PaulOO312Hello, i sent my card to rma service in germany, it has been 4 business days and still status is "preparing to ship product" Is it normal or i should be worried already?
PaulOO312I already did that, but no response from them. Do you have any idea if USA office has the possibility to check current rma status right now, if EU office is closed for today ?
dman_15They will just claim they are doing a 'stock check' which is causing RMA delays. This is the same excuse they gave at the beginning of May when it was taking them an age to issue an RMA number in the first place. It must be a pretty big stock check to have taken 3 weeks !?! I'm in exactly the same position, my card was delivered on 26/5 to EVGA Germany. RMA #5411200519944995. I was told on 28/5 it would ship on 29/5. Didn't happen. I contacted EU again today and was told it would either ship tomorrow 3/6 or the day after and if I haven't had a notification to call back again. Very strange way of doing business......... Why say you return cards in 1-3 business days when you don't? And why make excuses like stock taking? If you search the board it seems to be a pretty common excuse given.
PaulOO312Thank you for your answer:) I hope everything is alright with my card and the replacement will be shipped soon:)
PaulOO312So yeah, still ignore from evga support, nice.
EVGATech_MarkusKHi, sorry for the short delay, but in EU we do have currently inventory count, which means we are delayed on shipping - we will speed up as fast as possible, beginning by tomorrow. Thanks for your understanding. Markus
oakley999Still waiting for a reply from the customer service rep Joe Darwin via email as I received a faulty card from the EU RMA department which has the same clicking (left) fan issue on my SC 1070 as it did before it was even sent in. I'm not going to pay 15 euro shipping to get the same untested, refurbed card again which will probably take 2 weeks to come, which I originally paid the brand new price for?
PaulOO312Sometimes EVGA pays for shipping for both sides, maybe you will get lucky?:)