the_Scarlet_oneFirst and foremost, you need a receipt/invoice from the seller. His receipt will not work for you, you need one from him showing the sale to you.As far as I am aware, EVGA doesn’t have their own store on Amazon. Amazon typically has an “EVGA store”, but the products are from third party resellers, so it is confusing. Does his invoice says sold and shipped by EVGA?
the_Scarlet_oneYou purchased a second hand card, no matter the condition. You need an invoice from the original owner as you are not the original owner and you can not use the original owners receipt.