Chocky82
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Hi. I have RMA'd a 3080 back and deutsche post has had it for 3 weeks. Still says Non-EU item - preliminary import check. I have tried calling the number for deutsche post but i don't speak german. Any advice/help would be greatly appreciated guys.
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rjohnson11
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/21 15:14:05
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Please confirm you are in the UK?
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/21 15:20:41
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Evil Tactician
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/22 06:52:49
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Good luck. You'll likely end up with the card being send back to you, unfortunately :(
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/22 06:55:11
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Evil Tactician Good luck. You'll likely end up with the card being send back to you, unfortunately :(
Has this happened to you?
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/22 14:39:44
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rjohnson11 Please confirm you are in the UK?
Any help would be appreciated.
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/22 14:39:46
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rjohnson11 Please confirm you are in the UK?
Any help would be appreciated.
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rjohnson11
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/22 14:42:39
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/22 14:53:58
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rjohnson11 Forwarded to EVGA
Would they message me here?
post edited by Chocky82 - 2021/03/22 15:03:04
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rjohnson11
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/22 14:57:36
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Chocky82
rjohnson11 Forwarded to EVGA
Would they message me her?
The EU EVGA office is closed until tomorrow morning. The decision and method to contact you will be up to them.
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/22 15:16:25
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rjohnson11
Chocky82
rjohnson11 Forwarded to EVGA
Would they message me her?
The EU EVGA office is closed until tomorrow morning. The decision and method to contact you will be up to them.
Thank you.
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Evil Tactician
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/23 02:32:39
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EVGATech_MarkusK
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/23 05:41:51
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Hi Chocky82, could you please inform us detailed within shipping information // Reference number and how it was shipped within the declaration information as well by email, supporteu@evga.com Thanks, Markus
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/23 05:53:15
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EVGATech_MarkusK Hi Chocky82, could you please inform us detailed within shipping information // Reference number and how it was shipped within the declaration information as well by email, Thanks, Markus
I had sent an email before the weekend already but have heard nothing. I have sent another email with a bit more detail. Thank you for getting back to me.
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Vitorek
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/26 05:21:53
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Chocky82
EVGATech_MarkusK Hi Chocky82, could you please inform us detailed within shipping information // Reference number and how it was shipped within the declaration information as well by email, Thanks, Markus
I had sent an email before the weekend already but have heard nothing. I have sent another email with a bit more detail. Thank you for getting back to me.
Hi Any updates on this? Cheers
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/26 05:23:33
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Vitorek
Chocky82
EVGATech_MarkusK Hi Chocky82, could you please inform us detailed within shipping information // Reference number and how it was shipped within the declaration information as well by email, Thanks, Markus
I had sent an email before the weekend already but have heard nothing. I have sent another email with a bit more detail. Thank you for getting back to me.
Hi Any updates on this? Cheers
None
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EVGATech_MarkusK
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/26 06:32:47
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Hi, regarding the tracking, custom clearance should be done - Item has left the overseas International Processing Centre, FRANKFURT/FLUGHAFEN, Germany, seems to be normal currently - unfortunately packages from UK takes some time, as custom clearnace needs to be done, Markus
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/26 06:35:04
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EVGATech_MarkusK Hi, regarding the tracking, custom clearance should be done - Item has left the overseas International Processing Centre, FRANKFURT/FLUGHAFEN, Germany, seems to be normal currently - unfortunately packages from UK takes some time, as custom clearnace needs to be done, Markus
Thank you for the reply. So the status it as it now does that mean it's on its way to you now or back to me?
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/26 13:41:15
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*UPDATE* My card is apparently on the move to EVGA from Deutsche post. Fingers crossed.
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/29 00:09:01
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Hi guys. Just had thos email. Dear Customer, On March 3rd, 2021 you asked us to inform you by email about the current status of your shipment with the number RN420225715GB. We now have the following information about your shipment: The shipment is handed over to the customs office responsible for the recipient. The recipient can collect the shipment from customs after receiving the notification letter from Deutsche Post about the receipt of a consignment subject to duty. See below imgae. Does this mean Evga have rejected the deliver as it states available for redelivery. I'm slowly losing my mi d over this. Is supposed to be a simple RMA.
post edited by Chocky82 - 2021/03/29 00:16:47
Attached Image(s)
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EVGATech_MarkusK
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/30 03:44:56
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Hi, we tried to get in contact with, but we don´t get any further information, as you are the sender - regarding the tracking "Available for Redelivery or Collection GRAEFELFING, Germany", but we don´t know where this should be - could you please get in contact with them again, to find out least the collection address. Thx, Markus
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/30 04:09:23
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Hi. i have spoken to my local post and they cannot give me a address for where it is. I have a number dor Deeutsche post 0228 4333112. i do not speak german and have no idea what numbers i need to press. The lady at my post office said if you could phone them to ask where the parcel is. Sorry i can't be anymore help. im starting to get really frustrated with all this now. surely it should have just been sent to you as it had your returns label on it. Thank you for your help.
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EVGATech_MarkusK
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/30 07:21:52
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Hi, and we are not getting any further feedback, as we are not the sender - we are trying to open a claim to Deutsche Post and hopefully we will get more information back, normally such packages will be hold a collection station for two weeks, we will do our best to find out. Markus
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/30 07:41:17
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EVGATech_MarkusK Hi, and we are not getting any further feedback, as we are not the sender - we are trying to open a claim to Deutsche Post and hopefully we will get more information back, normally such packages will be hold a collection station for two weeks, we will do our best to find out. Markus
I have managed to get through there phone operators and not a single person speaks english and they keep hanging up on me. The number i rang is the number stated above. Is there any way for you to phone them and just ask where it is to be picked up from?
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Chocky82
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Re: RMA sat at Deutsche post for 3 weeks
2021/03/31 06:11:41
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EVGATech_MarkusK Hi, and we are not getting any further feedback, as we are not the sender - we are trying to open a claim to Deutsche Post and hopefully we will get more information back, normally such packages will be hold a collection station for two weeks, we will do our best to find out. Markus
this is from Deutsche post, The shipment will be handed over to the customs office responsible for the recipient. The recipient can collect the shipment from there once he has received notification from customs.
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robotxander
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Re: RMA sat at Deutsche post for 3 weeks
2021/10/21 02:17:11
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Did you get anywhere with this? This is exactly the same point my card is at now
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rjohnson11
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Re: RMA sat at Deutsche post for 3 weeks
2021/10/21 02:43:26
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robotxander Did you get anywhere with this? This is exactly the same point my card is at now
Forwarded to EVGA EU
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robotxander
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Re: RMA sat at Deutsche post for 3 weeks
2021/10/21 02:47:07
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Thank you. Hopefully it wont be sent back to me...it has already been an expensive and time consuming process
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EVGATech_MarkusK
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Re: RMA sat at Deutsche post for 3 weeks
2021/10/21 04:32:37
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Hi Robotxander, could you please update us through supporteu@evga.com also about the current DE Tracking ID - thx, Markus
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robotxander
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Re: RMA sat at Deutsche post for 3 weeks
2021/10/21 04:42:37
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Hi Markus, emailing you now. Thanks! Any assistance would be great
post edited by robotxander - 2021/10/21 04:50:31
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