jonnotheone
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Well iv just checked my rma and they have recived it. However on the returns section it says the same product number as the one iv just sent in. Am i being stupid and its the same number for all the 970s or are they shipping my one back.????
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the_Scarlet_one
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Re: Ok confused about my RMA
2017/07/04 11:30:08
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They will ship the same model that you sent in. That is the product number you are seeing. It will be a different serial number.
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jonnotheone
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Re: Ok confused about my RMA
2017/07/04 12:13:51
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Ahhh thank you... I knew i was just being dumb.. Thanks again..
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GarrettL
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Re: Ok confused about my RMA
2017/07/05 12:10:36
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Hi jonno, We will always send back a direct replacement (same PN) through the warranty process. If this is not possible, as per our warranty policy our RMA department will update the RMA to send out the next available card of equal or greater performance. If you ever have any questions about the RMA, please email supportEU@evga.com and we can look at your replacement to see exactly what's going on.
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jonnotheone
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Re: Ok confused about my RMA
2017/07/06 13:58:05
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Well it seems they have sent my replacement.. But why the hell is ut coming from germany and not the uk..
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the_Scarlet_one
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Re: Ok confused about my RMA
2017/07/06 14:12:47
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jonnotheone Well it seems they have sent my replacement.. But why the hell is ut coming from germany and not the uk..
Probably where the office is.
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jonnotheone
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Re: Ok confused about my RMA
2017/07/06 14:20:23
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Scarlet-Tech
jonnotheone Well it seems they have sent my replacement.. But why the hell is ut coming from germany and not the uk..
Probably where the office is.
i sent mine to there uk RMA department so one should of come back from there.. I honestly dont mind were it comes from i just wish they would of said its coming from germany and id have to wait 2 weeks for it.
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_JeffP
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Re: Ok confused about my RMA
2017/07/08 23:08:59
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Hello jonnotheone, While we can receive RMA products in the UK all of our products are shipped from our warehouse in Germany, I apologize for the confusion and the inconvenience.
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jonnotheone
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Re: Ok confused about my RMA
2017/07/09 01:37:02
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EVGATech_JeffP Hello jonnotheone, While we can receive RMA products in the UK all of our products are shipped from our warehouse in Germany, I apologize for the confusion and the inconvenience.
ahh ok.. well it might be worth mentioning that in the email that gets sent out to say its been shipped. Mine is in the uk now and should be with me tomorow cant wait iv been going cold Turkey on my pc as no gpu no play play.
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Hoggle
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Re: Ok confused about my RMA
2017/07/09 01:42:04
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jonnotheone
EVGATech_JeffP Hello jonnotheone, While we can receive RMA products in the UK all of our products are shipped from our warehouse in Germany, I apologize for the confusion and the inconvenience.
ahh ok.. well it might be worth mentioning that in the email that gets sent out to say its been shipped.
Mine is in the uk now and should be with me tomorow cant wait iv been going cold Turkey on my pc as no gpu no play play.
That is the worst part of an RMA is not being able to play any games. I at least have a video card that would keep my system working if I needed to RMA a graphics card back but it would mean no real gaming on it.
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rjohnson11
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Re: Ok confused about my RMA
2017/07/09 02:09:02
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EVGATech_JeffP Hello jonnotheone, While we can receive RMA products in the UK all of our products are shipped from our warehouse in Germany, I apologize for the confusion and the inconvenience.
This actually saves you as the consumer some time and money because if you had to send the item to Germany that would take a few more days. The shipment costs to Germany would also be slightly more expensive than a shipment within the UK.
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jonnotheone
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Re: Ok confused about my RMA
2017/07/09 02:22:40
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rjohnson11
EVGATech_JeffP Hello jonnotheone, While we can receive RMA products in the UK all of our products are shipped from our warehouse in Germany, I apologize for the confusion and the inconvenience.
This actually saves you as the consumer some time and money because if you had to send the item to Germany that would take a few more days. The shipment costs to Germany would also be slightly more expensive than a shipment within the UK.
i totaly get that and im glad it was in thw uk i had to ship to. However anyone would assume if you send it to a uk base it would come back from a uk base.(well i did) as i said im not fussed about it coming from somewere else id of just liked a heads up is all..
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rjohnson11
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Re: Ok confused about my RMA
2017/07/09 02:29:28
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jonnotheone
rjohnson11
EVGATech_JeffP Hello jonnotheone, While we can receive RMA products in the UK all of our products are shipped from our warehouse in Germany, I apologize for the confusion and the inconvenience.
This actually saves you as the consumer some time and money because if you had to send the item to Germany that would take a few more days. The shipment costs to Germany would also be slightly more expensive than a shipment within the UK.
i totaly get that and im glad it was in thw uk i had to ship to. However anyone would assume if you send it to a uk base it would come back from a uk base.(well i did) as i said im not fussed about it coming from somewere else id of just liked a heads up is all..
From Germany EVGA sends items via UPS so actual shipment time is not so long even to the UK.
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