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Hot!Points not showing up on EVGA

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Sightbain
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Re: Points not showing up on EVGA 2017/06/20 22:54:13 (permalink)
I think the issue is that there is no actual post on the front page saying the issue is being resolved. People see this post title jump in and post saying they also don't have points. As long as you guys are working on it then no issues just expect more panic posts haha.




#61
Scarlet-Tech
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Re: Points not showing up on EVGA 2017/06/21 10:49:13 (permalink)
Sightbain
I think the issue is that there is no actual post on the front page saying the issue is being resolved. People see this post title jump in and post saying they also don't have points. As long as you guys are working on it then no issues just expect more panic posts haha.


Hopefully the OP can post an update. I don't want to jump and start changing things unless there is a true need to moderate a post.

P.S. EVGA pushed the update.
#62
Ranmacanada
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Re: Points not showing up on EVGA 2017/06/26 07:04:13 (permalink)
Well let's hope they push another update soon as I have my points, but I'm still stuck at "not" having them.




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#63
rjohnson11
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Re: Points not showing up on EVGA 2017/06/29 10:19:21 (permalink)
I have notified EVGA and they are aware of this but it might take a bit of time to resolve the issue.

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#64
Ranmacanada
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Re: Points not showing up on EVGA 2017/06/29 11:29:47 (permalink)
Yes manual updates are all they can do.  Their hard work and dedication to us, their customers never ceases to amaze me.




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#65
EVGATech_ChristianB
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Re: Points not showing up on EVGA 2017/06/30 11:55:41 (permalink)
Points should be updating on a regular basis again.

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#66
GTXJackBauer
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Re: Points not showing up on EVGA 2017/06/30 14:43:55 (permalink)
EVGATech_ChristianB
Points should be updating on a regular basis again.




Thank you!  

     
#67
Lazy_Cruncher
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Re: Points not showing up on EVGA 2017/06/30 16:31:18 (permalink)
It's good to hear that the automated updates were fixed, but today's point update actually dropped me 400k points (from ~3.8 mil to 3.47 mil). Manually tallying up my folding points I should have passed the 4 mil mark. The next point update should catch that difference, but will those points end up going towards next month?
#68
speed_demon24
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Re: Points not showing up on EVGA 2017/07/01 07:13:00 (permalink)
EVGATech_ChristianB
Points should be updating on a regular basis again.




I just checked and I'm down over a million points from where I should be. I was over 4 million around the beginning of this week, but now it's showing me at 3.8 million. I already requested my 2 and 4 million point payout earlier this week when I broke 4 million and got approved, but since the evga website shows me under the 4 million payout option is gone. Is this something I should be concerned about or will it get worked out on its own? 
#69
necessaryevil426
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Re: Points not showing up on EVGA 2017/07/12 03:34:50 (permalink)
Like a lot of other people, points have not been showing up for me lately. Today, my points have finally updated but I'm missing over one million points for the month of June. Is there someone I should contact?

 
#70
grotzenkopp
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Re: Points not showing up on EVGA 2017/07/12 03:46:03 (permalink)
necessaryevil426
Like a lot of other people, points have not been showing up for me lately. Today, my points have finally updated but I'm missing over one million points for the month of June. Is there someone I should contact?


yes, see forums . evga . com/FindPost/2692928
 
there's a more elaborate explanation what to do
post edited by grotzenkopp - 2017/07/12 03:48:14
#71
bcavnaugh
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Re: Points not showing up on EVGA 2017/07/12 13:30:31 (permalink)
My Points on EVGA's website aer over 4 Million more then what I have done this month to date.
8,135,416 -v- 11,901,567 (EVGA) so Team Members may want to wait before you request your EVGA Bucks another week or so.
 
Please note: Due to data issues from Stanford, it is possible this page will allow you to request folding points that you did not earn.  If you do this, you will be denied and you will not be allowed to request those points again.  Please be honest when using this page.
 
So this shows their are and have been Point Issues all over the web for a long time now.
post edited by bcavnaugh - 2017/07/12 21:40:06

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#72
chap34
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Re: Points not showing up on EVGA 2017/07/13 06:44:07 (permalink)
bcavnaugh
My Points on EVGA's website aer over 4 Million more then what I have done this month to date.
8,135,416 -v- 11,901,567 (EVGA) so Team Members may want to wait before you request your EVGA Bucks another week or so.
 
Please note: Due to data issues from Stanford, it is possible this page will allow you to request folding points that you did not earn.  If you do this, you will be denied and you will not be allowed to request those points again.  Please be honest when using this page.
 
So this shows their are and have been Point Issues all over the web for a long time now.




Well that sucks, I just clicked to request the bucks because I saw it available... Plus they shorted me last month - I hit 4m but didn't get to request points. 
 
I emailed the webmaster, hopefully he is merciful!

 
 

 
#73
Scarlet-Tech
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Re: Points not showing up on EVGA 2017/07/13 07:07:35 (permalink)
chap34
Well that sucks, I just clicked to request the bucks because I saw it available... Plus they shorted me last month - I hit 4m but didn't get to request points. 
 
I emailed the webmaster, hopefully he is merciful!


Did you check your points on EOC to verify that you did get your point count for the month before requesting? It only takes a few moments to check, and I would definitely suggest verifying before requesting.
#74
chap34
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Re: Points not showing up on EVGA 2017/07/13 08:01:46 (permalink)
I was just excited the button was there and clicked it! 
 
