HI. I started the RMA process for a dead GTX 1080.
 
I purchased the card from Amazon.com (USA) but I live in LATAM region (Colombia, to be more specific).  Now I am supossed to wait until a regional representative answers and provide the shipping address for RMA.
 
I would like to estimate my shipping costs for warranty replacement. Shipping things to the USA is quite expensive from here (around 100+ USD) so it might be a good idea to know if it is worth it to invest in RMA or just put those 100 USD into another card/brand/model.  Or maybe they have a local (Colombian) service center?
 
Any help would be appreciated.
 
 
Thanks

Understood. I am past the 1-year period but product is still under standard warranty.
 
Invoice was already uploaded

Images uploaded.
 

 
RMA ID: 828015

UPDATE:
 
EVGA is in possession of the item.
 
 

Hello,
 
From here a tracking number will be sent to you after your package clears customs, it may take a few days but all you need to do from here is stand by. 

Our Miami offices handles shipping and RMA's with the Latam region, go ahead and respond to that email to continue with your RMA .

HI.
 
GPU left the USA about a week ago. Card still seems to be in Brazil. I'm into my third week since RMA and still nothing.  I also sent an email to soporte@evga.com but no response either.
 
Now I am getting worried.

Hi.
 
Looking at the tracking info provided, I can see there are no updates since a few days ago, and GPU has been in transit for more than 10 days now:

 
So I got the number of the local office representative for Skynet here in Bogotá (MSL Cargo). I called there and someone in charge told me there was actually some movement on October 19. Apparently, the card was sent back to origin (Miami) to be reshipped back to Bogota. Which confirms what I mentioned above: for some reason the card was sent to Brazil instead of Colombia.
 
Now I'm getting into a full month without a GPU. Not cool!
 

EVGATech_AlbertoF
Hello Yllanos,
 
I'm looking into your case, I have contacted our Miami team for an investigation and we will contact you once we have an update.

 
Thanks man

UPDATE:
 
Still no official response: but GPU seems to be bouncing around Sao Paulo and Miami :

 
 
 

EVGATech_AlbertoF
Hello,
I sent you an update via email, our investigation showed this miss-shipment as a carrier error.

 
Yet here I am, a full month later and still no GPU. Another weekend arrived and nothing is solved, no GPU.
 
 

I'm very sorry this is happening. At the moment I am waiting for a reply back from our support team in Miami to see how we will resolve this issue. I will personally email you as soon as I get a reply.

yllanos
Hello.
 
Well, it might seem strange, but after FIVE YEARS (believe it or not) I still have an update about this lol.
 
Let me start by mentioning this: after all the trouble back then, EVGA delivered. They eventually sent me a second card which I used until April 2023.
 
But then last week an EVGA representative got in contact with me about some RMA. I mentioned I don't have an RMA in progress, and ignored the first email. But the representative reached out again and explained that my original RMA (GTX 1080) remained stored for five years and after all this time they are going to ship it to me anyway!
 

Better late than never I guess