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RMA Problem

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Arqraiz
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2017/09/14 20:23:04 (permalink)
How long does RMA usually take ? I have not been able to use my PC for quite some time cuz my PSU is stuck in RMA :( It has been received by EVGA on 8/28/2017 and its 9/15/2017 now and still no update. Please help 
#1

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    bcavnaugh
    The Crunchinator
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    Re: RMA Problem 2017/09/14 20:25:16 (permalink)
    Have you contacted EVGA about this and what is the Status shown on your RMA Under My Open RMAs?

    Contact Us

     
    Are you in the USA if not where is your Location?
    post edited by bcavnaugh - 2017/09/14 20:26:59

    Associate Code: 9E88QK5L7811G3H


     
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    Arqraiz
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    Re: RMA Problem 2017/09/14 20:37:16 (permalink)
    bcavnaugh
    Have you contacted EVGA about this and what is the Status shown on your RMA Under My Open RMAs?

    Contact Us

     
    Are you in the USA if not where is your Location?




    RMA STATUS


     
    RMA ID: 662474
    RMA Number: 5510170817390536
    RMA Received: Received On: 8/28/2017
    Shipped From EVGA: Pending 
    signature required: False 
     
     
    Shipping Out Option Selected: Ground
    Part Number Out: 220-G3-1000-X1
    Status:  Pending 
    Next Step: Preparing to Ship Product
     
     
    I have contacted EVGA and got this reply on 9/11/2017 :
     
    Hello,
     
    Thank you for the reply, I went ahead and check the RMA status. It looks it still a process, I apologize for the inconvenience. But once the RMA has been processed, sent out you will get a tracking number via email. Please if you have any further questions, feel free to contact us.
     
    Regards,
    EVGA
     
    #3
    Tech_JoseC
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    Re: RMA Problem 2017/09/14 20:43:35 (permalink)
    Hello, 

    I checked your RMA status and unfortunately I do not see that a product has been shipped yet. Please contact the customer service team of your respective region for further assistance, you can email them at supportTW@evga.com 

    They will get into contact with you as soon as possible and I am sorry for the delay in your RMA. Feel free to PM me if you have any other questions or concerns.
    #4
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