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Hot!Question regarding troubleshooting a 980Ti [Solved]

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dynewind
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2020/03/18 16:28:39 (permalink)
Afternoon,
 
I've been experiencing crashes - more accurately, the PC restarts during some portion of some games. Curiously there is no crash log, and so running whois did not yield any result. At this moment, I'm suspecting the PSU/GPU... but how was I able to do folding and crypto mining if the PSU was bad (wouldn't that max out my power draw?)

Games:
  • GTA V - crashes randomly
  • Battle Tech - crashes as trying to load single player
  • Deep Rock Galactic - crashes at the end of a mission sometimes
  • Crashes as I launch Furmark benchmarking
Pending Attempts:
  • Find a new GPU/PSU to swap and test
  • Find a wattmeter to see power draw
Attempts:
  • Cleaned the inside of the desktop, unplug replug and spray with electronic cleaner and duster
  • Moved the power cable from 1/2 to 3/4 on the PSU
  • Removed nearby usb hub from nearest PCIE for more air flow
  • Did the DDU, reinstalled fresh drivers
  • Updated mobo bios firmware 
  • Changed fan preset to more aggressive 
  • Windows and GPU drivers up to date
  • ChkDsk all hard drives
  • No OC, tried to play with it a long time ago but never was aggressive on it
  • Ran memory check on it. No error.
  • Debug mode: 1 crash of 4 games of deep rock galactic after mission ends. Still crash at campaign loading screen on battletech. So it didnt do anything.
  • Event viewer always puts it as ID 41 (The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.)
  • Benchmarked using Superposition. Went well for 1080 medium, but crashed when trying the 4k.

 
 System build: 
  • CPU: Intel i5-6600k 3.5 GHz
  • GPU : EVGA GeForce GTX 980 Ti 6GB SC+ GAMING ACX 2.0+, 06G-P4-4995-KR
  • Mobo : Asus MAXIMUS VIII HERO ATX LGA1151 Motherboard
  • Memory: Corsair Vengeance LPX 8 GB (4)
  • PSU: EVGA 780 W 80+
 
Imgur album for GPU-Z : /a/7iaml3o
 




 
Any suggestion on what to try next? Is it right to suspect the GPU is bad? I purchased it back in 1/16 so definitely out of warranty, should've purchased the extended grr.
post edited by dynewind - 2020/03/29 22:13:34
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    Cool GTX
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    Re: Question regarding troubleshooting a 980Ti 2020/03/18 16:30:05 (permalink)
    post released from Filter

    RTX Project EVGA X99 FTWK-5930K 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
    Thank You for Your Support


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    Cool GTX
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    Re: Question regarding troubleshooting a 980Ti 2020/03/18 16:30:57 (permalink)
    Welcome to the EVGA Forums
     
    Congrats on your first thread
     
     
    Restarts while under heavy loads - "Gaming"  usually indicates the PSU is failing (under load)
     

    RTX Project EVGA X99 FTWK-5930K 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
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    dynewind
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    Re: Question regarding troubleshooting a 980Ti 2020/03/18 20:26:04 (permalink)
    Thanks for the release!
     
    I did suspect the PSU, but I'm not sure how to test it outside of V-out since I can't duplicate the demand a GPU would request.
    I was wondering what my next step should be, maybe buy another PSU while sending this one back RMA (thankfully the PSU 210-GQ-0750-V1 have 5 year warranty)? At least it's much cheaper than replacing the gpu ha!
    #4
    Cool GTX
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    Re: Question regarding troubleshooting a 980Ti 2020/03/18 20:35:27 (permalink)
    To be Clear - crashing during the game loading is NOT automatically the PSU .... could be drivers
     
    Are the Games On your PC hard drive or are you playing Online .. ?
     
    If playing online which host & Browser are you using ...?
     
     
    Run a benchmark to load your system ... benchmarks are consistent & repeatable
     
    Time Spy / Superposition/ Fire Strike
     
    Run GPU-Z & look at the Sensor tab - you can set it to record, so if PC crashes you can still go back & see
     
    If you have a UPS ( uninterruptible power supply) with a readout or the wall type of readout that goes between your wall outlet & the PSU cord (Kill-A-Watt Electricity Monitor) ... you could see the Watts being demanded
     
    Run Your GPU in debug mode ... this will limit the power ... does it crash ?
     
    Have your Nvidia drivers changed ?  Have you tried older Drivers ?
     
    See this Thread: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc

    RTX Project EVGA X99 FTWK-5930K 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
    Thank You for Your Support


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    dynewind
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    Re: Question regarding troubleshooting a 980Ti 2020/03/18 20:49:07 (permalink)
     album for the gpu-z results, sorry about that...  /a/7iaml3o
     
    The games are spread around 3 hard drives. 
    1 M.2 SSD
    1 SSD
    1 Oldschool
    They all passed chkdsk and nothing obviously wrong with them.
     
