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Question about RMA and replacements...

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travisk82
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2021/06/09 13:54:46 (permalink)
I just recently got my RMA submitted for my 3090 FTW3 Hybrid but I am told I will be getting a refurb and not a brand new card? Is this how this normally works? For the price I paid for this card I would expect a new card be shipped to me (since early models had this issue).  I'd love feedback from other users that had the red light of death issue and what your experience with your replacement card was.  This really just does not seem right to me....
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    gary1221
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    Re: Question about RMA and replacements... 2021/06/09 14:17:22 (permalink)
    After 30 days if you RMA you get refurbished cards only .Ya its crap too!
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    eg1122
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    Re: Question about RMA and replacements... 2021/06/09 14:33:51 (permalink)
    Refurbished is the norm after 30 days. If you have a rev. 0.1 card and experiencing power balancing issues or pcie pulling too much power you might be able to get a replacement via the 3090oc rma. You can find more info on that in the 3090 XOC bios thread. I did an RMA on my 3090 hybrid via that program and got a new card with the revised PCB.

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    travisk82
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    Re: Question about RMA and replacements... 2021/06/09 14:44:05 (permalink)
    My RMA has already been submitted.  I am guessing at this point it's just going to be luck of the draw? I guess if I have this issue again I will look into that.  Just feels pretty bad to get a refurb to such an expensive card that is known to have issues.  Do you know which page this is located on that huge thread? I'd like to look into that.
    post edited by travisk82 - 2021/06/09 14:45:19
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    aka_STEVE_b
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    Re: Question about RMA and replacements... 2021/06/09 14:54:06 (permalink)
    you mean this thread ?
     
    EVGA GeForce RTX 3090 FTW3 XOC BIOS - EVGA Forums

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    eg1122
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    Re: Question about RMA and replacements... 2021/06/09 15:07:56 (permalink)
    aka_STEVE_b
    you mean this thread ?
     
    EVGA GeForce RTX 3090 FTW3 XOC BIOS - EVGA Forums
    yes

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    kyledkat
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    Re: Question about RMA and replacements... 2021/06/09 15:14:39 (permalink)
    Generally how it works. Asus also sent refurbs instead of new cards.
    #7
    Cool GTX
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    Re: Question about RMA and replacements... 2021/06/09 15:16:35 (permalink)
    moving to Warranty section of forums
     
     
    That is how the terms are written
     
    (excerpt)   "If an RMA is necessary within 30 days of the original purchase date of a new in box Product, a new in box OEM replacement will be sent to the Original Purchaser in return, subject to availability."
     
     
     

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