shazo
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I've been all over looking for help for the past week so some of you may have seen this asked on Reddit. I'm running an i7 6850k on a FTW k motherboard. The PSU a 850 watt also from EVGA. For about 2 weeks now I've had what starts like it's going to sleep mode only for it to completely shutdown. Sometimes it comes back up and everything is normal like it would be when coming out of sleep mode. Sometimes the power button has to be pressed. The temperatures all seem to be fine for the CPU and the GPU. I have set sleep mode for it plugged in and on battery to never and disabled shutdown on system error. Before that I reinstalled Windows and updated the BIOS as well as reset CMOS. I checked the fan on the PSU and it is spinning. This issue happens randomly and doesn't matter what the computer is being used for. I've had it happen when no one was using it, browsing the internet and even when playing games. I've had it happen multiple times in an hour to going 12+ hours without it happening at all. When checking event viewer I'm seeing the error below: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402} to the user DESKTOP-58S8EAF\Allen SID (S-1-5-21-3863606575-1824366974-2467090275-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. Does anyone know if this is an issue with the motherboard or is it most likely the PSU even though the fan is spinning on it?
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bcavnaugh
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Re: Random shutdowns on x99 FTW K board
2019/03/24 13:10:22
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This can be fix or left alone Local Activation permission for the COM Server or in general "Component Services" Most likely not the cause of the shutdown. Stop using "Sleep Mode" for a time and see how it goes. It is more likely another piece of hardware that is causing the Shutdown. Any .dmp files under C:\Windows\LiveKernelReports\WATCHDOG or C:\Windows\Minidump and last here C:\Windows\ You can use BlueScreenViewer to view the Codes and post them here.
post edited by bcavnaugh - 2019/03/24 13:19:42
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bcavnaugh
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Re: Random shutdowns on x99 FTW K board
2019/03/24 13:17:35
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Information about your Computer to allow members to help you. Motherboard Make: Model: Bios Version: Is Bios Current Yes or No. CPU Model: Settings: Memory Make: Model: Settings: M.2 Devices: Socket 1: Socket 2: Socket 3: GPU/Video Card Make: Model: Driver Version: GPU/Video Card Make: Model: Driver Version: GPU/Video Card Make: Model: Driver Version: PSU Make: Model: AGE: Using One PCIe Power Cable or Two Separate PCIe Power Cables? Location US, EU, Other for Voltage or Power. Monitor Make: Model: Video Cable Type Used: Monitor Make: Model: Video Cable Type Used: Monitor Make: Model: Video Cable Type Used:
TV’s Make: Model: Video Cable Type Used: Other PCI/PCIe installed Devices Make: Model: Slot Number Installed: Driver Version: Other PCI/PCIe installed Devices Make: Model: Slot Number Installed: Driver Version: OS: OS Version: Service Pack Level: Windows/Patch Level:
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shazo
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Re: Random shutdowns on x99 FTW K board
2019/03/24 14:18:24
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bcavnaugh This can be fix or left alone Local Activation permission for the COM Server or in general "Component Services" Most likely not the cause of the shutdown. Stop using "Sleep Mode" for a time and see how it goes. It is more likely another piece of hardware that is causing the Shutdown. Any .dmp files under C:\Windows\LiveKernelReports\WATCHDOG or C:\Windows\Minidump and last here C:\Windows\ You can use BlueScreenViewer to view the Codes and post them here.
Nothing under the WATCHDOG file and I'm not seeing a Minidump folder even with view hidden folder enabled. I'm not even seeing the BSOD so that might be why that folder isn't there. Also sleep mode has been set to never for both battery and plug in. If it's not the motherboard, and I'm hoping it's not, what would you think it could be? Looking online if it's a hardware issue everything I've seen points to motherboard or PSU. As for your other post on the hardware it's: x99 i7 6850k on a FWT K motherboard BIOS is the latest, version 2.06, and factory defaults other than changed to run Windows on a M.2 NVME drive. Windows is Windows 10 Pro on version 1809 OS build 17763.379. Ram is EVGA branded 2x8GB sticks, but I was told it was re-branded G Skill when I purchased it. It's DDR4 3000 C15. GPU is a 1080ti FTW 3 PSU is a EVGA Supernova 850G2 that was purchased and installed on August 9th 2016. Nothing has been overclocked and again only thing changed after resetting the BIOS was to get Windows to boot on the M.2 drive. That's a Samsung Evo drive.
