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PaulOO312
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2020/06/01 07:59:52 (permalink)
Hello, i sent my card to rma service in germany, it has been 4 business days and still status is "preparing to ship product" Is it normal or i should be worried already?
RMA NUMBER: 5411200519802611
post edited by PaulOO312 - 2020/06/01 09:52:50
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    Cool GTX
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    Re: RMA 2020/06/01 09:16:19 (permalink)
    PaulOO312
    Hello, i sent my card to rma service in germany, it has been 4 business days and still status is "preparing to ship product" Is it normal or i should be worried already?



    Sorry for the delay ... had to release your post from the filter
     
     
    Business days does not count weekends or holidays ... think of it as full days in EVGA's hands ... so, even the day it arrives is Not day 1
     
     

    RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
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    Thank You for Your Support


    #2
    PaulOO312
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    Re: RMA 2020/06/01 09:36:12 (permalink)
    My gpu arrived on 05/26(tuesday) so i am not counting that day and when i am counting today, it has already been 4 business days.:(

    RMA NUMBER: 5411200519802611
    post edited by PaulOO312 - 2020/06/01 09:52:59
    #3
    Cool GTX
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    Re: RMA 2020/06/01 11:06:43 (permalink)
    The EVGA main office in CA, USA (west coast) can try & see what is going on in Germany ... but there is a 8 Hour time difference
     
    I'd just email the EU support group directly

    RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
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    #4
    PaulOO312
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    Re: RMA 2020/06/01 11:14:23 (permalink)
    I already did that, but no response from them. Do you have any idea if USA office has the possibility to check current rma status right now, if EU office is closed for today ?
    #5
    random_matt
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    Re: RMA 2020/06/01 19:12:11 (permalink)
    PaulOO312
    I already did that, but no response from them. Do you have any idea if USA office has the possibility to check current rma status right now, if EU office is closed for today ?

    Email them and find out.

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    #6
    PaulOO312
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    Re: RMA 2020/06/02 03:48:59 (permalink)
    Still no answer from evga support :)
    #7
    dman_15
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    Re: RMA 2020/06/02 08:59:16 (permalink)
    They will just claim they are doing a 'stock check' which is causing RMA delays. This is the same excuse they gave at the beginning of May when it was taking them an age to issue an RMA number in the first place. It must be a pretty big stock check to have taken 3 weeks !?!
     
    I'm in exactly the same position, my card was delivered on 26/5 to EVGA Germany. RMA #5411200519944995.
     
    I was told on 28/5 it would ship on 29/5. Didn't happen. I contacted EU again today and was told it would either ship tomorrow 3/6 or the day after and if I haven't had a notification to call back again. 
     
    Very strange way of doing business......... Why say you return cards in 1-3 business days when you don't? And why make excuses like stock taking? If you search the board it seems to be a pretty common excuse given.
     
    #8
    Cool GTX
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    Re: RMA 2020/06/02 09:33:50 (permalink)
    dman_15
    They will just claim they are doing a 'stock check' which is causing RMA delays. This is the same excuse they gave at the beginning of May when it was taking them an age to issue an RMA number in the first place. It must be a pretty big stock check to have taken 3 weeks !?!
     
    I'm in exactly the same position, my card was delivered on 26/5 to EVGA Germany. RMA #5411200519944995.
     
    I was told on 28/5 it would ship on 29/5. Didn't happen. I contacted EU again today and was told it would either ship tomorrow 3/6 or the day after and if I haven't had a notification to call back again. 
     
    Very strange way of doing business......... Why say you return cards in 1-3 business days when you don't? And why make excuses like stock taking? If you search the board it seems to be a pretty common excuse given.
     




    sorry for the delay ... your post was stuck in the filter

    RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
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    Thank You for Your Support


    #9
    EVGATech_AdamB
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    Re: RMA 2020/06/02 11:03:40 (permalink)
    Hello PaulOO312! Sorry to hear about your RMA and I will be working with our EU team to find out more information about this. Once the package ships you should receive an e-mail with a tracking number so you can follow the package.

    Like our service? Please provide feedback for us at the link HERE
    #10
    PaulOO312
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    Re: RMA 2020/06/02 11:24:44 (permalink)
    Thank you for your answer:) I hope everything is alright with my card and the replacement will be shipped soon:)
    post edited by PaulOO312 - 2020/06/02 11:26:21
    #11
    EVGATech_MarkusK
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    Re: RMA 2020/06/03 05:10:24 (permalink)
    Hi,
     
    sorry for the short delay, but in EU we do have currently inventory count, which means we are delayed on shipping - we will speed up as fast as possible, beginning by tomorrow.
     
    Thanks for your understanding.
     
