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Helpful ReplyRMA randomly disappeared from Open RMA page

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wmangram
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2018/09/17 17:42:09 (permalink)
As the title says, I shipped my EVGA GTX 970 SSC as it had been approved for the RMA process and it was received today. Just a few minutes ago I got an update that I would be receiving a shipment from UPS with the same product code as the reference 2 # so I went to check the update on the Open RMA page and it is completely gone with zero updates.
 
Would anyone mind looking into this for me please?
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the_Scarlet_one
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Re: RMA randomly disappeared from Open RMA page 2018/09/17 17:43:36 (permalink) ☄ Helpfulby wmangram 2018/09/17 17:49:26
It would then move to completed rma’s, since the rma would be complete. Look at your products and see if there is an update in the my products page.
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wmangram
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Re: RMA randomly disappeared from Open RMA page 2018/09/17 17:48:59 (permalink)
the_Scarlet_one
It would then move to completed rma’s, since the rma would be complete. Look at your products and see if there is an update in the my products page.

Thank you! I was able to pull up the details of the RMA. Is there any way to tell if the product being shipped to me is a new refurbished GTX 970 or is the same one being shipped back?


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EVGATech_AdamB
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Re: RMA randomly disappeared from Open RMA page 2018/09/17 17:57:04 (permalink)
Hello wmangram! Whenever a RMA has been packaged up and ready to ship then it is automatically removed from your "Open RMA" page. The package is currently awaiting to be picked up by UPS and the tracking number should be updated later tonight. As per our warranty terms, your original card has been replaced with a factory tested and re-certified replacement. It is the same part number but not the same card as was sent to us. Hope this information helps!

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wmangram
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Re: RMA randomly disappeared from Open RMA page 2018/09/17 17:58:23 (permalink)
You're awesome Adam! Thank you guys, I appreciate it!
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