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Hot!Question/advice on should I RMA new DG-86 Case

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geforce10
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2019/09/23 05:49:13 (permalink)
Hello all! Spent several months saving for this new EVGA DG-86 Case and finally ordered one from the EVGA eBay store. After opening it up finally this weekend I noticed that this case is used. It had several layers of dust inside many places and the rear panel has marks on it like it has rubbed the packing foam too hard. I’m a pretty picky person when it comes to hardware and take great care of my PC. That’s why I’m extremely disappointed to see I got a used/returned case sent to me. Unfortunately I bought it 4 months ago, and just now opened it up this weekend due to my wife having a serious illness over the past few months but I did video record the case (with date) before I opened it up to show evga I just now opened it.
My question is this: would many of you just “deal with it” or send it back? It just don’t seem right to spend $220.00 on a new case, only to find out it’s not brand new, but then I will have to deal with sending it back, and waiting. Been a very loyal EVGA fan and have spent many, many thousands of dollars on EVGA hardware. Just looking for some advice I guess. Thank you for your time

EVGA Z-97 Classified, EVGA GTX 1080ti FE, EVGA PowerLink, Core i7 4790K@ 4.7GHz,  EVGA DG-86 Case, EVGA SuperNOVA 850G3 PSU,Corsair H115i PRO Water Cooler,  16GB G.Skill Trident X DDR3 2400MHz, Samsung 1TB SSD, WD Black 1.5TB, WD Black 1TB, Logitech Z5500 5.1 THX, Logitech G910 Keyboard, Logitech G502 Mouse, Acer X34P G-SYNC 3440X1410 Curved Display @ 120Hz, Windows 10 Pro
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    aka_STEVE_b
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    Re: Question/advice on should I RMA new DG-86 Case 2019/09/23 11:15:13 (permalink)
    I'd at least attempt to see if they can make it right.  You have nothing to lose by explaining the matter & asking for a resolution...

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    EVGATech_AdamB
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    Re: Question/advice on should I RMA new DG-86 Case 2019/09/23 13:53:58 (permalink)
    Hello geforce10! Please send us pictures of everything and the serial number of the case to webmaster@evga.com and we would be happy to look further into this for you.

    Like our service? Please provide feedback for us at the link HERE. 
    #3
    geforce10
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    Re: Question/advice on should I RMA new DG-86 Case 2019/09/23 14:31:12 (permalink)
    I sure will!! Will do it when I get home from work. Thank you for the email!! 😁

    EVGA Z-97 Classified, EVGA GTX 1080ti FE, EVGA PowerLink, Core i7 4790K@ 4.7GHz,  EVGA DG-86 Case, EVGA SuperNOVA 850G3 PSU,Corsair H115i PRO Water Cooler,  16GB G.Skill Trident X DDR3 2400MHz, Samsung 1TB SSD, WD Black 1.5TB, WD Black 1TB, Logitech Z5500 5.1 THX, Logitech G910 Keyboard, Logitech G502 Mouse, Acer X34P G-SYNC 3440X1410 Curved Display @ 120Hz, Windows 10 Pro
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    geforce10
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    Re: Question/advice on should I RMA new DG-86 Case 2019/09/28 14:34:32 (permalink)
    Just wanted to give a big shout out to EVGA for once again, and as always providing excellent customer service and amazing products!! Thank you once again for all of your hard work!!

    This thread can now be closed. 😁

    EVGA Z-97 Classified, EVGA GTX 1080ti FE, EVGA PowerLink, Core i7 4790K@ 4.7GHz,  EVGA DG-86 Case, EVGA SuperNOVA 850G3 PSU,Corsair H115i PRO Water Cooler,  16GB G.Skill Trident X DDR3 2400MHz, Samsung 1TB SSD, WD Black 1.5TB, WD Black 1TB, Logitech Z5500 5.1 THX, Logitech G910 Keyboard, Logitech G502 Mouse, Acer X34P G-SYNC 3440X1410 Curved Display @ 120Hz, Windows 10 Pro
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    Hoggle
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    Re: Question/advice on should I RMA new DG-86 Case 2019/09/28 16:11:53 (permalink)
    Glad to hear that it was taken care of and you are happy.

    Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
     
     
    #6
    XrayMan
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    Re: Question/advice on should I RMA new DG-86 Case 2019/10/18 21:38:40 (permalink)
     
       

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    #7
    Yunior89
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    Re: Question/advice on should I RMA new DG-86 Case 2019/11/06 17:25:57 (permalink)
    Yo tengo problema con el osd de mi dg-86 y no encuentro repuesto en ningún lado, alguien que pueda ayudarme a encontrar el sistema de cable y placa osd de ese chasis, lo pago bien
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