ma171ac
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Can we get some kind of sticky for pre-order status' since they don't seem to update individuals order status? order date 3/29 pre-order shipping estimate 4/17 latest from support 4/18 @ 3:40pm - Hello,
Unfortunately we are unable to guarantee that these cards will ship out today; they are shipping as quickly as possible, but we are unable to say for sure when they will ship. I apologize for the inconvenience. If you have any other questions, please let us know.
Regards, EVGA Whats the point of a pre-ordering.. Hell i can give people arbitrary dates for things too. Who wants an empty promise, just ask and I'll provide!
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kraZ1e
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 16:23:15
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I am in the same boat. It sucks not having any sort of update.
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Patrick1986
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 16:33:04
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As long as my preorder is "guaranteed", then it's ok. I just don't want a "Oops, sorry we're out. So we dropped the order." (After a week of ship date)
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schulmaster
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 16:42:48
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ma171ac Whats the point of a pre-ordering.. Hell i can give people arbitrary dates for things too. Who wants an empty promise, just ask and I'll provide!
Unfortunately a preorder is a contract minus any liability; so in essence, saturated preorders offer peace of mind for EVGA's marketing team, but for the consumer, nothing more than an increased chance of maybe getting the product at some time around or after an estimated timeframe, that ideally is meticulously planned/safeguarded, and so often isn't.
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Heini2
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 17:54:35
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Cancel your pre-order and see how log it takes you to get one. Then, grasshopper, you will understand.
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Jmwright2022
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 18:16:02
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Heini2 Cancel your pre-order and see how log it takes you to get one. Then, grasshopper, you will understand.
You're missing the point. People just want an update. There is no way 4/17/2017 comes around and EVGA didn't know this was going to happen. They had to know days before some orders were going to be late. It's about courtesy in my opinion. Just say something instead of leaving your customers in the dark. I'm actually going to cancel soon and I don't care if it takes a while to be restocked. I may just go to a competitor
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DukeCLR
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 18:34:52
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Jmwright2022
Heini2 Cancel your pre-order and see how log it takes you to get one. Then, grasshopper, you will understand.
You're missing the point. People just want an update. There is no way 4/17/2017 comes around and EVGA didn't know this was going to happen. They had to know days before some orders were going to be late. It's about courtesy in my opinion. Just say something instead of leaving your customers in the dark. I'm actually going to cancel soon and I don't care if it takes a while to be restocked. I may just go to a competitor
Exactly! If they have 1000 pre orders and only 500 cards then fess up, no need to BS us or keep us in the dark, just a little respect for the customer, it's what high end comapnie should do.
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Jmwright2022
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 19:19:42
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Mrquick92
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 21:09:41
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DukeCLR Exactly! If they have 1000 pre orders and only 500 cards then fess up, no need to BS us or keep us in the dark, just a little respect for the customer, it's what high end comapnie should do.
I also doesn't help that they also gave part of their FTW3 stock to B&H and Newegg for preorders.
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SG1979
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 21:23:59
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I kind of expected the date to slip a bit later in the week, but the lack of update isn't sitting well with me. I really don't want to wait a whole month AFTER placing the pre-order. I've noticed that Newegg is taking pre-orders and listed the release date as 4/25. It'd be pretty ironic if mind shipped after that.
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EVGA_JacobF
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 22:40:17
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First SC2/SC preorders shipped yesterday, more shipped today and more shipping later this week. All SC2/SC preorders should ship by fulfilled mid next week at latest.
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Sketchfest
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 22:52:07
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EVGA_JacobF First SC2/SC preorders shipped yesterday, more shipped today and more shipping later this week. All SC2/SC preorders should ship by fulfilled mid next week at latest.
Can we get an update or ballpark time when more info regarding elite sign ups are coming? Some people might lose the option to make a more informed decision regarding which card they want if preorders ship before any information of the elite is revealed.
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EVGA_JacobF
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/18 22:52:57
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Still working on that one, hope to have some more details this week/
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ma171ac
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/19 05:29:34
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EVGA_JacobF First SC2/SC preorders shipped yesterday, more shipped today and more shipping later this week. All SC2/SC preorders should ship by fulfilled mid next week at latest.