I didn't know I needed to verify, lesson learned

 
 

 
#75
Scarlet-Tech
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Re: Points not showing up on EVGA 2017/07/13 08:26:25 (permalink)
You are at 1.6m right now. Don't stop folding just because you requested them. Aim for 4 million and they will probably let you keep them. EVGA is very understanding. Definitely talk with the webmaster and let them know.
#76
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Re: Points not showing up on EVGA 2017/07/13 08:45:10 (permalink)
Just talked to Christian, the points that weren't showing for last month did indeed roll over to July. I am talking to him to get it corrected right now, so that no one loses or misses out on points. I will try to provide an update when I get more info.
#77
bcavnaugh
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Re: Points not showing up on EVGA 2017/07/13 12:51:11 (permalink)
Points are Look Good Now!

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#78
GTXJackBauer
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Re: Points not showing up on EVGA 2017/07/13 13:06:21 (permalink)
Scarlet-Tech
Just talked to Christian, the points that weren't showing for last month did indeed roll over to July. I am talking to him to get it corrected right now, so that no one loses or misses out on points. I will try to provide an update when I get more info.



Same thing happened to me.  I've already sent them an e-mail almost two weeks ago stating what the issues were but haven't heard back or seen any fixes done.

     
#79
kram36
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Re: Points not showing up on EVGA 2017/07/13 13:08:41 (permalink)
bcavnaugh
Points are Look Good Now!


I just looked at mine and points from the end of June are still rolled into July.

#80
bcavnaugh
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Re: Points not showing up on EVGA 2017/07/13 13:18:22 (permalink)
Just need to give it some time Team.

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#81
chap34
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Re: Points not showing up on EVGA 2017/07/13 13:18:28 (permalink)
kram36
bcavnaugh
Points are Look Good Now!


I just looked at mine and points from the end of June are still rolled into July.





Same

 
 

 
#82
Tiger770
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Re: Points not showing up on EVGA 2017/07/14 08:16:27 (permalink)
I'm having the opposite problem.  I hit 2 million a few days ago (currently 3.5mil) and waited until they posted.  I clicked the claim for the first level (2mil / $5) and it flipped to pending.  This morning now, I see my total for the month is listed as 1.7 Million....
 
I'd like to say that while point problems have always been around (I've folded off and on since year 3), Year 10 seems to have definitely been the worst with updates breaking, values being added or subtracted, manual point corrections having to be made, etc.  I realize this post may paint a target on my back as someone who is ungrateful or unappreciative of EVGA's generosity with this program (or as someone who isn't dedicated to the cure), but I do feel like this issue has progressively and noticeably gotten worse - especially since year 10 started.  And I don't feel like that critique is unreasonable or unjustified. 
 
It might go a long way to appeasing the user base if - in addition to the communication scattered in random posts we receive from the mods - we were to have a locked sticky posted at the top of this forum where we could see updates on issues that have been reported to EVGA, the status updates of those issues, and the resolution and explanation of what was done as a corrective measure.  I believe something like this would make it feel less like we have been forgotten about or are a low priority, because it would be an added effort on the Mods and EVGA's part to communicate in a timely and efficient manner about outages, bugs, problems, etc.

 

#83
bcavnaugh
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Re: Points not showing up on EVGA 2017/07/14 08:21:04 (permalink)
Tiger770
I'm having the opposite problem.  I hit 2 million a few days ago (currently 3.5mil) and waited until they posted.  I clicked the claim for the first level (2mil / $5) and it flipped to pending.  This morning now, I see my total for the month is listed as 1.7 Million....
 
I'd like to say that while point problems have always been around (I've folded off and on since year 3), Year 10 seems to have definitely been the worst with updates breaking, values being added or subtracted, manual point corrections having to be made, etc.  I realize this post may paint a target on my back as someone who is ungrateful or unappreciative of EVGA's generosity with this program (or as someone who isn't dedicated to the cure), but I do feel like this issue has progressively and noticeably gotten worse - especially since year 10 started.  And I don't feel like that critique is unreasonable or unjustified. 
 
It might go a long way to appeasing the user base if - in addition to the communication scattered in random posts we receive from the mods - we were to have a locked sticky posted at the top of this forum where we could see updates on issues that have been reported to EVGA, the status updates of those issues, and the resolution and explanation of what was done as a corrective measure.  I believe something like this would make it feel less like we have been forgotten about or are a low priority, because it would be an added effort on the Mods and EVGA's part to communicate in a timely and efficient manner about outages, bugs, problems, etc.


Site is down ATM for the 18 Year Thing Going on so we will all have to wait.

post edited by bcavnaugh - 2017/07/14 08:24:01

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#84
Tiger770
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Re: Points not showing up on EVGA 2017/07/14 08:22:53 (permalink)
bcavnaugh
 
Site is down ATM for the 10 Year Thing Going on so we will all have to wait.





I think you mean Year 18.  ;-)

 

#85
bcavnaugh
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Re: Points not showing up on EVGA 2017/07/14 08:23:48 (permalink)
Tiger770
bcavnaugh
 
Site is down ATM for the 18 Year Thing Going on so we will all have to wait.





I think you mean Year 18.  ;-)


I think So Too!

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#86
Dimensive
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Re: Points not showing up on EVGA 2017/07/17 04:12:29 (permalink)
Are the points not updating again? I noticed it worked a few days ago, but didn't update yesterday.

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#87
EVGA_RobB
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Re: Points not showing up on EVGA 2017/07/17 11:13:34 (permalink)
Hi All,
 
We are working on this more today.  I'll keep you updated.

Thanks,
Rob

 
#88
drougnor
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Re: Points not showing up on EVGA 2017/07/17 11:59:36 (permalink)
Just an FYI - I've just e-mailed Rob some files and stand ready to send more if needed. 
 
d


#89
GTXJackBauer
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Re: Points not showing up on EVGA 2017/07/17 17:15:23 (permalink)
Glorious!  My points have been fixed.

     
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