EVGA

Power on issue with TORQ X5

Author
spye435
Superclocked Member
  • Total Posts : 103
  • Reward points : 0
  • Joined: 2016/08/19 05:33:48
  • Location: Preston UK
  • Status: offline
  • Ribbons : 0
2018/05/15 23:07:47 (permalink)
Hi all,
Every time i shut down my PC and power off at the wall AC outlet (such as overnight), when i come to start up my PC next my TORQ X5 is unresponsive and no mouse icon appears on screen. I have to physically unplug the USB from the MOBO and re insert, It then works as it should.
Its plugged into a USB 2.0 on my MOBO, I've tried it on USB 3.0 but its same. 

Is anybody else having this issue, or know if a solution?
 
Thanks in advance.

NZXT S340
I7 8086K @5.0 GHz
Kraken X62 AIO
16 Gb Corsair DDR4 3000 
256 Gb Samsung SM961 M.2 SSD, 512 Gb 850 Evo SSD WD Blue 2TB
Asus Maximus X Hero MOBO
EVGA Supernova P2 850W PSU
EVGA RTX 2080Ti FTW3 ULTRA
 
#1

5 Replies Related Threads

    MSim
    Omnipotent Enthusiast
    • Total Posts : 14168
    • Reward points : 0
    • Joined: 2005/05/22 23:13:30
    • Location: Earth
    • Status: offline
    • Ribbons : 35
    Re: Power on issue with TORQ X5 2018/05/16 17:27:00 (permalink)
    Any yellow flags in Device Manager?
    Do you have the problem with other mice?
    Test with the mouse software not installed.
     
     

    Affiliate Code: G8N4K5CUFY

    1.1.1.1
    #2
    spye435
    Superclocked Member
    • Total Posts : 103
    • Reward points : 0
    • Joined: 2016/08/19 05:33:48
    • Location: Preston UK
    • Status: offline
    • Ribbons : 0
    Re: Power on issue with TORQ X5 2018/05/16 23:21:08 (permalink)
    No issues in device manager. It doesnt show my X5 until i un plug and re plug.
    The issue doesnt occur with a basic mouse
    I uninstalled the EVGA software, but still the same. 
    It only occurs when the power to the system is completely removed. If i shut down the PC, but keep it switched on at the wall its ok. 

    NZXT S340
    I7 8086K @5.0 GHz
    Kraken X62 AIO
    16 Gb Corsair DDR4 3000 
    256 Gb Samsung SM961 M.2 SSD, 512 Gb 850 Evo SSD WD Blue 2TB
    Asus Maximus X Hero MOBO
    EVGA Supernova P2 850W PSU
    EVGA RTX 2080Ti FTW3 ULTRA
     
    #3
    MSim
    Omnipotent Enthusiast
    • Total Posts : 14168
    • Reward points : 0
    • Joined: 2005/05/22 23:13:30
    • Location: Earth
    • Status: offline
    • Ribbons : 35
    Re: Power on issue with TORQ X5 2018/05/17 10:30:42 (permalink)
    If it's still under warranty, request a RMA.

    Affiliate Code: G8N4K5CUFY

    1.1.1.1
    #4
    Cool GTX
    EVGA Forum Moderator
    • Total Posts : 12380
    • Reward points : 0
    • Joined: 2010/12/12 14:22:25
    • Location: Mid-Atlantic
    • Status: online
    • Ribbons : 90
    Re: Power on issue with TORQ X5 2018/05/17 11:06:35 (permalink)
    Mouse installed on the Rig in your signature ?
     
    OS ?

    RTX Project EVGA X99 FTW-K-5930K, 2-EVGA2080Ti, EVGA 1200P2
    Rig-2 AIO Folding  X99-5930K 2-1080Ti FTW3 Hybrid, EVGA-1200P2
    Rig-3 Nibbler EVGA X99 Classy-5960X 3GPU H2O 4K Acer-XB280HK  Folding@EVGA



    #5
    Sajin
    EVGA Forum Moderator
    • Total Posts : 32701
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: online
    • Ribbons : 186
    Re: Power on issue with TORQ X5 2018/05/17 13:35:08 (permalink)
    spye435
    The issue doesnt occur with a basic mouse

    Time to rma.


    #6
    Jump to:
  • Back to Mobile