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AnsweredHot!RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help!

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Opalium
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2019/03/10 08:33:34 (permalink)
Hello world.
 
I got my new RTX 2080 Ti XC Ultra this Thursday. Replaced my good ol' EVGA GTX 1070 that served me wonderfully for a few years now. Never had a single problem with it, so I went with EVGA yet again for my upgrade.
Anyway, everything went smoothly with the installation. DDU'd the old drivers, installed the new card, clean installed drivers on boot.
The card was working with no problem at all for 3-4 days. No artifacts, no hiccups, everything was smooth sailing. Yesterday, however, it suddenly crashed on me out of nowhere while I was playing Titanfall 2. The screen suddenly went black, and I could hear the GPU's fans going ham in the case. I could still hear the game audio and everything, so I figured only the GPU stopped and not the entire system.
 
Thinking it was simply overheating, I let my system cool down for 20 minutes and then booted it again. This time I ran GPU-Z and logged the sensor data to a file. Started TF2 again, but this time the GPU crashed almost immediately after loading in. However, when I checked the log file, I saw the temperature never even went above 70 (max 67).
I tried again, this time with a different game (Watchdogs) to see if this had to do with the game. Once again, a minute or two in and bam, crash. The third test with a different game (Satisfactory) also yielded the same result. At no point did the GPU temp went over 70.
 
Looking at the new log file, I noticed something: the TDP jumps to over 90% immediately when the game starts, and stays there, getting very close to 100%. I don't quite know what this value means but some quick reading on Google told me that this is the "safe" margin of the card's power. Could this be the cause, the TDP value hitting 100%? Or am I not looking at the right thing?
 
My system specs:
  • CPU: i7 6700K
  • PSU: Corsair RM850x (850w)
  • MB: Gigabyte H270 Gaming 3
  • RAM: 4x8GB (32GB) G.Skill Trident Z RGB
  • Monitors:
    • AOC AGON AG271QG4 (27' 1440p 144hz) (Primary - I run my games on this one)
    • LG 27UD68 (27' 4K 60hz)
  • OS: Windows 10 64bit
  • Driver: 419.35
None of the parts are overclocked at all (unless they came OC'd out of the box).
I should mention that I have been using all these parts for years now, except for the PSU which is fairly new. None of them has ever caused me any trouble and everything ran perfectly fine with my old 1070. I really doubt any of them are failing, though perhaps the new PSU is the problem if it's a power issue? Not sure.
The GPU has two different dedicated power cords from my PSU (not two on a bridged cable, but two separate cables), by the way.
 
Things I tried:
  1. DDU in safe mode and Clean Installation
  2. Clean boot
  3. Debug Mode in the Nvidia control panel
  4. Try with G-Sync on and off (my AOC monitor is supposedly G-Sync compatible and worked well with my 1070)
  5. Swearing and hitting the case a few times (not really )
 
I therefore address you, o' all knowing people of the EVGA forums, and ask for your help. What can I do to solve this? Is the card faulty? Did I do something wrong? Maybe both?
 
Kind regards and thanks for reading,
-Opal
post edited by Opalium - 2019/03/10 08:55:44
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AHowes
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/03/10 09:00:23 (permalink)
Sounds like a bad card.. I had a evga 1080ti ftw3 that did that on day 2. Exchanged at mc and no more issues.

Are you using 2 seperate single power connections to the card? What psu and how old?

Edit: yeah just seen that your using 2 cables.

Yeah bad card.. :(
post edited by AHowes - 2019/03/10 09:03:22

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Opalium
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/03/10 09:04:09 (permalink)
AHowes
Are you using 2 seperate single power connections to the card? What psu and how old?

Aye. Mentioned it in the post as well. I have two separate power cords and not the bridged one. I have a Corsair RM850x - it's only a few months old, pretty new.
 
