Hello Evga Support,
Early this month I sent in my GTX 1080 for as an RMA with everything requested. The Invoice too, everything went fine and a couple of days later I had a replacement card delivered to my house.
Unfortunately this new card has major pixel artifact issues, so your support opened up another RMA for me. Now the new card is listed under my products as an EVGA RMA Card (Place purchased)
I set up the whole RMA Process and sent it in for approval, and immediatly I get a request to upload the invoice for the RMA Card.
Now I do not have an invoice for the new RMA Card, neither in the box with the package material nor in the graphicscard packaging itself was any sort of letter or invoice to be found. I uploaded my invoice to the original GTX 1080 again, the one I already sent in at the start.
Was that correct? Or is an invoice for an RMA Card not required but the email is sent out automatically anyways?
Best regards,
Kolibree