Breakthecycle2
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WTH is this? The GPU smoked and sparked and is only one month old. If there is any damage on the PCB, it certainty didn't come from me. I read some other complaints about this. What can be done? There is zero chance of me just "going away" and be out $650. No chance.
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XrayMan
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Re: RMA denied because of "damage" to PCB
2018/03/05 18:30:23
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Are you the original owner? What was the reason for denial?
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/05 18:33:42
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I am the original owner. Bought about the first week of January this year from Newegg.
"This RMA is being denied due to damage on the PCB". Its complete BS. This card has been nothing but a headache. Two weeks after I bought it and before I had any idea what RMA was, one of the liquid cooling hoses split open. Luckily I was gaming and caught it within a minute. I went and spent $100 something for a new cooler. A month later, it started pouring smoke and sparking.
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XrayMan
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Re: RMA denied because of "damage" to PCB
2018/03/05 19:05:57
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I'm trying to get someone to help you. Wait for someone. Hope everything works out.
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/05 19:16:27
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XrayMan
I'm trying to get someone to help you. Wait for someone. Hope everything works out.
I will. Thank you.
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MSim
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Re: RMA denied because of "damage" to PCB
2018/03/05 19:17:02
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I would request to speak to evga management about your issue. If they continue to deny your warranty claim,. Did you buy the card using a credit card with buyer protection plan on it.
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/05 19:18:36
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MSim
I would request to speak to evga management about your issue. If they continue to deny your warranty claim,. Did you buy the card using a credit card with buyer protection plan on it.
Actually, I think I did. For right now, I will wait to hear back from the forum mod.
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Tech_RayH
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Re: RMA denied because of "damage" to PCB
2018/03/05 20:23:53
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Hello. Sorry to hear about the issues you have been having with this RMA. I will follow up with our warehouse team and then I will reach out to you directly. You should receive an email from me within one business day.
...an untrammeled flow of words in an open forum. - Adlai E. Stevenson
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/05 20:49:49
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EVGATech_RayH
Hello. Sorry to hear about the issues you have been having with this RMA. I will follow up with our warehouse team and then I will reach out to you directly. You should receive an email from me within one business day.
Ok thank you. I'm not trying to be a jerk here, but I'm not willing to accept anything less then a replacement, considering it's less than then two months old.
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XrayMan
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Re: RMA denied because of "damage" to PCB
2018/03/05 21:30:10
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Breakthecycle2
EVGATech_RayH
Hello. Sorry to hear about the issues you have been having with this RMA. I will follow up with our warehouse team and then I will reach out to you directly. You should receive an email from me within one business day.
Ok thank you. I'm not trying to be a jerk here, but I'm not willing to accept anything less then a replacement, considering it's less than then two months old.
Just an FYI. If something happens within 30 days, and the problem is within warranty rules, then it is replaced with a new one if it's an approved RMA. If it's a day or two over 30 days, they still might do it. I'm hoping for your sake. =)
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/06 16:36:11
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So far this is still not good. They are still denying it. I'm not going away though. I have three gaming rigs, with two RVGA cards per PC and three EVGA PSU's. I came from MSI rigs. With all these crypto miners, I paid a premium for each piece. This is not a fair way to be treated. At all.
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/07 08:31:03
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Anyone have the corporate email address?
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Sajin
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Re: RMA denied because of "damage" to PCB
2018/03/07 12:59:11
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Mind posting pictures of the damaged areas on the pcb? If you need further assistance I would recommend e-mailing chrisb@evga.com
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/07 13:05:21
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They did not send me pics.
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Tech_RayH
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Re: RMA denied because of "damage" to PCB
2018/03/07 13:35:57
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I apologize that you did not receive the photos of the product, I will reach out to you directly about that.
...an untrammeled flow of words in an open forum. - Adlai E. Stevenson
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/07 13:42:07
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EVGATech_RayH
I apologize that you did not receive the photos of the product, I will reach out to you directly about that.
