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Hot!Precision X1 Consistently Hangs/Crashes

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SBDevga
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2020/09/14 21:58:32 (permalink)
Resurrecting another issue from back before the old forum posts got nuked.  Precision X1 consistently hangs for me after varying periods of time, ranging from a few hours to past 8 hours.  When this happens my tray temperature disappears, and attempting to bring up PX1 via double-clicking the tray icon  either brings up no window at all, or a frozen one.  It will at that point either eventually give a "Not Responding" error and crash, or I will just manually kill it via Task Manager.
 
This issue has been happening ever since I used PX1 (for well over a year), and has persisted across different OS installations (Win7 Ultimate previously and currently Windows 10 Pro).  It's definitely not a scheduled task shutdown, the application is hung.  My system otherwise has zero stability problems.
 
As stated in the old thread, I am happy to help try and track this down/debug.  It's a persistent annoyance.
 
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#1

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    SBDevga
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    Re: Precision X1 Consistently Hangs/Crashes 2020/09/21 00:47:41 (permalink)
    I am curious if anyone else is experiencing this issue.  Back when first reported many people said they had the same problem, but perhaps it's better for some folks now...?  If you did have this problem and don't any longer, that would be interesting to know.
    #2
    SBDevga
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    Re: Precision X1 Consistently Hangs/Crashes 2020/12/13 19:43:50 (permalink)
    This is still happening for me, on every version up through the latest.  Is anyone else having this issue still?
    #3
    bob16314
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    Re: Precision X1 Consistently Hangs/Crashes 2020/12/14 02:41:54 (permalink)
    Right-click on the PX1 desktop shortcut..Then Properties..Then in the Compatibilty tab, click Change settings for all users..Then checkmark Run this program as an administrator..Then OK..Then OK..Then see how it rolls..This is especially important when running Windows versions like Pro that have elevated security/privileges for programs to run/run properly.

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    #4
    felicityc
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    Re: Precision X1 Consistently Hangs/Crashes 2020/12/14 02:47:21 (permalink)
    I pretty much have everything run as admin by default, still get this problem. It's trying to load some configs or something and fails. Only explanation I can make what with it failing to also load half of the settings. 
     
    I presume a line of code somewhere is just causing a pagefile/hard fault when it tries to load it, stutters, then just loads defaults

    I stopped using PX1 altogether for this and other reasons but now to control the three fans separately I need it :\
    #5
    SBDevga
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    Re: Precision X1 Consistently Hangs/Crashes 2020/12/18 16:51:14 (permalink)
    I do run this as admin, and it occurs both when started automatically as part of startup, or if I start it manually (which of course prompts to give admin rights).
    #6
    SBDevga
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    Re: Precision X1 Consistently Hangs/Crashes 2021/08/15 20:36:44 (permalink)
    Bumping, as this has continued to happen for me consistently since, well forever.  Anyone else still seeing this issue?  Hoping that since the tray temp size got fixed after a few years, maybe this will be next.  ;)
    #7
    XrayMan
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    Re: Precision X1 Consistently Hangs/Crashes 2021/08/15 23:32:22 (permalink)
     
    Have you updated to the latest version? It has been awhile since you posted last.

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    #8
    SBDevga
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    Re: Precision X1 Consistently Hangs/Crashes 2021/08/16 00:07:27 (permalink)
    Yep, I always update to the latest when it's available.  Am on 1.2.4 presently.
    #9
    SBDevga
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    Re: Precision X1 Consistently Hangs/Crashes 2021/11/18 22:32:16 (permalink)
    Still happening on 1.2.8.  Behavior has changed slightly such that the tray temperature no longer disappears when it's hung/frozen, which actually makes it a little worse as there's no way to see at-a-glance that it's frozen.  You just have to notice that the temperature hasn't changed as expected and try to maximize PX1, at which point you eventually have to kill the process and restart PX1.
    #10
    BizSAR
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    Re: Precision X1 Consistently Hangs/Crashes 2021/11/25 15:39:30 (permalink)
    I'd suggest filing a support ticket adding in your data here.

    BizSAR
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    #11
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