    Markus
    #12
    dman_15
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    Re: RMA 2020/06/04 00:29:52 (permalink)
    PaulOO312
    Thank you for your answer:) I hope everything is alright with my card and the replacement will be shipped soon:)



    What model card was yours? Mine was a 1080ti SC2 - 11G-P4-6593-KR
    #13
    PaulOO312
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    Re: RMA 2020/06/04 00:34:40 (permalink)
    Same, sc2 11G-P4-6593-KR. Kind of hope to get 2080 back😄
    #14
    dman_15
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    Re: RMA 2020/06/04 00:59:28 (permalink)
    I'm pretty sure they don't have any stock of our model which is why we are both having a delay,, I have been without a working card for a month
     
    @evgatech_markusk can we have a proper reply today of what is going on at the EU rma center, you have had both our cards for 8 working days.
    post edited by dman_15 - 2020/06/04 01:28:14
    #15
    PaulOO312
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    Re: RMA 2020/06/04 06:44:07 (permalink)
    So yeah, still ignore from evga support, nice.
    #16
    dman_15
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    Re: RMA 2020/06/04 07:31:38 (permalink)
    PaulOO312
    So yeah, still ignore from evga support, nice.


    Well my card wasn't shipped today either. No surprises there.

    I spent 30mins on hold again to EVGA to be told it will now be shipped tomorrow. I have zero faith that it will be, I have been lied to many times already.
    #17
    PaulOO312
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    Re: RMA 2020/06/04 07:53:14 (permalink)
    I think mine will be shipped only next week:/
    #18
    dman_15
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    Re: RMA 2020/06/05 04:52:31 (permalink)
    EVGATech_MarkusK
    Hi,
     
    sorry for the short delay, but in EU we do have currently inventory count, which means we are delayed on shipping - we will speed up as fast as possible, beginning by tomorrow.
     
    Thanks for your understanding.
     
    Markus




     
    Still no notification of shipping for me today. At what point does somebody from EVGA step in here and make things right? 1-3 days guys, not 1-3 weeks!
     
    post edited by dman_15 - 2020/06/05 04:55:24
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    PaulOO312
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    Re: RMA 2020/06/05 06:31:44 (permalink)
    Same here, nothing
    #20
    PaulOO312
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    Re: RMA 2020/06/05 08:50:32 (permalink)
    Eh, another day, another lie from EVGA that they will send replacement within 2 business days:)

    EDIT: I was wrong and in fact the card was shipped:)
    post edited by PaulOO312 - 2020/06/05 16:34:54
    #21
    EVGATech_JustinT
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    Re: RMA 2020/06/05 14:08:46 (permalink)
    Hello PaulOO312,
     
    I see that your RMA has shipped and I will email you the tracking number information.

    Like our service? Please provide feedback for us at the link HERE
    #22
    dman_15
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    Re: RMA 2020/06/05 14:25:58 (permalink)
    I got an email not long ago from EVGA with my tracking number too.

    Got there in the end, a bit frustrating having to chase up constantly with the RMA team. I think if EVGA just come out and say it takes 1-2 weeks it would be fine instead of claiming 72 hours turnaround
    #23
    PaulOO312
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    Re: RMA 2020/06/05 15:59:27 (permalink)
    Thank you for info Justin:) Now i just hope the replacment card will be working fine:)
    #24
    dman_15
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    Re: RMA 2020/06/06 00:16:48 (permalink)
    fingers crossed 
    #25
    oakley999
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    Re: RMA 2020/06/07 04:55:01 (permalink)
    Still waiting for a reply from the customer service rep Joe Darwin via email as I received a faulty card from the EU RMA department which has the same clicking (left) fan issue on my SC 1070 as it did before it was even sent in. I'm not going to pay 15 euro shipping to get the same untested, refurbed card again which will probably take 2 weeks to come, which I originally paid the brand new price for?
    #26
    PaulOO312
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    Re: RMA 2020/06/07 05:10:04 (permalink)
    oakley999
    Still waiting for a reply from the customer service rep Joe Darwin via email as I received a faulty card from the EU RMA department which has the same clicking (left) fan issue on my SC 1070 as it did before it was even sent in. I'm not going to pay 15 euro shipping to get the same untested, refurbed card again which will probably take 2 weeks to come, which I originally paid the brand new price for?


    Sometimes EVGA pays for shipping for both sides, maybe you will get lucky?:)
    #27
    dvd777
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    Re: RMA 2020/06/08 06:08:08 (permalink)
    PaulOO312
    Sometimes EVGA pays for shipping for both sides, maybe you will get lucky?:)



    So, which card did you get in return?
    #28
    PaulOO312
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    Re: RMA 2020/06/08 08:28:44 (permalink)
    Same sc2 model, i just hope not a faulty one:) EVGA rma center sometimes likes to send poorly tested cards:)
    #29
    dman_15
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    Re: RMA 2020/06/10 23:14:01 (permalink)
    My replacement arrived yesterday, same model as I sent in.

    Done some limited testing but so far seems good.

    I have registered the card but remaining warranty doesn't show on my account. It says I am eligible to purchase an extended warranty or take part in the step up, but I don't think that would be correct?
    #30
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