Regardless, the pictures aren't going to matter. I shipped that in the EVGA box, bubble wrapped, inside another box. There is zero chance that it got damaged in shipping and I have pics of it before I shipped and I don't see any damage. So logical deduction, whomever opened the package is probably responsible. Secondly, I sent you a long email yesterday, which I still have no response too.
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MSim
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Re: RMA denied because of "damage" to PCB
2018/03/07 13:51:39
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Breakthecycle2
EVGATech_RayH
I apologize that you did not receive the photos of the product, I will reach out to you directly about that.
Regardless, the pictures aren't going to matter. I shipped that in the EVGA box, bubble wrapped, inside another box. There is zero chance that it got damaged in shipping and I have pics of it before I shipped and I don't see any damage. So logical deduction, whomever opened the package is probably responsible. Secondly, I sent you a long email yesterday, which I still have no response too.
Request to speak to evga management about this issue, not a basic tech or a RMA manager.
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the_Scarlet_one
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Re: RMA denied because of "damage" to PCB
2018/03/07 14:51:31
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Sajin
Mind posting pictures of the damaged areas on the pcb?
If you need further assistance I would recommend e-mailing chrisb@evga.com
This would be my suggestion as well...:-). I hope this gets sorted ASAP. Seeing a lot of very strange RMA denial.
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Fritz78
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Re: RMA denied because of "damage" to PCB
2018/03/08 15:48:40
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So this is interesting. This very same thing is happening to me currently. Difference here is I have pictures to prove there was no damage when sent to them. I had UPS package it and ship it. I was less than 20 feet away from the Clerks at UPS store while they packaged it up. I am awaiting their response as I too will not go away! This is not right.
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MSim
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Re: RMA denied because of "damage" to PCB
2018/03/08 16:23:40
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Fritz78
So this is interesting. This very same thing is happening to me currently. Difference here is I have pictures to prove there was no damage when sent to them. I had UPS package it and ship it. I was less than 20 feet away from the Clerks at UPS store while they packaged it up. I am awaiting their response as I too will not go away! This is not right.
Something weird going on for sure.
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wizsteve
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Re: RMA denied because of "damage" to PCB
2018/03/09 04:09:01
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Breakthecycle2
MSim
I would request to speak to evga management about your issue. If they continue to deny your warranty claim,. Did you buy the card using a credit card with buyer protection plan on it.
Actually, I think I did. For right now, I will wait to hear back from the forum mod.
This may be your only option depending on your payment your time may be running to do this even. Hearing about the hose leaking scares the blank out of me your lucky it didn't take out your computer .
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the_Scarlet_one
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Re: RMA denied because of "damage" to PCB
2018/03/09 04:26:22
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wizsteve
This may be your only option depending on your payment your time may be running to do this even.
Hearing about the hose leaking scares the blank out of me your lucky it didn't take out your computer .
I think in your quest for 100 posts, you confused two different threads....I am a dummy and missed a key phrase that you were referring to. My apology.
post edited by the_Scarlet_one - 2018/03/09 05:27:24
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transdogmifier
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Re: RMA denied because of "damage" to PCB
2018/03/09 05:00:51
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the_Scarlet_one
wizsteve
This may be your only option depending on your payment your time may be running to do this even.
Hearing about the hose leaking scares the blank out of me your lucky it didn't take out your computer .
I think in your quest for 100 posts, you confused two different threads....
I don't think he did...just wasn't obvious..in one of the threads above ..this is written. ""This RMA is being denied due to damage on the PCB". Its complete BS. This card has been nothing but a headache. Two weeks after I bought it and before I had any idea what RMA was, one of the liquid cooling hoses split open. Luckily I was gaming and caught it within a minute. I went and spent $100 something for a new cooler. A month later, it started pouring smoke and sparking."
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the_Scarlet_one
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Re: RMA denied because of "damage" to PCB
2018/03/09 05:08:40
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Oh, I completely missed the hose splitting open, lol. I really need to read much slower.
