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Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem

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jamiecopen
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2018/03/04 10:35:50 (permalink)
My RMA replacement 'EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+'  Has recently failed to the same problem as the original, the computer starts to shut off with error code 41 in the Windows event log.  After this happens a few times the computer and any other computer I put it in will not start until the card is removed.  The power supply in 3 different computers will 'click' and then power down entirely if the card is connected.
 
The first time this happened I had a Capstone power supply in my computer and I got an EVGA power supply to replace it thinking my power supply was the issue and sadly it was not so I opened an RMA.
The second time this happened I had the EVGA power supply still in the computer and all of the symptoms were exactly the same, powering off with error 41 a few times and then after a few times no computer will turn on with the card connected.
 
I have an EVGA 760 that I used in this computer for a while before I got the 980TI and I used the 760 in this computer during my last RMA, I have also had it in a family computer during all of the time it was not in my main PC and it is not experiencing any issues like the 980TI cards have.  I also have an old ATI4850 that I used for a long time and still occasionally find use for and it is still working with no issues I know of.
 
My question is just that I am wondering if I have done something wrong to cause these cards to repeatedly fail in the same way?
post edited by jamiecopen - 2018/03/04 10:38:11
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    Sajin
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/04 11:11:50 (permalink)
    jamiecopen 
    My question is just that I am wondering if I have done something wrong to cause these cards to repeatedly fail in the same way?

    I doubt it. Cards just fail. Do you have any warranty remaining? 
    #2
    bcavnaugh
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/04 11:15:00 (permalink)
    "Reoccurring problem" This can be on the Motherboard and or the Power Supply or Both.
    As well as the OS so when you have a Reoccurring Problem it is time to look else where as well.

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    #3
    jamiecopen
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/04 11:16:30 (permalink)
    I got the card fairly late in the release cycle of the card so it is under warranty until November I believe, I already put in another RMA I just want to try to be sure I am not doing something to cause these cards to fail.
     
    I was on Windows 10 the first time this happened but I have gone back to Windows 7 to avoid the vsync issues on windows 10 with different refresh rate monitors.
     
    I got my current power supply as a replacement the last time I had to RMA this card, the old power supply did not turn out to be the issue though and I still use it in a different computer.

    I do not have any other motherboards I can put in this computer to use for months just to see if this motherboard is the issue, that being said my 760 has been used with this motherboard more than the 980ti and it still works without issue.
    post edited by jamiecopen - 2018/03/04 11:19:15
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    bcavnaugh
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/04 12:01:24 (permalink)
    You can check here My Products to see when the warranty end. 

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    #5
    jamiecopen
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/04 12:05:31 (permalink)
    I am still under warranty coverage, I already put in the RMA request.  I am just worried that if my RMA is accepted I could run into the same issue with the card having this problem in the future since the exact same thing has happened two times.
    #6
    Dave3d
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/04 19:00:30 (permalink)
    Gee, yet another 'my 7xx card works fine, but my 9xx card suxorz'.
    And people say its not the cards....
    I hope you get it fixed.
    It is just terrible to have a great card, but you spend most of your time using a 700 series card because it works better than a 900 series card does. I know how you feel, I go through it for almost 2 years.

    I7 9700k water cooled-32GB Ram-Zotac 2080 x2 SLI-Asrock Z390 SLI mobo-EVGA 1600W G2 psu-ABS Glass case-2560x1440 144hz IPS monitor-Windows 10 Home
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    jamiecopen
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/04 21:16:09 (permalink)
    If it is a fault with the 9xx cards that is unfortunate for everyone that has to deal with it, the two I have had worked with no issues at all until the day they shut off for the first time.  After shutting off for the first time they both died entirely within 5-6 restarts.
     
    I am glad I have my 760 still to use, that would have been quite unlucky if I had no alternative card. :P
    #8
    bill1024
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/04 22:17:53 (permalink)
    What motherboard do you have the cards on? Just curious. Looking for a pattern.

     Life is too short to carry a cheap pocket knife

       
     
    #9
    jamiecopen
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/05 01:31:06 (permalink)
    The motherboard is Asrock H97 Pro4 with a 4690. 
     
    It is strange that if the motherboard is the issue why does it only kill the 980ti cards but my old 760 is still fine?  I am playing games on it right now and there are no issues at all.  You would think if my motherboard was shorting out my graphics cards it would kill new ones fairly quickly instead of taking months or years.
     
    I really hope the problem is not my motherboard and if it is at least it has not been killing any other components over the years.
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    Dave3d
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/05 15:27:21 (permalink)
    Well, I have an x99, and it does not seem to like my titan x at all. But my 780 works flawlessly.
    I have no idea why. I have troubleshooted the heck out of it, and noone can give me a reason why, and I cant afford to buy a new mobo/memory/cpu/cooler to check if it works right or not. But, I have seen others with newer mobo's, even the latest ones, have the same issues.
     
    Trying to find a pattern here:
    What are you using for connecting the video card to the monitor? Displayport? HDMI port? DVI ?
    What monitor are you using? Is it Gsync? 60hz? 120hz? 144hz?
    Are you overclocking it (doesnt really matter, I never did on mine) ?
    Are you using precisionX or MSI Afterburner?
    3DMark bencgtesting, or any other benchmark testing or monitoring?
     
    The most consistent things I have seen with multiple issues like you and I have are:
    X99 mobo's
    144hz monitors (Gsync or not)
    DisplayPort cable connection.
    PrecisionX or MSI Afterburner.
     
