Mezaja
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Hey guys, I would like to know what has happened with my RMA, in my profile says that the RMA is Completed, but it's now five days since that happened and I do not have a tracking number yet, can you guys help me with that? RMA number: ************
Thanks!
post edited by EVGATech_JeffP - 2019/04/13 22:21:51
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transdogmifier
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Re: RMA completed.
2019/04/11 05:53:34
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Hmm...I'm not sure you should list your RMA number except in private (could be silly for me to think this way)...
Hoping someone from eVGA sees this soon...(they're Pacific time, so it'll be a while yet)
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Cool GTX
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Re: RMA completed.
2019/04/11 06:07:06
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What is listed Under "Member" then "My Products"
They will email the address under your registration --> did you check your Spam filter ?
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Mezaja
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Re: RMA completed.
2019/04/11 06:12:23
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I already check my spam stuff and there is nothing about the RMA. Check the attachment.
post edited by Mezaja - 2019/04/11 06:15:08
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BennyM
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Re: RMA completed.
2019/04/11 06:22:04
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Hello, I do see that the RMA has been processed and we have shipped the replacement. If you would like further details you can reach out via email to soporte@evga.com.
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Mezaja
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Re: RMA completed.
2019/04/11 06:24:14
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I already emailed to that address but I did not receive any information.
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BennyM
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Re: RMA completed.
2019/04/11 06:31:05
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☼ Best Answerby Mezaja 2019/04/11 06:50:16
I do see your email and the response. It does appear that they stated our team will send you an email once the product has made it through customs as we have shipped out the replacement as of April 4th.
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Cool GTX
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Re: RMA completed.
2019/04/11 06:39:25
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☄ Helpfulby Mezaja 2019/04/11 06:50:18
EVGATech_BennyM
I do see your email and the response. It does appear that they stated our team will send you an email once the product has made it through customs as we have shipped out the replacement as of April 4th.
CUSTOMS PROCESSING TIMES for RMAs
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Mezaja
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Re: RMA completed.
2019/04/11 06:48:24
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I did not know that the customs process runs for shipments inside the united stated as well. Thank you very much.
post edited by Mezaja - 2019/04/11 06:56:30
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Cool GTX
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Re: RMA completed.
2019/04/11 07:36:00
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Mezaja
I did not know that the customs process runs for shipments inside the united stated as well.
Thank you very much.
Might have been a mistake - sorry for the confusion The EVGA Rep made reference to Customs.... (& can see things I can't) I thought you would want to know how long Customs takes ... that is why I posted the FAQ as A Volunteer Moderator, I have no idea where a Member is located ---> Unless the Member chooses to publish it in their Profile
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Mezaja
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Re: RMA completed.
2019/04/11 07:42:36
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So, they are talking about the customs process and my replacement won't be shipped outside of the united states. I got confused now...
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Hoggle
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Re: RMA completed.
2019/04/11 08:34:07
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I am not sure the location the RMA was shipped from but at least you know it shipped out the 4th.
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Mezaja
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Re: RMA completed.
2019/04/11 08:51:07
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Here says "shipping to Miami" what is correct bc that is the address that I have in my profile for shipping.
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Mezaja
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Re: RMA completed.
2019/04/11 11:10:15
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Great!
Thank you very much!
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Mezaja
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Re: RMA completed.
2019/04/12 07:31:45
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Does EVGA send like replacement new products?
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EVGATech_DanielM
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Re: RMA completed.
2019/04/12 12:00:58
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Depending on the model and if the unit failed outside of 30 days, it will be a recertified item. This does not indicate the card was repaired and may have been a card that came to us in a step up or refund.
Let us know if you need anything else.
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