mavergara25Hey Guys, My brother bought a 3060 from an authorized EVGA reseller recently, he paid a lot for it. He entered the step up program and the 3070 he wanted to step up to was actually less than what he paid for his 3060, not a big deal he though. He would just get the 3070 in its place and pay the taxes. This sounds reasonable. Today, he got the Step 3 offer from EVGA, they offered him half of what he paid for the 3060. Is this a mistake? I thought the step up program applied the full invoiced/paid amount from an authorized reseller to the cost of the selected step up card (3070) ????? Do you guys think this was a mistake or does EVGA only offer half of the invoice amount for step ups?
eag08Shame on EVGA for being misleading. This should not be hidden in a drop-down on the step-up page.An example for calculating the cost difference is front and center on their page: ExampleYou have purchased a graphics card for $299.99, tax was $26.25, shipping was $10.25, and you also took advantage of a $30.00 rebate from EVGA. The product you wish to Step-Up to lists an MSRP of $399.99.Add $299.99Ignore $26.25 tax and $10.25 shippingSubtract $30.00 for the rebate to get $269.99Subtract $269.99 from $399.99$130 is the cost of this example, plus return shipping and applicable taxesAn important exception to the calculation is hidden under their FAQ "Why did my price paid get changed during the approval process?": "If the purchase price paid on your invoice (less any discounts) exceeds the MSRP of your product when you submit for a Step-Up, then the Price Paid for Product will be adjusted to match the product’s current MSRP." What is messed up about this is that customers are not likely to read that bullet point before they buy the card. EVGA could have made this much more transparent by adding an additional note after the first bullet point.If the purchase price paid on your invoice (less any discounts) exceeds the MSRP of your product when you submit for a Step-Up, then the Price Paid for Product will be adjusted to match the product’s current MSRP.This is not a great customer experience EVGA and seems very shady, I hope you folks correct course by considering my feedback.
the_Scarlet_oneThe FAQ’s are very clear... There is nothing hidden.
bill1024There is a couple other threads in here about the same thing.
eag08Are forum moderators official employees or representatives of EVGA? If so, I am appalled by the disrespect for its customers. the_Scarlet_oneThe FAQ’s are very clear... There is nothing hidden. bill1024There is a couple other threads in here about the same thing. Seems like the experiences of others don't backup the opinion that the FAQs are "very clear".I offer clear feedback on why people may be confused and how to increase transparency of the process.The feedback is completely free to implement with little effort and can have the benefit of less confusion (as shown by other threads) and a greater customer experience.
transdogmifierIf it's 'not clear' to you, I suspect your reading comprehension is nil.