Jammed_Death
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Hi guys
a couple of days ago i bought wh40k inquisitor martyr on steam...every 2 minutes playing system crash and restart...this is the only game that give me this problem, 2-3 people answered my issues and said it is psu related...so i googled around and found 2 benchmark\stress test...one occt and the other one realbench. With occt the power test restart immediately my computer while the cpu test go ahead without issues...realbench freeze system at the video encoding test...occt gave me a bsod even "KMODE_EXCEPTION_NOT_HANDLED" related to "ntoskrnl.exe+1c14e0"
specs:
-msi msi mpg x570 gaming edge
-ryzen 3600 liquid cooled
-msi nvidia rtx 2070 (verticalized with coolermaster vertical holder)
-16 gb corsair vengeance
-samsung 970 evo nvme
-wd nvme 500gb
-evga supernova g2 750w
-no overclock
-all updated (bios and driver)
-temps are good, 45° cpu and 65 max vga while playing.
-memtest ok
In daily use or with other games i never had an issue, hw is about 5-6 months old maybe less...i know that stress test could be well, stressful for a build, but i don't oc and i thought my pc was stable and cool...now i'm getting this problem and i'm a bit scared for the hardware...any help around?
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Cool GTX
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Re: Psu issues?
2019/11/26 05:10:31
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Welcome to the EVGA Forums
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Jammed_Death
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Re: Psu issues?
2019/11/26 05:13:27
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thank you 
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Cool GTX
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Re: Psu issues?
2019/11/26 05:17:05
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With Good Temps & an Otherwise stable PC ... spontaneous reboots during Intensive GPU or CPU use can indicate a failing PSU
- Confirm your cables are Fully installed & locked @ both ends
- if your MB has Aux PCIe power port - Use it
- Confirm GPU is fully installed & locked
- test on another outlet - best if it is on a different circuit
If your PSU is Modular - & you have spare cable that can with That PSU - try the spare cables & in different PSU - PCIe sockets if available
Vertical GPU mounting:
could be a bad PCIe riser cable ---> Test GPU plugged into the MB directly - Or - test space riser cable
Run Separate PCIe power cables from PSU to Each GPU socket - (Not PCIe cable with the second jumper)
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Jammed_Death
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Re: Psu issues?
2019/11/26 05:21:09
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if your MB has Aux PCIe power port - Use it
never heard about this, what is it? On the mb i have the classical 24 pin and 8+4 (only the 8 one connected)
Everything else it's ok
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Cool GTX
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Re: Psu issues?
2019/11/26 05:37:30
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Many MB have an "extra" place to connect extra power for the PCIe bus ---> Check your manual -- if it has one it will show you where it is -- Usualy only needed when running 2 or more GPU
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Jammed_Death
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Re: Psu issues?
2019/11/26 07:47:20
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checked, all power plugs are the one i mentioned before 8+4 cpu and 24 pin i will test with gpu connected directly to mb and see tested unigine heaven benchmark for 30 minutes, all maxed out, vga temps reached 72° no crash
post edited by Jammed_Death - 2019/11/26 08:13:11
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Sajin
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Re: Psu issues?
2019/11/26 09:27:10
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Jammed_Death
checked, all power plugs are the one i mentioned before 8+4 cpu and 24 pin
i will test with gpu connected directly to mb and see
tested unigine heaven benchmark for 30 minutes, all maxed out, vga temps reached 72° no crash
OCCT power supply test passes now without any issues now that you have the gpu connected directly to the motherboard?
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Jammed_Death
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Re: Psu issues?
2019/11/26 09:35:54
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i didn't had time to mount the vga without the vertical riser...i run another occt without avx, power test, bsod with APC_INDEX_MISMATCH ntoskrnl.exe+1c14e0
i will try attacking gpu directly to mb when i have time
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Sajin
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Re: Psu issues?
2019/11/26 09:43:33
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Jammed_Death
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Re: Psu issues?
2019/11/26 09:48:36
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so it could be a bios issue...that could be possible, i read that new ryzen have still issues with mb
it's a longshot but i really doubt that the psu is bad, it's only 5 months old
plus i can reproduce the error with occt, but in normal use (heavy gaming and more) i have 0 issue, so it could be even occt fault or some driver still "old"...the only game with problems was wh40k inquisitor martyr but from what i read around is full of bugs...
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Sajin
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Re: Psu issues?
2019/11/26 10:30:48
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Give this a shot...
#1 Open device manager and disable your gpu.
#2 Run the OCCT power supply test with your gpu disabled.
Does your system crash?
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Jammed_Death
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Re: Psu issues?
2019/11/26 10:48:44
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still crash with
INVALID_PROCESS_DETACH_ATTEMPT ntoskrnl.exe+1c14c0
the hell is this ntoskrnl.exe+1c14c0??
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Sajin
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Re: Psu issues?
2019/11/26 10:53:42
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Was that with the gpu disabled in device manager?
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Jammed_Death
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Re: Psu issues?
2019/11/26 11:04:12
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Yes, done with vga disabled
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Sajin
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Re: Psu issues?
2019/11/26 11:13:33
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Jammed_Death
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Re: Psu issues?
2019/11/26 11:26:20
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test worked in safe mode for 1 minute with gpu disabled and enabled
when in safe mode "microsft hyper-v" and "microsoft wawetable" drivers have yellow mark in device manager
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Sajin
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Re: Psu issues?
2019/11/26 11:44:44
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Based on what you have said throughout this whole thread I would say your gpu & psu are ok, and that your system is suffering from a driver corruption issue. I'd suggest doing a clean install of windows using the media creation tool, and then retesting with the occt power supply test after getting windows reinstalled. Use the default windows drivers that windows provides to you when rerunning the occt power supply test.
post edited by Sajin - 2019/11/26 11:50:26
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Jammed_Death
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Re: Psu issues?
2019/11/26 11:53:09
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I will try as soon as I can and let you know, thanks
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Sajin
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Re: Psu issues?
2019/11/26 11:53:51
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No problem. Looking forward to your results.
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Jammed_Death
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Re: Psu issues?
2019/11/26 13:13:27
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Well this worked...to be fair, last formatting was 4 motherboards ago lol...
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Sajin
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Re: Psu issues?
2019/11/26 14:51:42
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