    Those are the only things I see most every user that has these long term issues has.
    Just wondering if you are using 2 or 4 or 4 of those?
     
    This is really just to see if you have any similar hardware and/or software that others report.
     
    I still hope you can get the problem sorted out, since some people seem to be fine after getting a certain card back, and others dont.
    I hope you are one of the lucky ones.
    :)

    I7 9700k water cooled-32GB Ram-Zotac 2080 x2 SLI-Asrock Z390 SLI mobo-EVGA 1600W G2 psu-ABS Glass case-2560x1440 144hz IPS monitor-Windows 10 Home
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    jamiecopen
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/05 21:39:18 (permalink)
    Displayport/HDMI
    it is 144hz w/Gsync on DP and a 60hz monitor on HDMI
    No Overclocking
    No Precision or MSI or anything like those
    I have not used any benchmarking software outside of attempting to run prime95/furmark both times I experienced this problem with my 980TI cards.
     
    I should also mention that even after the 980TI cards would crash in games I could let my computer sit and run P95 and Furmark at the same time for a few minutes and would not shut down/crash but as soon as I close them and then go try to play a game it would crash once loaded into a game.
     
    I never ran P95+Furmark for longer than it would take for my computer to crash in a game so 1-2 minutes, I doubt running those programs damaged my card because the card was displaying the issues before I ever used those two programs as part of troubleshooting. 
     
    When this happened with my first 980TI that I had to RMA I could keep it from crashing/shutting down my computer by setting all game settings to low and limiting the fps to 30, this made me think it could be a power supply issue but after replacing the power supply the issue was still there.  The second time this happened I did not even bother trying to lower settings/limiting fps because I knew the card was going to be dead after a few more crashes.
     
     
    Even if I end up being unlucky and this problem happens again or my RMA is declined I should still be okay until I can eventually replace things.  All I have really been playing lately is osu, Overwatch, World of Warcraft and some Skyrim so my 760 can handle those without issue as long as I keep settings low.
    post edited by jamiecopen - 2018/03/05 21:47:32
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    Dave3d
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/06 00:25:05 (permalink)
    So, add yet another DP cable, 144hz monitor, and gsync to the list of MANY others users who have the same setup and same issues. I dont even run multimonitor, nor gsync, I use ulmb now instead, and still have issues.
    I wish EVGA would acknowledge this as an issue, and help out us users who have been having thse issue, and others, for a very long time.
    But, from past experiences, they wont even acknowledge there IS an issue.
    I hope you get things sorted out though, and working correctly.
    If so, let us know what fixed it.
     
    Btw, what 144hz screen resolution do you have? Just the gsync monitor. 2560x1440 or higher? That seems to be the least resolution that things start going wrong at.
    post edited by Dave3d - 2018/03/06 00:28:30

    I7 9700k water cooled-32GB Ram-Zotac 2080 x2 SLI-Asrock Z390 SLI mobo-EVGA 1600W G2 psu-ABS Glass case-2560x1440 144hz IPS monitor-Windows 10 Home
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    jamiecopen
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/06 00:36:09 (permalink)
    My monitor is 2560x1440 144hz(165max but I see no difference so I leave it on 144) supports gsync and some form of low motion blur and I switch between those two or even just using fixed refresh depending on what I am playing.
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    ZHRoberts372
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/06 07:34:58 (permalink)
    The gpu is probs fried that is what happens with mine
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    jamiecopen
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/07 00:24:45 (permalink)
    ZHRoberts372
    The gpu is probs fried that is what happens with mine



    It is definitely messed up somewhere on/in the card, the short circuit protection or current protection kicked in on any power supply I used to prevent damage to the computer.
     
    Edit: The cost to ship these cards is so high.. ugh, having to pay to ship it twice for RMA is really annoying.
    post edited by jamiecopen - 2018/03/07 06:51:02
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    Cidpineda
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/10 13:55:54 (permalink)
    How much is shipping?
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    jamiecopen
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/10 14:23:46 (permalink)
    Cidpineda
    How much is shipping?

    25-30 for me, not nearly as bad as what some people have to pay but it is still a bit pricey. :P
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    Dave3d
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/14 16:03:14 (permalink)
    Yeah.
    And especially having to keep doing it until you get a good one.
    EVGA has been very good about that for me though, so....
    I hope you get one that lasts longer than the others.
    :thumbsup:

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    jamiecopen
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/15 00:52:08 (permalink)
    I agree, their customer service is very quick and definitely appreciated.  I will get my replacement card soon and all I can do is hope this one lasts longer than the last. :P
    #20
    frozenraccoon
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/19 12:12:48 (permalink)
    I know the feeling man. My 2nd 980 TI died on me. Gotta RMA it.
    #21
    Dave3d
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    Re: Question about EVGA GeForce GTX 980 Ti SC GAMING ACX 2.0+ RMA and Reoccurring problem 2018/03/19 16:51:17 (permalink)
    Lol, 2nd.
    I am on my 6th, and it is slowly going out on me.
    Keeps getting hotter and hotter, and I have to reboot until it works right (loads meshes and graphics correctly).
    Like I said, good luck.
    Seems like evga only has old cards that others send in as bad already, and if it passes their very light test that isnt even a real game, Heaven test, then they say its a good card. They seem to put new paste on the gpu also. But, the cards are bad anyway. Maybe you will get lucky and they will send you a 1000 series card instead, since the 9xx cards are in very short supply now.

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