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RMA Question

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LLOYD1985
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2018/05/14 22:49:08 (permalink)
I sent in my GTX 1080 FTW as it stopped working, my card was received yesterday. I'm wondering whether there's an option available to me that I can pay a bit extra and upgrade the card to a GTX 1080 TI.

3840x2160x60Hz
Windows 10 Pro 64-bit
Intel i7 7700K 
32GB DDR4 3200Hz
Asus Maximus IX Formula
EVGA GTX 1080 FTW
EVGA GTX 1080 FTW
Samsung 960 Pro 500GB M.2 SSD
EVGA 850 G2 PSU
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    rjohnson11
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    Re: RMA Question 2018/05/14 23:02:01 (permalink)
    I'm sorry but there is no such option. If your video card is less than 90 days old and was bought brand new (and registered) you can apply for stepup. 

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    HeavyHemi
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    Re: RMA Question 2018/05/14 23:02:02 (permalink)
    LLOYD1985
    I sent in my GTX 1080 FTW as it stopped working, my card was received yesterday. I'm wondering whether there's an option available to me that I can pay a bit extra and upgrade the card to a GTX 1080 TI.


    No.

    EVGA X99 FTWK / i7 6850K @ 4.5ghz / RTX 3080Ti FTW Ultra / 32GB Corsair LPX 3600mhz / Samsung 850Pro 256GB / Be Quiet BN516 Straight Power 12-1000w 80 Plus Platinum / Window 10 Pro
     
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    Sajin
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    Re: RMA Question 2018/05/15 09:32:52 (permalink)
    Moving thread to warranty questions subsection.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
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    JacobB
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    Re: RMA Question 2018/05/15 11:12:49 (permalink)
    Hello,
     
    Unfortunately, upgrades are not an option through the RMA process. The only upgrade program we have, would be the Step-Up program. You can find more information on the EVGA Step-Up program here: https://www.evga.com/support/stepup/
     
    -Jacob B.
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    dwoodward
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    Re: RMA Question 2018/05/17 05:05:45 (permalink)
    Based on your signature, are you sure you really want to upgrade a card anyway being as you are running 1080 SLI?

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