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RMA CARD QUESTION

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LilReAsoN
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2018/09/27 09:27:24 (permalink)
USPS says delivered to mail room, but my status says pending on my original part sent back, everything ok?
#1

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    LilReAsoN
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    Re: RMA CARD QUESTION 2018/09/27 09:29:36 (permalink)
    I dont care if it takes a while i just want to know if my card got there correctly and everything is alright
    #2
    EVGA_Thomas123
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    Re: RMA CARD QUESTION 2018/09/27 09:29:56 (permalink)
    Hello LilReAsoN, 
     
     
    Our RMA department has just gotten in within the past 30 minutes or so. If it was marked as delivered, it may take 1-3 business days to process before updating on the website. Once a product has been shipped back, you'll receive a confirmation alongside a tracking number. If you have any further questions or concerns, feel free to contact us back here or through our Customer Support Line 1 (888) 881-3842. 
     
     
    Regards,
    Thomas N. 
    #3
    LilReAsoN
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    Re: RMA CARD QUESTION 2018/09/27 09:31:52 (permalink)
    It has been about 2 days. I just want to confirm that you guys got it so i know it is not in mail oblivion
    post edited by LilReAsoN - 2018/09/27 09:33:34
    #4
    EVGA_Thomas123
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    Re: RMA CARD QUESTION 2018/09/27 09:35:24 (permalink)
    Hello LilReAsoN, 
     
     
    I'm sorry to hear that. Due to the amount of packages received throughout the day, to clarify, this may take us 1-3 business days to process and to be able to update and check in packages properly. If you would like, please send me an email to tnguyen@evga.com with the tracking information to confirm, we can forward it over to the correct department as well. 
     
     
    Regards,
    Thomas N. 
    #5
    LilReAsoN
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    Re: RMA CARD QUESTION 2018/09/27 09:43:31 (permalink)
    I sent it. Thank you
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    EVGA_Thomas123
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    Re: RMA CARD QUESTION 2018/09/27 09:52:35 (permalink)
    Hello LilReAsoN, 
     
     
    A follow up has been answered via email. We will now communicate via email to get this resolved in a timely manner. 
     
     
    Regards,
    Thomas N. 
    #7
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