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transdogmifier
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Re: RMA denied because of "damage" to PCB
2018/03/09 05:18:33
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the_Scarlet_one
Oh, I completely missed the hose splitting open, lol. I really need to read much slower.
I'm disappointed in eVGA if the hose split open and they're denying the RMA on PCB damage. Of course there may be damage...if the liquid inside is conductive... If the hose split open during normal use and the user did nothing? Sounds like a manufacturing defect to me
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the_Scarlet_one
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Re: RMA denied because of "damage" to PCB
2018/03/09 05:23:03
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Like I said, I missed the hose splitting. That brings up a whole new series of questions. What part number is the GPU? If it was a hybrid, and RMA should have been completed the moment a hose split. That makes me think it wasn’t a GPU issue. Who really goes out and buys a new cooler as soon as their GPU cooler breaks? No one. If a CPU cooler was the culprit and It leaked on the GPU, then water damage would NOT be covered. That would be damage caused by something EVGA can not control and the RMA would need to go through the CPU cooler company, whomever that was. I feel like there is more questions that need to be asked, so I am hoping answers come out.
post edited by the_Scarlet_one - 2018/03/09 05:26:08
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transdogmifier
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Re: RMA denied because of "damage" to PCB
2018/03/09 05:28:02
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the_Scarlet_one
Like I said, I missed the hose splitting. That brings up a whole new series of questions.
What part number is the GPU? If it was a hybrid, and RMA should have been completed the moment a hose split. That makes me think it wasn’t a GPU issue. Who really goes out and buys a new cooler as soon as their GPU cooler breaks? No one.
If a CPU cooler was the culprit and It leaked on the GPU, then water damage would NOT be covered. That would be damage caused by something EVGA can not control and the RMA would need to go through the CPU cooler company, whomever that was.
I feel like there is more questions that need to be asked, so I am hoping answers come out.
I most certainly agree..
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MSim
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Re: RMA denied because of "damage" to PCB
2018/03/09 08:30:03
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the_Scarlet_one
Like I said, I missed the hose splitting. That brings up a whole new series of questions.
What part number is the GPU? If it was a hybrid, and RMA should have been completed the moment a hose split. That makes me think it wasn’t a GPU issue. Who really goes out and buys a new cooler as soon as their GPU cooler breaks? No one.
If a CPU cooler was the culprit and It leaked on the GPU, then water damage would NOT be covered. That would be damage caused by something EVGA can not control and the RMA would need to go through the CPU cooler company, whomever that was.
I feel like there is more questions that need to be asked, so I am hoping answers come out.
I could see someone buying a new cooler for a GPU, if they needed the system back up ASAP. It's always a risk for liquid coolers leaking, if not companies wouldn't bother putting it in the warranty T&C. If a company flat out denies all warranty claims of faulty liquid coolers, that is when you take to social media and hardware forums to let fellow consumers know that company warranty is worthless.
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the_Scarlet_one
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Re: RMA denied because of "damage" to PCB
2018/03/09 08:56:01
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MSim
I could see someone buying a new cooler for a GPU, if they needed the system back up ASAP. It's always a risk for liquid coolers leaking, if not companies wouldn't bother putting it in the warranty T&C.
If a company flat out denies all warranty claims of faulty liquid coolers, that is when you take to social media and hardware forums to let fellow consumers know that company warranty is worthless.
We shall see. Crying wolf does no good. If it was a hybrid card, and the line leaked, I doubt evga wouldn’t deny the RMA for their own product fault. Think about that. Until the OP answers, speculation will do nothing.
post edited by the_Scarlet_one - 2018/03/09 08:59:29
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the_Scarlet_one
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Re: RMA denied because of "damage" to PCB
2018/03/09 11:28:53
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I messaged the op in PM, and he did say it was a 1080 Hybrid, so EVGA should be looking at this very close... it’s disheartening to see EVGA going down this path.
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