EVGA

Power on issue with TORQ X5

Author
Post
Essentials Only Full Version
spye435
Superclocked Member
  • Total Posts : 107
  • Reward points : 0
  • Joined: 2016/08/19 05:33:48
  • Location: Preston UK
  • Status: offline
  • Ribbons : 0
2018/05/15 23:07:47 (permalink)
Hi all,
Every time i shut down my PC and power off at the wall AC outlet (such as overnight), when i come to start up my PC next my TORQ X5 is unresponsive and no mouse icon appears on screen. I have to physically unplug the USB from the MOBO and re insert, It then works as it should.
Its plugged into a USB 2.0 on my MOBO, I've tried it on USB 3.0 but its same. 

Is anybody else having this issue, or know if a solution?
 
Thanks in advance.

NZXT S340
I7 8086K @5.0 GHz
Kraken X62 AIO
16 Gb Corsair DDR4 3000 
256 Gb Samsung SM961 M.2 SSD, 512 Gb 850 Evo SSD WD Blue 2TB
Asus Maximus X Hero MOBO
EVGA Supernova P2 850W PSU
EVGA RTX 2080Ti FTW3 ULTRA
ACER Predator XB321HK 
 
#1

5 Replies Related Threads
    MSim
    Omnipotent Enthusiast
    • Total Posts : 14685
    • Reward points : 0
    • Joined: 2005/05/22 23:13:30
    • Location: Earth
    • Status: offline
    • Ribbons : 38
    Re: Power on issue with TORQ X5 2018/05/16 17:27:00 (permalink)
    Any yellow flags in Device Manager?
    Do you have the problem with other mice?
    Test with the mouse software not installed.
     
     


     
    #2
    spye435
    Superclocked Member
    • Total Posts : 107
    • Reward points : 0
    • Joined: 2016/08/19 05:33:48
    • Location: Preston UK
    • Status: offline
    • Ribbons : 0
    Re: Power on issue with TORQ X5 2018/05/16 23:21:08 (permalink)
    No issues in device manager. It doesnt show my X5 until i un plug and re plug.
    The issue doesnt occur with a basic mouse
    I uninstalled the EVGA software, but still the same. 
    It only occurs when the power to the system is completely removed. If i shut down the PC, but keep it switched on at the wall its ok. 

    NZXT S340
    I7 8086K @5.0 GHz
    Kraken X62 AIO
    16 Gb Corsair DDR4 3000 
    256 Gb Samsung SM961 M.2 SSD, 512 Gb 850 Evo SSD WD Blue 2TB
    Asus Maximus X Hero MOBO
    EVGA Supernova P2 850W PSU
    EVGA RTX 2080Ti FTW3 ULTRA
    ACER Predator XB321HK 
     
    #3
    MSim
    Omnipotent Enthusiast
    • Total Posts : 14685
    • Reward points : 0
    • Joined: 2005/05/22 23:13:30
    • Location: Earth
    • Status: offline
    • Ribbons : 38
    Re: Power on issue with TORQ X5 2018/05/17 10:30:42 (permalink)
    If it's still under warranty, request a RMA.


     
    #4
    Cool GTX
    EVGA Forum Moderator
    • Total Posts : 30983
    • Reward points : 0
    • Joined: 2010/12/12 14:22:25
    • Location: Folding for the Greater Good
    • Status: offline
    • Ribbons : 122
    Re: Power on issue with TORQ X5 2018/05/17 11:06:35 (permalink)
    Mouse installed on the Rig in your signature ?
     
    OS ?

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

    I am a Volunteer Moderator - not an EVGA employee

     https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

    RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


    #5
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49167
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: online
    • Ribbons : 199
    Re: Power on issue with TORQ X5 2018/05/17 13:35:08 (permalink)
    spye435
    The issue doesnt occur with a basic mouse

    Time to rma.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #6
    Jump to:
  • Back to Mobile