Dear RMA Dept.
 
I have been a Loyal EVGA Customer since 2004 and have never had an issue with RMA's on defective EVGA products, that is, until now.
 
In 2011 I purchased an EVGA Z68 SLI Micro motherboard direct from EVGA that has a 10 year warranty on it. In 2014 I had my first RMA with this board which was replaced with the same type of MB. On November 7, 2017 this replacement MB also died. I quickly started the RMA process and waited a week to be told:
 
Hello Richard,
 
I regret to inform you that we no longer have the EVGA Z68 SLI Micro (120-SB-E682-KR) motherboards for replacement. I would like to offer you the following options:
 
1.       Z270 FTW K (132-KS-E277-KR) spec page HERE
2.       50 EVGA Bucks
 
Please let me know what option you would like to go with and we will have your RMA updated to reflect this part change. If you have any questions please feel free to ask.
 
Regards,
Joseph L.
EVGA
 
First off, If you offer a 10 year warranty on a product, how can you not make sure you have enough stock on hand to cover your own warranty??
 
Second, I understand I am being offer the above MB that is equal or of greater performance according to your warranty terms, but that motherboard offer, forces me to upgrade my CPU, RAM, and Case for that matter. How is that equal?? How is that greater performance, if I have to shell out additional money for new parts to get that performance, When I have a perfectly good working CPU, RAM & Case??
 
Third: I also understand that the remaining 4 years on my warranty will be transferred to the Recertified Refurbished Board that you are offering me?? Really?? Fool me once, shame on you. Fool me twice, shame on me. What I mean by this is. What happens if in 2 years the Refurbished board dies. only to find out once again that there are no replacement boards available? Yep you guessed it EVGA will send me an equal or greater performance replacement, forcing me to upgrade yet again. 
 
This is totally unacceptable to me as I do not have the means to upgrade now, leaving me without a PC to do my job (did I mention that I work from home, so no computer means no paycheck) 
 
Oh and by the way 50 EVGA Bucks is a joke. Can you show me something I can buy on the EVGA website for 50 bucks that will get my PC up and running again??
 
Is it my fault EVGA does not have the motherboard I need in stock? Yet I feel like I am being punished for tying my PC components around your Z68 and EVGA brand name.
 
I really hope something more can be done for me.
 
Sincerely 
Richard

Dude get a grip and stop looking a gift horse in the mouth. You sent them a motherboard worth maybe $50 on the open market, they are offering to send you a mobo currently selling for over $200. Take the replacement, if you really need your precious z68 system to do your job (maybe consider getting more than one computer if your livelihood depends on it) go buy a mobo off ebay for $50, sell the replacement EVGA one and you now have $150 cash and $50 EVGA bucks. Sounds like a win to me, no idea how you are spinning this into a woe is me tale.

Taking and selling the replacement board is the best option.

somethingc00l
Dude get a grip and stop looking a gift horse in the mouth. You sent them a motherboard worth maybe $50 on the open market, they are offering to send you a mobo currently selling for over $200. Take the replacement, if you really need your precious z68 system to do your job (maybe consider getting more than one computer if your livelihood depends on it) go buy a mobo off ebay for $50, sell the replacement EVGA one and you now have $150 cash and $50 EVGA bucks. Sounds like a win to me, no idea how you are spinning this into a woe is me tale.

Excuse me? Do you know me or my situation to start spouting off like that??
 
Maybe you have fat pockets that allow you own more then one PC......I do not!
 
Maybe you have it so easy that you can afford to purchase a new CPU and RAM.....I do not!
 
Maybe you have the time to sit around and hope someone purchases your REFURBISHED REPLACMENT BOARD for $200.00.....I do not! 
 
 
 

Sajin
Taking and selling the replacement board is the best option.

That could be true, if the board sells fast.
 
What if it doesn't sell fast or sell at all? 
 
Would you buy this board from me, with it being refurbished, as is, no returns, over someone or a company offering a money back guarantee?
 
I don't know about you but I tend to stay away from sellers who do not offer some kind of refund/return. That is a big red flag for me.
 
 

Napathanes
Excuse me? Do you know me or my situation to start spouting off like that??
 
Maybe you have fat pockets that allow you own more then one PC......I do not!
 
Maybe you have it so easy that you can afford to purchase a new CPU and RAM.....I do not!
 
Maybe you have the time to sit around and hope someone purchases your REFURBISHED REPLACMENT BOARD for $200.00.....I do not!

 
Perhaps the reason you can't afford a second PC is you turn up your nose at the opportunity to make $150 on this deal, prob less than an hour of work but you can't be bothered. Or sell the replacement board for $100 (will sell in a day posted here for $100 guarantee it) and buy the nicest z68 board you can, prob still make a few bucks. You possess the ability to solve your problems yourself. Not getting any sympathy here.

I can see why the OP is frustrated about not being able to get another Z68 motherboard. He bought a product that had a long warranty for a reason. When it came time to use that warranty, he can't get the product replaced with a working Z68 SLi micro atx motherboard. 
 
 
 
 
 
 

MSim
I can see why the OP is frustrated about not being able to get another Z68 motherboard. He bought a product that had a long warranty for a reason. When it came time to use that warranty, he can't get the product replaced with a working Z68 SLi micro atx motherboard. 

Exactly, and by accepting a motherboard with a different chipset and ram type. I will be force to purchase a new CPU and Ram, something I can not afford to do.

The offer is:

I send a z87 Sabertooth from Asus, it has a G1820 (dual core) to hold the op over until he can sell the z270, and then uses the money to upgrade the dual core to a quad core. I don’t want shipping or anything.

As the Op read my message a few days ago and didn’t respond, I am guessing he doesn’t want the upgrade. Z87 allows the op to keep the ram and gets the system working until a better cpu can be acquired without losing money.

I do have a 4790k, but the z87 will not post with that cpu installed. The op should be able to utilize up to a 4770 or a 4670 with the board and have no issues, which should be found for relatively cheap now a day since it is from 2013.