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RMA replacement card has same problem as the one I sent in.

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fleck
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2018/01/13 17:49:18 (permalink)
I just emailed support but I am wondering if anyone here might have any ideas.
 
I have a 1050 Ti Gaming and it always had little glitches, but at some point it started showing a garbled display almost every time Windows would wake the display from sleep (not the computer, just the display). I tried all the basic stuff like using DDU and reinstalling drivers, but nothing fixed it. EVGA agreed right away that RMA was the way to go and I received the replacement today. From Jan 9th until today (the 13th) I used a PNY 1050 and it had no problems at all. On the same day that I installed the replacement EVGA card, the same issue is back, so it's telling me that there is a problem with the entire series of this card. Has anyone experienced anything like this? Any ideas what it could be? Incompatible motherboard? Would EVGA let me pay extra to upgrade to a higher model since this seems to be an issue with the whole series of this card?
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    Sajin
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    Re: RMA replacement card has same problem as the one I sent in. 2018/01/13 18:42:47 (permalink)
    Hmm. Sounds like your issue could be coming from using a non vesa certified displayport cable if you're using a displayport cable.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
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    fleck
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    Re: RMA replacement card has same problem as the one I sent in. 2018/01/13 18:44:05 (permalink)
    Nah HDMI
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    Sajin
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    Re: RMA replacement card has same problem as the one I sent in. 2018/01/13 18:49:55 (permalink)
    Have you tried using a different hdmi cable? What about a different output?


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
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    fleck
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    RMA replacement card has same problem as the one I sent in. 2018/01/13 18:51:01 (permalink)
    Sajin
    What motherboard do you have? Does the card receive power when the computer is started?




    ASRock AB350M Pro4. The card works fine in general. The garbled screen when display wakes from sleep is the only big issue. Though I use Remote Desktop for work and it the system will also sometimes randomly crash when I maximize a Remote Desktop window.
    post edited by Sajin - 2018/01/13 18:54:21
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    Sajin
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    Re: RMA replacement card has same problem as the one I sent in. 2018/01/13 18:55:13 (permalink)
    In that case I'd just disable sleep and turn the monitor on/off manually.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
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    fleck
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    Re: RMA replacement card has same problem as the one I sent in. 2018/01/13 18:56:47 (permalink)
    Sajin
    In that case I'd just disable sleep and turn the monitor on/off manually.




    I was doing that. Then Remote Desktop started crashing and that's a problem for me.
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    elensar
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    Re: RMA replacement card has same problem as the one I sent in. 2018/01/13 18:59:53 (permalink)
    The garbled screen might fix if you turn the monitor off and on again, I used to get that weird thing as well on my 970 from time to time.  It's like looking at your monitor through privacy glass or something.  Assuming the issue is the same, never figured out why it did it and it only did it when resuming from sleep but turning my monitor off and on always resolved it.

    it's a Samsung S22C300 monitor using HDMI

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    Sajin
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    Re: RMA replacement card has same problem as the one I sent in. 2018/01/13 19:01:46 (permalink)
    Pretty sure the graphics card has nothing to do with your system crashing when you're using the remote desktop software. Sounds like the remote desktop software you're using isn't that great.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
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    fleck
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    Re: RMA replacement card has same problem as the one I sent in. 2018/01/13 20:18:52 (permalink)
    Sajin
    Pretty sure the graphics card has nothing to do with your system crashing when you're using the remote desktop software. Sounds like the remote desktop software you're using isn't that great.




    It's Microsoft Remote Desktop. It happens when I switch from my desktop to the remote desktop, meaning it happens when the display changes...
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    HeavyHemi
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    Re: RMA replacement card has same problem as the one I sent in. 2018/01/13 20:53:11 (permalink)
    fleck
    Sajin
    Pretty sure the graphics card has nothing to do with your system crashing when you're using the remote desktop software. Sounds like the remote desktop software you're using isn't that great.




    It's Microsoft Remote Desktop. It happens when I switch from my desktop to the remote desktop, meaning it happens when the display changes...


    Have you tried  changing the global power setting in the Nvidia control panel from Optimal to Adaptive?

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