Hi everyone,
I have shipped my RMA parcel (3080 FTW3 Ultra) to Germany from the UK on the 20th of January. The item has successfully crossed the boarder overnight and cleared customs on Friday lunch time (21st of January). Since then, there's been complete silence from UPS. I waited till Monday as I thought weekend might be moving things slowly, unfortunately it is now Wednesday lunch time and tracking almost suggests that UPS knows nothing about the parcel anymore since it has no information. I have been bugging UPS since Monday evening over Twitter support but they haven't been particularly helpful saying I need to wait 3 full working days before investigation can be started (which will be sometime this evening). The package was sent via UPS Express and insured up to £1k, however, even with that in mind we all know the current state of the GPU market. Should the parcel be lost indeed, I guess my question is, would EVGA be at all able to provide a replacement at a cost of collateral (which I would be able to file a claim for myself as a sender), or am I completely out of luck? (This will teach me a lesson to always do advanced RMA...)
Thanks