Do you not see the issue with a pre-order with an estimated ship date of 4/17 being delayed until after the next set of pre-orders is set to ship as a problem? This is ridiculous, I passed on an MSI Gaming X, a Gigabyte 1080 Ti and I can't count the founders edition in brick and morters around here. I'm still sitting in a pre-order status and i STILL HAVE A SHIP DATE OF 4/17. COME ON EVGA.. this is getting asinine man. Is it true B&H and Newegg got some of your stock for their pre-orders? That just seems ridiculous if its the case.. I mean, no more ridiculous than some folks who pre-ordered already having their cards in hand while others just sit here with our thumbs up our butts. You want to maybe send a flag up the pole and see what exec wants to go let all those of us that haven't been filled know when we can expect our merchandise? You want to upgrade the shipping? You want to offer some kind of remediation based on this ridiculous communication snafu?
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MikeBGeyer
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/19 05:54:01
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ma171ac
EVGA_JacobF First SC2/SC preorders shipped yesterday, more shipped today and more shipping later this week. All SC2/SC preorders should ship by fulfilled mid next week at latest.
Do you not see the issue with a pre-order with an estimated ship date of 4/17 being delayed until after the next set of pre-orders is set to ship as a problem? This is ridiculous, I passed on an MSI Gaming X, a Gigabyte 1080 Ti and I can't count the founders edition in brick and morters around here. I'm still sitting in a pre-order status and i STILL HAVE A SHIP DATE OF 4/17. COME ON EVGA.. this is getting asinine man. Is it true B&H and Newegg got some of your stock for their pre-orders? That just seems ridiculous if its the case.. I mean, no more ridiculous than some folks who pre-ordered already having their cards in hand while others just sit here with our thumbs up our butts. You want to maybe send a flag up the pole and see what exec wants to go let all those of us that haven't been filled know when we can expect our merchandise? You want to upgrade the shipping? You want to offer some kind of remediation based on this ridiculous communication snafu?
I agree with you entirely. I am still upset I can't get a hybrid kit. EVGA is at the top of the line in graphic cards and I feel they really need to step up on this production to meet the demands of the people. The overall sentiment is the same through out the forums. I really hope they hear us and step up. In their defense however the term estimated ship date is just that an estimate. I feel like a weeks time from the estimated date is in all fairness. I do however really feel they need to step up their game. Part of great costumer service is meeting the demand of their costumer base. I don't think they should be selling on other sites yet like BH and New Egg but they really need to step up on their web page game as well. Every time a big ticket item comes along the site crashes. For a company that specializes in the PC game they should settle for nothing less than the best in website stability. A whole lot of money is floating around and they need to be on it. I feel like they are the best in graphics cards and have that title on lock down. I feel like they aren't up front with us enough as to not let the world know what is happening with our products and why it takes as long as it does in hopes of not letting the competition know their weakness. But we pay their bills and we are in essence their stock holders and it would be unprecedented if they would just be up front and let us know exactly what in the Kung Foo Fooey is going on with OUR products. We work long and hard for our money soo it stands to reason that emotions are being heavily played with here.
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EVGA_JacobF
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/19 11:22:50
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COME ON EVGA.. this is getting asinine man. Is it true B&H and Newegg got some of your stock for their pre-orders? That just seems ridiculous if its the case.. I mean, no more ridiculous than some folks who pre-ordered already having their cards in hand while others just sit here with our thumbs up our butts.
No this is not true, fulfilling the EVGA.com preorders are first priority.
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redleader00
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/19 13:39:16
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EVGA_JacobF Still working on that one, hope to have some more details this week/
About time.
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ma171ac
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/19 13:45:48
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EVGA_JacobF
COME ON EVGA.. this is getting asinine man. Is it true B&H and Newegg got some of your stock for their pre-orders? That just seems ridiculous if its the case.. I mean, no more ridiculous than some folks who pre-ordered already having their cards in hand while others just sit here with our thumbs up our butts.
No this is not true, fulfilling the EVGA.com preorders are first priority.
Can you tell us the status of orders that were expected to be shipped on 4/17?
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SG1979
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/19 15:02:03
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EVGA_JacobF First SC2/SC preorders shipped yesterday, more shipped today and more shipping later this week. All SC2/SC preorders should ship by fulfilled mid next week at latest.
Thank you. Looks like my credit card was charged (pending transaction). I'm still in awe that this will cost me less buying directly from you guys than local Canadian prices. Despite the exchange rate and customs.
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kraZ1e
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/19 15:50:22
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I dont understand how some people already have their SC2 but others won't even get theirs shipped until next week.......
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hordald
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Re: Pre-order day 2 and still nothing - Come pout with me
2017/04/19 15:57:57
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Yea me either and it's kinda irritating.
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