Hello.
 
I am new in EVGA family and this summer I bought my 1st ever EVGA product. Many time before I heared that EVGA has one of the best or the best RMA service and organisation.
 
Unfortunately or fortunately, my card GTX 1080 Gaming FTX ACX 3.0 died after 88 days. So I took RMA procedure which, until now, is OK. Cannot complain about anything. Tech personnel were answering my tickets quite fast and giving me exact info about anything I asked.
 
But, something I would like to pin point, if you agree.
 
03 Oct - Card broke down, tech support contacted
03 Oct - Ticket for RMA received (same day)
04 Oct - RMA requested
07 Oct - RMA approved (3 days pending for RMA acceptance and it was on Saturday)
10 Oct - GLS pick up the card (could not order GLS before Tuesday since I get RMA info on Saturday)
13 Oct - GLS notified me that card is delivered to EVGA RMA center at 9:46 morning (Friday)
16 Oct - tech support tells me that RMA center received card on Monday 16 Oct and will ship another card in 3 to 5 days
18 Oct - today 15:00, RMA status is: Next Step: Preparing to Ship Product / Shipping Status:  Pending (2 days and counting is preparing for shipping)
 
I am not in need of quick return nor I will miss something important in my life without graphic card. I could wait it for next month or so, but someone could find this matter pretty much time consuming and rant all over it. My opinion is that to many time went on "pendings", first to approve RMA, and than preparing for shipping after test of product.
 
Please do not take me as someone who is not happy with service. I really have nothing against you or RMA personnel, just try to pinpoint area that can be maybe less time consuming.
 
For example, my Seasonic gold cert PSU died. RMA case was approved in 15 minutes via their RMA web service. PSU was received on thursday 14:00 in Germany, and next day at 10:00 morning it was tested, proclaimed dead and I received new tracking number. Same day it was sent and Tuesday I received replacement PSU. 
 
So, no hard feelings, no hurry, take your time in my case, I am not angry nor will I write on forums and internets anything bad about EVGA. Just please consider my point of view.
 
Best regards from Croatia.

Classic case of why EU customers feel like a second class customer.
 

I have forwarded this to EVGA

dvd777
Thanks @rjohnson11. I hope they will accept it as a good advice, not as a negative review ;)

Good advice, and they listen to the customer.      

Final update:
 
Yesterday I received replacement GPU, so a quick sum-up of this RMA procedure if you don't mind:
 
Timeline:
03 Oct - card broke down / TechSupport contacted / RMA ticket received
04 Oct - RMA requested
07 Oct - RMA granted [noted that EU RMA approval system is up to 5 days, not 1-2 days as US] / ordered GLS service for pickup
10 Oct - card pickup by GLS
13 Oct - card arrived in Germany [noted by GLS that card is picked up by EVGA @ 9:46 in the morning on Friday]
16 Oct - card is received by EVGA RMA team [noted that replacement will be sent out in next 3-5 business days]
20 Oct - internal inventory extend shipping [received apologies and noted it will be dealt with high priority]
23 Oct - replacement card is sent via UPS [received UPS tracking number / estimated delivery on 27 Oct]
26 Oct - replacement card arrived (1 day before planned delivery date) / card installed and tested - all OK
 
What's hot:
+ EVGA TechSupport [many thanks especially to Mrs. Prasanna Goli]
+ GLS and UPS shipping service [tracking and speed; 3 business days, delivery in same week; GLS from Croatia to Germany and UPS from Germany to Croatia]
+ replacement card packing [not a bulk card; nice box and well protected]
+ replacement card same as the original, nice and clean [refurbished but that is not something that minds me, I am not buying hardware for the next owner, so...]
 
What's somewhat warmish:
/ EU RMA approval pending time [not a problem to wait a couple of days, but EVGA must than have a statement on website: 1-2 business days for US customers and 3-5 business days for EU customers; otherwise someone can really get pissed and rant bad stuff all over the internet]
/ EU RMA stock inventory without prior notice [again, not a problem to wait couple of days more, but I think that if this occurs, stock depletion or inventory, customer should be noted in advance]
 
What's cold:
- weather in my town... oh, nothing to do with EVGA :)
 
 
Bottom line:
Overall, it was pretty good and solid EVGA RMA experience (for my 1st ever EVGA product :) ). As I work as engineer, my goal is always simplification and constant improvement. Like I said, I will not criticize EVGA because it is easiest to say bad things about something. EVGA is US-based company and it is understandable that manpower in US and EU (or other regions) are not the same, so my advice is to change notes about how much time is needed to do something, according regions where you have RMA centers. 
 
On my evaluation list, here is 9/10.
 
Thank you and I hope I would not need RMA again soon (not because I didn't like it, it's because Wolfenstein II is comin' :D ).
 
Best regards from Croatia.
 
P.S. - can moderators please forward this "rant" to EVGA ;) ? Thanks