    I'll work on some of those benchmark and finding a power logger for the wall. That should help see something!
     
    And drivers. Yes i've tried quite a bit on this front. Will read again to see if there are something I miss.
    #6
    Cool GTX
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    Re: Question regarding troubleshooting a 980Ti 2020/03/18 21:39:24 (permalink)
    OK do some testing & report back when you have the time
     
    I'm curious if debug mode makes your games get past the startup & run longer
     
    Check the Temps of the CPU & GPU ... while under load testing & note the room temp
     
    OS is Win 10 ?    is it up to date ?  did the issue start after one of MS automatic updates ?
     
    Run the Memory tester in Win 10 is a good start, but not the most robust RAM tester
     
    Remove all OC from your Rig ... run it bone stock .. does the issue go away ?

    RTX Project EVGA X99 FTWK-5930K 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
    Thank You for Your Support


    #7
    dynewind
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    Re: Question regarding troubleshooting a 980Ti 2020/03/19 23:36:31 (permalink)
    Tried a couple of more things and edited the top post so it's easier to digest. 
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    bob16314
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    Re: Question regarding troubleshooting a 980Ti 2020/03/19 23:54:44 (permalink)
    Be aware that many cards of that era suffered bigly from solder cracking on the PCB which can cause a Pandora's Box full of issues, including what you describe.

    If you want to, You can disassemble the card (very easy to do) and bake only the PCB like this, which should reflow any solder cracking that exists, then hope for the best.

    If solder cracking is the problem and not a component failure, baking it will most likely fix it..It might fix it for only a short time, or a long time, or, not at all.

    If you bake the PCB, do it only with the GPU chip side up..200C (Preheated oven) for 10 minutes should do nicely.
     
    Good luck.

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    #9
    dynewind
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    Re: Question regarding troubleshooting a 980Ti 2020/03/19 23:59:07 (permalink)
    !? Would the crack be observable under light and magnifying glasses?
     
     
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    bob16314
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    Re: Question regarding troubleshooting a 980Ti 2020/03/20 00:17:40 (permalink)
    dynewind
    Would the crack be observable under light and magnifying glasses?

     
    Highly unlikely as they are often 'microfissures'.

    * Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.2GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H80i V2 * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
     
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    #11
    dynewind
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    Re: Question regarding troubleshooting a 980Ti 2020/03/20 17:55:56 (permalink)
    ugh. Alright, I'm trying to arrange a time to borrow a friends' gpu, and I think the PSU is fairly affordable I can order a new one.
     
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    dynewind
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    Re: Question regarding troubleshooting a 980Ti 2020/03/24 15:52:49 (permalink)
    Alright. Got an update.
     
    Borrowed a power meter (the one that reads between the PSU and the wall)
     
    980 TI - Idle ~60-80W
    980 TI - Benchmark @1040 Extreme ~ average 300W
    980 TI - Benchmark @ 4k ~ Crashes right as it tries, at around 170W
     
    Then, did DDU and swapped the 980 Ti with a spare my friend sent me, a 550 Ti.
     
    550 TI - Idle ~ 60W
    550 TI - Benchmark @ 720 ~ Average 160W
    550 TI - Benchmark @ 4k ~ Average 160W (it ran!)
     

     
    So with that, I think it's safe to say that my 980 Ti is toast?
    Sadly I have a PSU in the mail right now. Oh well.
     
    #13
    dynewind
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    Re: Question regarding troubleshooting a 980Ti 2020/03/29 22:11:35 (permalink)
    Cool GTX
    OK do some testing & report back when you have the time
     

     
    bob16314 
    Highly unlikely as they are often 'microfissures'.

     
    Final update.
     
    Bought replacement GQ series PSU with a GA one, and a 2070 super for the 980ti:
    - Remove and replaced 980ti with 2070 Super. System crash at 1080 extreme bench marking, which was a shock as the 550Ti ran it just fine. Conclusion is that the 550 Ti wasn't able to pull enough current load to triggers whatever fault with the PSU. 
    - Remove and replaced the GQ series PSU with a GA series. Learned the hard way that you cant use the cables from the GQ series as somehow the pinout is different, leading to some time spent on rewiring.
    - Using a brand new PSU and GPU, everything was excellent.
    - Since we're all working from home, swapped 2070 S back to 980 Ti to stress test it. Found that the 980Ti is OKAY.
    - After some soul searching, the present me decide to just keep the 2070S even though the 980Ti was still good.
     
    Thanks for the help and pointers. Enjoy the evga points :)
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