I ran another test now and saw very clealry how the power consumption jumps to almost 100% as soon as I launch a game. I don't know if this is normal behavior though (I never checked it before) - is it suppose to happen?
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agentbb007
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/03/10 09:57:38 (permalink)
It sounds hardware related but I was having a strange issue with Fan 1 on my 2080 Ti XC jumping to super high 4000+ RPM (100% is 3500 RPM) even when I manually set the fans to 75%.  Someone recommended installing driver booster 6 on Steam and using it as a way to identify drivers that need to be updated (don't use it to install them just find them on the manufacturers website).  Installing the latest Intel chipset drivers seems to have fixed the issue for me.  So if you haven't already done so might want to give driver booster 6 a shot before swapping hardware or going to the RMA route.
I just fired up Warhammer II and my Total GPU Power went straight to 100% so I think that's normal (see screenshot).

Attached Image(s)

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danperry13
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/03/10 11:54:23 (permalink)
https://forums.evga.com/RTX-Trouble-Shooting-flow-UPDATED-m2930860.aspx

Yea I recommended the dvr booster 6... do that and update your bios if you haven't.  You can use the software to update drivers - I do it, I just don't want to be held responsible for the software terfing your o/s in the middle of trouble shooting.  So just make sure you have a windows restore point, I also recommend not allowing it to touch your NV drivers or your Network drivers.

Also here's my trouble shooting thread.  If you're not 100% up to date ( pcie drivers etc ) the card does funky stuff, it's probably fine...  essentially the biggest problem people are having is they are trying to run new hardware on old pci-e controls and they don't mesh well.
post edited by danperry13 - 2019/03/10 12:06:18
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Sajin
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/03/10 14:04:27 (permalink)
Jumping power is normal. Have you tried to reseat the card to the motherboard? How about testing the card in another pci-e slot? I'd also try a different set of pci-e power cables.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/03/10 14:52:25 (permalink)
WIN 10 update causing game to degrade
 
issues with update March 1, 2019—KB4482887

RTX Project EVGA X99 FTWK-5930K,EVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  1080Ti FTW3 Hybrid, 1200P

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Opalium
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/03/10 14:55:52 (permalink) ☼ Best Answerby Cool GTX 2019/10/09 08:19:22
Hi again everyone.
 
Thank you for your ideas. Unfortunately none of them have worked - however, I do believe I have found the source of the problem: it seems one of the power cords I connected to the GPU was faulty. While I'm not 100% sure this is the case, I replaced it with a new one and haven't crashed once ever since, so it does look good. I'll keep you guys updated on whether or not this has solved my issue.
 
Once again, thank you very much for your help. I'll keep in touch. Cheers!
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Sajin
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/03/10 15:04:58 (permalink)


Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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Opalium
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/03/12 11:12:35 (permalink)
Hi everyone.
Just following up on this: indeed, the problem is solved. Everything is a-ok since I changed it.
 
Thank you for your help! Have an awesome day.
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Sajin
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/03/12 11:26:44 (permalink)


Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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kemicalchaos
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/10/09 01:57:39 (permalink) ☄ Helpfulby Opalium 2019/10/14 05:00:46
Hi,
I just wanted to thank you for posting this thread and it's solution.
 
I recently went through exactly the same symptoms and after reading your solution removed the  GPU coloured cable extenders you can see in my profile piccie.
 
Not only did it fix my issue but the card (EVGA 2080 TI XC Ultra) runs faster toboot! Happy days!
 
Many thanks once again.. :)
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Cool GTX
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Re: RTX 2080 Ti XC Ultra - Crashes to a black screen at random - Help! 2019/10/09 08:20:46 (permalink)
 
kemicalchaos
Hi,
I just wanted to thank you for posting this thread and it's solution.
 
I recently went through exactly the same symptoms and after reading your solution removed the  GPU coloured cable extenders you can see in my profile piccie.
 
Not only did it fix my issue but the card (EVGA 2080 TI XC Ultra) runs faster toboot! Happy days!
 
Many thanks once again.. :)




 
Good power is always an important part of stability.  Bad cables happen
 
Glad you Running strong Now

RTX Project EVGA X99 FTWK-5930K,EVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  1080Ti FTW3 Hybrid, 1200P

Thank You for Your Support






#13
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