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Hot!Parcel waiting to be collected?

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Parkdale
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2022/11/23 06:09:27 (permalink)
Hi, I have tried to get all the RMA conditions right... I see from my tracking via Parcelforce, that it's now awaiting collection at your EU office in Germany. Could/does this mean that EVGA have rejected it and it's now on the way back.
Any way of finding out?
post edited by Parkdale - 2022/11/23 06:16:13
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    rjohnson11
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    Re: Parcel waiting to be collected? 2022/11/23 06:39:47 (permalink)
    forwarded to EVGA EU

    AMD Ryzen 9 7950X,  Corsair Mp600 Pro M.2, 32GB Corsair DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    EVGATech_MarkusK
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    Re: Parcel waiting to be collected? 2022/11/23 07:16:29 (permalink)
    Hi Parkdale,
     
    could you please forward your tracking number to supporteu@evga.com - we will check, thx
     
    Markus
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    Parkdale
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    Re: Parcel waiting to be collected? 2022/11/25 01:39:06 (permalink)
    Hi, is any further info on my RMA ID: 1507248. Parcel still shows as awaiting collection from depot.
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    rjohnson11
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    Re: Parcel waiting to be collected? 2022/11/25 03:13:17 (permalink)
    Parkdale
    Hi, is any further info on my RMA ID: 1507248. Parcel still shows as awaiting collection from depot.


    EVGA doesn't always monitor the forums. Did you forward your tracking info as requested? 

    AMD Ryzen 9 7950X,  Corsair Mp600 Pro M.2, 32GB Corsair DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    Parkdale
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    Re: Parcel waiting to be collected? 2022/11/27 03:49:08 (permalink)
    Yes, but haven't heard anything since and no movement on parcel delivery status.
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    rjohnson11
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    Re: Parcel waiting to be collected? 2022/11/27 05:33:39 (permalink)
    Parkdale
    Yes, but haven't heard anything since and no movement on parcel delivery status.


    EVGA EU offices are closed on the weekend. I have forwarded this to their office. 

    AMD Ryzen 9 7950X,  Corsair Mp600 Pro M.2, 32GB Corsair DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    EVGATech_MarkusK
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    Re: Parcel waiting to be collected? 2022/11/28 00:43:50 (permalink)
    Hi,
     
    your package was hold at the customs department - we are trying now to declare the package and get it shipped to us.
     
    Markus
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    Parkdale
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    Re: Parcel waiting to be collected? 2022/11/30 09:05:40 (permalink)
    Hi Markus, many thanks for getting things moving. I see the replacement card is on it's way.
    BTW what's "declare the package"? just in case it was an issue I caused.
     
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    rjohnson11
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    Re: Parcel waiting to be collected? 2022/11/30 09:12:19 (permalink)
    Parkdale
    Hi Markus, many thanks for getting things moving. I see the replacement card is on it's way.
    BTW what's "declare the package"? just in case it was an issue I caused.
     


    I believe that means EVGA would need to satisfy the customs requirements before receipt. 

    AMD Ryzen 9 7950X,  Corsair Mp600 Pro M.2, 32GB Corsair DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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