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bcavnaugh
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Re: Random shutdowns on x99 FTW K board
2019/03/24 14:57:15
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Is this a Fresh OS install?
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shazo
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Re: Random shutdowns on x99 FTW K board
2019/03/24 15:36:10
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bcavnaugh Is this a Fresh OS install?
It was doing it before a fresh install and has done it after. Originally the OS was installed on a different SSD. So it's a fresh install on a new drive.
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bcavnaugh
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Re: Random shutdowns on x99 FTW K board
2019/03/24 15:39:36
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shazo
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Re: Random shutdowns on x99 FTW K board
2019/03/24 15:49:19
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bcavnaugh Wall Power maybe, is the wall outlet polarity correct? Are you using an UPS Unit to provide cleaner power? Did this just start to happen or was something change hardware wise? This is what I use and you can pick one up at Home Depot as well.
I'm not sure about the outlet a polarity. The system has been plugged into a UPS and the UPS in the same outlet since it was built without a problem. Nothing was changed with the hardware and it's been going on for about 2 weeks now.
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bcavnaugh
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Re: Random shutdowns on x99 FTW K board
2019/03/24 15:52:23
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I would start with running with one Memory Stick and test each one. If they work ok then use 2 at time see how it goes then back to all 4. The last item would be to pull the CPU and check for Bent CPU Socket Pin.
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shazo
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Re: Random shutdowns on x99 FTW K board
2019/03/24 16:11:49
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bcavnaugh I would start with running with one Memory Stick and test each one. If they work ok then use 2 at time see how it goes then back to all 4. The last item would be to pull the CPU and check for Bent CPU Socket Pin.
I'll check the RAM when I get a chance. I'm not sure how the CPU could be bent. It hasn't been taken out in around 2 and a half years so if it was bent wouldn't something have started before now? I did check the UPS to see if maybe the cable came unplugged and all were good however I did hit the power button when I was moving it. It took maybe 15-20 seconds for everything to get power again. I don't know if that's normal or not, but it looks like the battery in it doesn't have a charge. The icon for it next to the time on the start menu shows 0% and looking at the UPS it too doesn't show anything for the battery.
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bcavnaugh
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Re: Random shutdowns on x99 FTW K board
2019/03/24 16:28:05
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Remove the UPS Unit, they do go bad over time, how old is it? "It took maybe 15-20 seconds for everything to get power again" this is normal for a UPS Unit. But a Battery showing 0 is not, and is overall part of the unit and needs work. Not the CPU, the Pins in the CPU Socket. Overtime Bent CPU Socket Pins can start causing strange issues.
post edited by bcavnaugh - 2019/03/24 16:34:10
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shazo
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Re: Random shutdowns on x99 FTW K board
2019/03/24 17:03:50
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I saw Cyber Power had software for windows and installed it. I saw something about testing it and now it's not coming on. If the batteries are bad in it would it cause issues even though it's not running on batteries at the time? I won't have time to get the batteries tested till Tuesday but I'm hoping a batteries plus can check them.
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bcavnaugh
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Re: Random shutdowns on x99 FTW K board
2019/03/24 17:28:11
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How old is this UPS Unit? If over 5 then you should buy a new unit. Batteries Plus is going to charge you 5 to 10 time the cost for new batteries. Testing UPS Batteries can only really be tested under a Load though and they are sealed so they really cannot check each cell. They are not regular batteries. What Model is you Unit?
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bcavnaugh
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Re: Random shutdowns on x99 FTW K board
2019/03/24 17:31:11
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shazo
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Re: Random shutdowns on x99 FTW K board
2019/03/24 18:39:17
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bcavnaugh
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Re: Random shutdowns on x99 FTW K board
2019/03/25 11:24:50
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shazo
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Re: Random shutdowns on x99 FTW K board
2019/03/26 12:59:29
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I plugged it up to a surge protector and today replaced the batteries in the UPS. So far everything is working and I haven't had the issue. Batteries were only 87 dollars. I did see somewhere online that the Cyber Power systems are supposed to tell you when the batteries aren't working properly but for some reason they don't. This being the first UPS I've used I didn't know they did this if the batteries died. I really thought it was my PSU or motherboard. Thank you for mentioning about the UPS.
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bcavnaugh
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Re: Random shutdowns on x99 FTW K board
2019/03/26 14:50:34
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You are Very Welcome.
post edited by bcavnaugh - 2019/03/26 14:52:41
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