'm running full settings as high as i can. I lower my resolution scaling a tad to compromise. I'm extremely new to this i just got this PC I didn't even know about the step up program, i was told. you guys expect people to look thru all the small print when im trying to spend $2400 on computer parts alone and not get the shaft too badly... Now i have to be an investigator to spend mad money
 
 

There was no small print. It was all in large print and readily available. Unfortunately, you are looking for excuses at this point. Get the receipt from the distributor and be happy EVGA is even giving you that option since you have already told them you purchased from reaeller that wasn't authorized.

No one is shafting you. EVGA is trying to give you an option they shouldnt be giving anyway.

hmmm why not just return the gpu and purchase it from a authorized dealer.
That's what I'd do, if i had this sorta dilemma.

I'm not raging lol. I realize that u need to feel like your a part of something, hence why so many ppl respond to things with that know it all tone, but I've stated that I am a PC noob...I didnt realize there was even a step up program, let alone that i had to read all the lil writings that come with everything i ever buy...As i said i was worried about a whole bunch of other things. i wasnt worry about section A. of sub section 3.1/ clearly states...its funny how you guys always treat new people on forum's like we should know everything you do, the 1st minute we get on here, you don't want ppl to get an attitude. I didn't even know, I needed to know about authorized dealers. And for 2 weeks as i searched this pc site and that pc site, trying to make sure i got things that would actually work together, all i come across is the occasional helper. If your not part of the solution then your part of the problem...I am allowed to be irritated with the service i have recieved, and lies, being told 2 different stories by 2 different reps. I paid for the damn card and for most companies, if i show proof of purchase, thats enough. You sit there and wanna try to sound all big and intelligent, well i'll tell you what...u need to feel an ego boost have it...I am the customer. people are buying PC's that cost less than these cards...And i gotta read this and that...asking a representative isnt good enough? like i said...I don't particularly care, I can go to AMD and just return the damn card forever. I'm trying to be a loyal customer. if i knew i could get a rig thru EVGA i woulda done that, BUT I DID NOT KNOW... and they way you ppl, poorly attempt to mediate a situation, whilst throwing your lil sarcastic comments, and snide jabs, ain't really that accomodating to make people feel welcome. get off your high horses.  Lol asking just isnt good enough anymore when buying $600+ graphics cards, who woulda thunk it. i can't actually ask the service rep my question, i have to READ...Well on the plus side...once i take this out and simply just straight up return it, I'll take my business elsewhere, but thanks for the authorized dealer info guys...Never make a mistake on a pc...1st lesson. I get it it's ok...This is where you feel powerful...It's ok, enjoy your silicon throne. You people care more about if someone curses, (THEY ARE WORDS WE MADE UP)Then actually being helpful while not being condescending...I'm completely calm...I'm not raging. You guys are the ones getting your panties twisted cause im callin out your precious double standard. oh you bough it thru D&H, resller, but not an AUTHORIZED D&H reseller. with your noses stuck in the air...yea this is comical...Most people have APPS that point them to where the "AUTHORIZED SELLERS" are... I thought it was apps that tell you how close things are to you...OH yea let me order thru a place i dont know and trust, or that's 100 miles from my house, because of some split hairs, that I didn't even know i needed to know about. Because you would think that when i called to find out about the step up and if i was even eligible. My 1st call 2 weeks ago when i registered, i was told i was by EVGA, or i wouldnt have planned around it, bought the warranty, or even registered the damn thing...if EVGA dont even consider me the owner of my card because of how i bought it, then i jsut buy the damn thing elsehwhere, yea your your right i shoulda read...yup...and maybe the rep shoulda knew what the hell she was talking about 2 weeks ago...maybe people shouldnt always be worried about sell sell sell and actually help us...If only we lived in a perfect world...I CAN get an itemized bill but i cant buy thru D&H distributor. its wholesale only a business can buy from them...I can get an itemized bill for what i paid the store that i bought it thru, but D&H dont usually divulge what they sell their products to retail stores for...because it's usually alot cheaper than we get it for...you guys seem to know alot about computers...but nothing about business.

Cleaned post #22 due to personal attacks/foul language.
 
Keep it clean from this point onward, or you will be given a warning. After a warning is given you will be banned from the forums if you choose to continue with the same actions.

All the energy spent in this forum and you could of sold the 1080 on Ebay or Craigslist and just bought a 1080ti, most likely for the same difference as you would have to pay for the step-up...

burt666666
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