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Hot![Problem] RMA says I'm receiving less powered card

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sentinelvdx
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2018/11/27 07:51:23 (permalink)
Hi,
 
I have checked my RMA and it says I'm going to be shipped a 2080 XC Ultra as replacement of my 1080ti FTW3 Elite Black.
This card under performs in comparison with the 1080ti, it has less CUDA cores, less amount of VRAM, etc.
I would like to get same card I have or the 2080ti, like warranty says... same specs card or better.
 
How can I escalate this issue?
 
Thanks,
post edited by sentinelvdx - 2018/11/27 10:43:54

Had a 1080Ti FTW3 Elite Gaming Black, Now RMA got me a 2080 XC Ultra 
#1

21 Replies Related Threads

    Sajin
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    Re: [Problem] RMA says I'm receiving less powered card 2018/11/27 12:41:11 (permalink)
    The 2080 is on par/slightly better than a 1080 ti.
     



    #2
    the_Scarlet_one
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    Re: [Problem] RMA says I'm receiving less powered card 2018/11/27 12:55:25 (permalink)
    I would suggest contacting EVGA through your support ticket, or calling in to speak with support directly through the phone number for your region.

    Keep in mind, performance is not always based off of specs. As architectures mature, performance increases compared to the last generation. You also gain the ability to utilize ray tracing and many new features. The 2080 is on par with the 1080ti.

      <- Clickable link to my Main PC Specs
    #3
    sentinelvdx
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    Re: [Problem] RMA says I'm receiving less powered card 2018/11/27 13:04:07 (permalink)
    Thanks both for the replies, I'm a bit more calm now checking those.
    The only downside then is the 11GB VRAM to just 8GB

    Had a 1080Ti FTW3 Elite Gaming Black, Now RMA got me a 2080 XC Ultra 
    #4
    the_Scarlet_one
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    Re: [Problem] RMA says I'm receiving less powered card 2018/11/27 13:33:45 (permalink)
    It is less vram, but the cram available is faster, so it makes up for its lower vram quantity.

    Not many applications can utilize all of the vram currently.

      <- Clickable link to my Main PC Specs
    #5
    Hoggle
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    Re: [Problem] RMA says I'm receiving less powered card 2018/11/27 13:34:38 (permalink)
    Everything I read the cards are about the same preformance wise but the 2080 supports features not found on the 1080Ti. I am not saying the new features are that big of a selling point right now because few games use them but I personally would have a card every bit as good as what I was using with the option to use the new features like real-time lighting if I wanted.
    #6
    porschedrifter
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/07 07:00:49 (permalink)
    Doesn't matter. Losing cuda cores and vram should not happen. That is a downgrade. 1080ti also outperforms 2080 in some games, so yeah doesn't matter that vram is faster. 4k games can benefit from 11gb over 8gb period.
    The ONLY reason they are giving 2080 over 2080ti is because of the ridiculous price point.
    #7
    bcavnaugh
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/07 07:31:29 (permalink)
    Bummer you did not get at least the EVGA GeForce RTX 2080 XC2 ULTRA GAMING, 08G-P4-2187-KR, 8GB GDDR6, iCX2 & RGB LED 
    Having Sensors and all.
    I would be upset if the gave me this card in to replace one or both of my GTX 1080 Ti K|NGP|N Hydro Copper Graphics Cards.
    I RGB is OK but taking the Sensors away would hurt me in the short and long run.
    Mostly a Bummer for me because the RTX Cards cannot run all OpenCL Applications that I run.
     
     
    Oh Sorry I did not catch the Date of this Thread before I posted Tuesday, November 27, 2018 8:51 AM
    The EVGA GeForce RTX 2080 XC2 ULTRA GAMING, 08G-P4-2187-KR, 8GB GDDR6, iCX2 & RGB LED was not released back in Nov 2018.
    post edited by bcavnaugh - 2019/02/07 07:50:05



    #8
    sentinelvdx
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/07 08:22:54 (permalink)
    Finally I've got a 2080 XC Ultra... I'm not satisfied with that... went from 11GB to 8GB... so bye to 4k in some games... 2 fans instead of 3,  plus less CUDA cores...
    They said it was going to be simillar the experience but it's not real. They were supposed to send me same or better... 
    It's my first experience with EVGA and the last for sure... I was always with ASUS and never had things like this with RMA

    Had a 1080Ti FTW3 Elite Gaming Black, Now RMA got me a 2080 XC Ultra 
    #9
    Sajin
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/07 10:15:42 (permalink)
    So sell the 2080 xc on ebay, and then buy another 1080 ti. Problem solved.
     
    You could even keep asking evga for another 1080 ti.


    #10
    sentinelvdx
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/07 10:18:21 (permalink)
    Sajin
    So sell the 2080 xc on ebay, and then buy another 1080 ti. Problem solved.
     
