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Hot!Parcelforce is asking me to pay £180 in customs charges for receiving RMA'ed replacement

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soccerkid
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2021/04/29 07:39:31 (permalink)
I was just told by Parcelforce that I have to pay £180 in customs charges in order to be able to receive the replacement from EVGA..... very disappointed.... why? Also the whole process took exactly two months since I sent the card...
post edited by soccerkid - 2021/04/29 07:41:39
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    OG_Grinskin
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    Re: Parcelforce is asking me to pay £180 in customs charges for receiving RMA'ed replaceme 2021/04/29 07:56:02 (permalink)
    Great, this is exactly why I'm not sending mine for RMA until EVGA address this, I keep seeing abhorrent charges from customs on either side. Maybe if this is such a problem, they should re open the UK warranty fulfillment center they closed.

    I even asked every courier to send it delivery duty paid for sending my faulty card and they all state they can't pre pay anything when they don't know how much the charges will be, and if the charges are £180 on top of the £80 we have to pay to ship the bloody card over in the first place then, thanks, we just lost over half of what we paid for the card just to get a replacement for a fault that's essentially down to EVGA.

    They have the cheek to ask for us to pay delivery duties paid but then don't return the same courtesy for sending out a new one.

    All I'm seeing is the bare minimum done by evga and the customers being left high and dry because of this.
    #2
    EVGATech_DanielC
    EVGA Tech Support
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    Re: Parcelforce is asking me to pay £180 in customs charges for receiving RMA'ed replaceme 2021/04/29 07:58:54 (permalink)
    Hello Soccerkid,
    We're sorry to see your having a bad experience with the RMA process, please reach out to us at Support@EVGA.com so we can best assist you in this matter.
     
    -Daniel C

    Like our service? Please provide feedback for us at the link HERE
    #3
    soccerkid
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    Re: Parcelforce is asking me to pay £180 in customs charges for receiving RMA'ed replaceme 2021/05/03 01:08:30 (permalink)
    Thanks, I sent an email on Thursday. Still waiting for a response.
    #4
    jonnycard
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    Re: Parcelforce is asking me to pay £180 in customs charges for receiving RMA'ed replaceme 2021/05/04 06:09:47 (permalink)
    Have you tried parcelmonkey courier comparison website ?
    #5
    soccerkid
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    Re: Parcelforce is asking me to pay £180 in customs charges for receiving RMA'ed replaceme 2021/05/06 23:59:34 (permalink)
    I have received a lukewarm email from Evga saying they can provide more evidence of the parcel being Rma/warranty replacement so as to try and convince my local customs authorities to waiver the charge, although that doesn’t work. If I have to appeal the charge, I have to do it AFTER paying for it and receiving the parcel, because the customs authorities require the original packaging of the item too as supporting evidence.

    Furthermore, my card has lost 2+ months of warranty, as, since I sent it on 2 March until today, it has been more than 2 months away from me travelling Europe and having a massive holiday at UK customs...


    I am very disappointed....
    #6
    OG_Grinskin
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    Re: Parcelforce is asking me to pay £180 in customs charges for receiving RMA'ed replaceme 2021/05/07 11:35:31 (permalink)
    This is yet a other fear I have about sending mine out, they need to find a fix to this ASAP, I don't have a spare £250 to shell out on delivery and customs charges.

    They need to arrange an alternative or, step up and make a solution, I swear I've send like 10 emails to EU customer services and still get the same answer over and over. Its hopeless.
    #7
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