Re: RMA process confusion?!
2018/04/07 02:10:30
(permalink)
Hello,
I see you submitted a RMA request, this will be pending review of the EU team who only operate Monday through Friday, each request is handled in the order they are received. The review can be a multi-step process, first to see if you included enough troubleshooting to determine that your issue requires a replacement or to suggest more troubleshooting if necessary, if a replacement is the likely solution then the RMA team will need to review the request as well and approve it.