    You could even keep asking evga for another 1080 ti.




    Nope... because I've found my previous card brand new costs more than brand new 2080 XC Ultra... so problem it's not solved that way.
    Plus why I have to do all that effort for something I didn't generate?
    post edited by sentinelvdx - 2019/02/07 10:19:37

    Had a 1080Ti FTW3 Elite Gaming Black, Now RMA got me a 2080 XC Ultra 
    #11
    bcavnaugh
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/07 15:11:43 (permalink)
    Listen @ about 2:20 what us said about the 1080 Ti & 2080 as far as gaming performance

     



    #12
    atfrico
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/07 21:02:27 (permalink)
    sentinelvdx
    Sajin
    So sell the 2080 xc on ebay, and then buy another 1080 ti. Problem solved.
     
    You could even keep asking evga for another 1080 ti.




    Nope... because I've found my previous card brand new costs more than brand new 2080 XC Ultra... so problem it's not solved that way.
    Plus why I have to do all that effort for something I didn't generate?


    That's a good argument and by all means you are correct. You go by what the RMA states same card or better performance card, period. If the card you are getting performs lower than the one you had, then the RMA is not valid.

    Those who abuse power, are nothing but scumbags!
     The challenge of power is how to use it and not abuse it. When you abuse it, it reverses on you and it hurts you.The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
    #13
    Vinícius
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/08 14:47:22 (permalink)
    I have a 1080 ti sc2 that I sent to RMA, I'd particularly be happy to receive a 2080 xc ultra, a brand new card, but it's just my opinion, actually the new card is already on the way back, but I do not know what the substitute will be , how do you know? Sorry to use your topic.
    #14
    Mattukr
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/09 14:51:37 (permalink)
    Vinícius
    I have a 1080 ti sc2 that I sent to RMA, I'd particularly be happy to receive a 2080 xc ultra, a brand new card, but it's just my opinion, actually the new card is already on the way back, but I do not know what the substitute will be , how do you know? Sorry to use your topic.


    Hey Vinicius, you can check the return card in your RMA status, it will show which card is the replacement card :)

    CPU: Intel i7-7820x (Deepcool Captain 240EX)
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    #15
    Vinícius
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/09 15:06:03 (permalink)
    😕

    Attached Image(s)

    #16
    Mattukr
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/10 14:18:21 (permalink)
    Vinícius
    😕

    Hmm, check your products page? It should show the new card that's being returned. EVGA automatically registers the new return card and remove your old one.

    CPU: Intel i7-7820x (Deepcool Captain 240EX)
    Mobo: EVGA X299 FTW K 
    RAM: ADATA XPG Dazzle 64GB DDR4 3000Mhz
    Storage: Samsung 960 Evo 250GB NVMe, Crucial MX500 500GB, Seagate Firecuda 2TB.
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    #17
    Vinícius
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/10 14:59:37 (permalink)
    Mattukr
    Vinícius
    😕

    Hmm, check your products page? It should show the new card that's being returned. EVGA automatically registers the new return card and remove your old one.


     
    I did not find anything new there, just the card I had already registered, I think the best solution is to send a ticket, they did not register any new cards in the account.
    post edited by Vinícius - 2019/02/10 15:01:30
    #18
    EVGATech_JeffP
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/12 02:34:29 (permalink)
    I apologize for the confusion, automatic replacement registration is only for US and Canada. I do not have any details as to why that is. 
    #19
    Vinícius
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/12 06:28:02 (permalink)
    EVGATech_JeffP
    I apologize for the confusion, automatic replacement registration is only for US and Canada. I do not have any details as to why that is. 


    Aahh right, I get it. No problem.
    I'm waiting for the new card.
    I saw the pm you sent me, a hydrocopper is a model for water cooler?
    I do not have a system that can use it.
    I'm sorry if I misunderstood.
    Thank you. Have a nice day.
    post edited by Vinícius - 2019/02/12 06:33:46
    #20
    MSim
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/12 15:57:51 (permalink)
    Sajin
    The 2080 is on par/slightly better than a 1080 ti.
     





    When the 2080 first came out we seen GTX 1080Ti beating 2080 in select games.
     
    Funny how the moderators seem to forget that.

     

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    #21
    EVGATech_JeffP
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    Re: [Problem] RMA says I'm receiving less powered card 2019/02/12 21:30:06 (permalink)
    Vinícius
    Aahh right, I get it. No problem.
    I'm waiting for the new card.
    I saw the pm you sent me, a hydrocopper is a model for water cooler?
    I do not have a system that can use it.
    I'm sorry if I misunderstood.
    Thank you. Have a nice day.

     
    Good to know; I'll have that looked into further. 
    #22
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