Juanp988
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Hi, I opened a rma case due to the failure of f my GTX970, after some days on process without receiving any information I contacted EVGA support on September 15th, they told me that my replacement GPU was sent on September 12th and that there is no tracking information until it arrive to my country and that they will contact me then. As today I haven't been contacted nor I can track the GPU and the RMA process have been closed. The rma number is (RMA number deleted), How can I be sure that my GPU replacement have been sent if I can't track the package or the process? (title updated Cool GTX)
post edited by XrayMan - 2017/11/12 21:55:25
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bcavnaugh
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Re: Haven't received my GPU after RMA process.
2017/09/28 10:17:19
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Welcome to the Forum Juanp988 Check your status here> My Open RMAs
post edited by bcavnaugh - 2017/09/28 10:19:40
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Juanp988
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Re: Haven't received my GPU after RMA process.
2017/09/28 11:44:57
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Hi, I've already check there and this is what I get: "You currently do not have any open RMAs. You can , or if you should have an open RMA and it does not show here you can directly." This is the last information I got from EVGA: RMA ID: 663966RMA Number: 542117917750 RMA Received: Received On: 9/8/2017 Shipped From EVGA: Shipped On: 9/12/2017 - Tracking Number: Shipping Out Option Selected: SkynetPart Number Out: 06G-P4-6264-KRNext Step: RMA Complete
post edited by Juanp988 - 2017/09/28 11:48:32
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bcavnaugh
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Re: Haven't received my GPU after RMA process.
2017/09/28 11:50:42
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Juanp988
Hi, I've already check there and this is what I get:
"You currently do not have any open RMAs. You can , or if you should have an open RMA and it does not show here you can directly."
My Products and check on the Product that you sent in your RMA. Check you Junk Mail folder as well. Contact EVGA as the Forums are not really a Support Forum only a Public Forum. Contact Us Are you in the US?
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Juanp988
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Re: Haven't received my GPU after RMA process.
2017/09/28 11:57:28
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I open this post because I did all those things you mention and there is no information about my GPU. I've contacted EVGA recently and they didn't answer me, so I was hoping that someone in the forums had a similar experience and could give me some advice.
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Juanp988
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Re: Haven't received my GPU after RMA process.
2017/09/28 12:16:06
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No, I live in Colombia and they told me that the Latam EVGA team would be in charge of my case. I have try to contact them recently but haven't got a response yet.
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EVGA_Thomas123 
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Re: Haven't received my GPU after RMA process.
2017/10/01 08:22:10
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Hello Juanp988,
I'm sorry to hear that you're having this issue with your RMA process. It seems like this would be dealt with the Latam Team. I have forwarded this over to one of our Latam Support members, he'll be replying to your ticket submitted via Guest RMA. If you have any further questions or concerns, feel free to contact us through our Customer Support Line 1.714.528.4500. Alternatively, you can also send me a PM here as well.
Regards,
Thomas N.
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rjohnson11
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Re: Haven't received my GPU after RMA process.
2017/10/01 09:57:47
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EVGATech_ThomasN
Hello Juanp988,
I'm sorry to hear that you're having this issue with your RMA process. It seems like this would be dealt with the Latam Team. I have forwarded this over to one of our Latam Support members, he'll be replying to your ticket submitted via Guest RMA. If you have any further questions or concerns, feel free to contact us through our Customer Support Line 1.714.528.4500. Alternatively, you can also send me a PM here as well.
Regards,
Thomas N.
Thanks Thomas
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Juanp988
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Re: Haven't received my GPU after RMA process.
2017/10/03 08:51:38
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Thank you for taking the trouble, I'have already receive the same reply as before. I don't get why EVGA sent the GPU without a tracking number, there is no way to Know if it reach my country or is indeed in customs...
post edited by Juanp988 - 2017/10/03 10:35:36
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feded94
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Re: Haven't received my GPU after RMA process.
2017/10/29 09:21:57
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Hey, im having the same issue, i dont have a tracking number and im a bit worried. How did the shipping of the replacement end for you? Did you get a tracking number?
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Juanp988
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Re: Haven't received my GPU after RMA process.
2017/10/29 09:25:30
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I didn't get the tracking number but the GPU did arrive so, all good, just a matter of patience I guess..
post edited by Juanp988 - 2017/10/29 09:27:55
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Cool GTX
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RMA Received -- Re: Haven't received my GPU after RMA process.
2017/10/29 09:37:30
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 happy days ---RMA finally in your hands I updated the title of your post
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rjohnson11
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RMA Received -- Re: Haven't received my GPU after RMA process.
2017/10/29 09:47:12
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Glad this is resolved. (edit title Cool GTX)
post edited by Cool GTX - 2017/10/30 07:21:13
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XrayMan
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Re: RMA Received -- Re: Haven't received my GPU after RMA process.
2017/11/12 21:54:30
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Awesome.  Also I have deleted the RMA number in your first post. Cannot post RMA numbers in the open forum. Thanks.
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