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RMA - Sending my old PSU back to EVGA

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talkischeap
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2017/05/15 16:43:11 (permalink)
I'm in the midst of a cross-ship RMA for my EVGA 1300w G2.
 
When i spoke to the tech that approved my RMA he stated that I'm not supposed to ship anything but the power supply(no cables/paperwork ect... because I wouldn't get anything but the replacement power supply.  The paperwork also states this.  When i received my cross-shipped RMA replacement I got a brand new 1300w G2 sealed fully packaged with everything.  I need to confirm what i need to send back to get my refund.
 
Thx.

Mother Board: EVGA Z97 FTW
CPU: i7 4790k 4.8ghz - EVGA CLC 280mm Closed loop
GPU: EVGA 1080 Ti Founders Edition Hybrid
RAM: Kingston HyperX Savage 16GB 2400MHz DDR3
PSU: EVGA SuperNOVA 1300 G2
SSD: Samsung EVO 500gb X2 / Crucial M4 128gb (OS) / PNY 480gb.  HDD: WD Black 2TB
Soundcard: Soundblaster Z / Beyerdynamics DT990 Pro 250ohm
Case: Phanteks Eclipse P400s Tempered Glass
Displays: Acer x34 Predator w/Gsync Dell 27" WQHD 1440p Ultrasharp / Vizio M series 70" 4k TV

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    JosephL
    EVGA Alumni
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    Re: RMA - Sending my old PSU back to EVGA 2017/05/15 17:24:20 (permalink)
    Thank you for reaching out to us in the Forums! Because a brand new unit was sent to you then we do ask that you send us back all accessories from your original PSU.
     
    I do apologize if there was any confusion created from our end. I hope this clears up your question. If you have additional questions please let us know.
     
    Edit: Grammatical correction.
    post edited by EVGATech_JosephL - 2017/05/15 17:53:46

    If you have a moment, please rate my service. We appreciate the feedback!
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