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Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra

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MikeTheShowMadden
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2020/10/09 11:10:57 (permalink)
Hello all, this is my first post here and just want to say I'd appreciate any help regarding to a weird problem I have been having.  Currently, since I got my new card (3080 FTW3 Ultra) a couple days ago, I noticed that on occasion my screen will randomly go black or blank for a split second.  Sometimes it happens just once, sometimes it happens a few times back to back with a second or so in between, and there doesn't seem to be too much of a cause on why it happens.
 
I've first noticed, and notice it the most, just being at the desktop using Chrome or whatever.  It has happened in games, but it seems to not matter if I am playing a game or not.  I am using an LG 32GK850G monitor which is a G-Sync monitor (not G-Sync compatible, but full).  At first, I suspected that the black/blank screen happening had something to do with G-Sync (and it still might) as it has a similar effect when turning on/off G-Sync in the NV control panel.  However, it still can happen with or without G-Sync being turned on, so I am not sure it is really the issue.
 
Currently, I have tried using DDU and doing a clean install of the drivers, I have tried both Game Ready and Studio drivers, and I tried turning on and off G-Sync.  I have not tried a different monitor yet as I only have another G-Sync monitor to test with, however I will try my TV later that doesn't have G-Sync.  I also have not tried a new DisplayPort cable yet as I don't have one readily available and it doesn't seem like it is a cable issue but 3 days ago I never saw this problem before on the exact same setup and monitor.  I'm running an 850 watt EVGA Supernova that is a few years old with three VGA power cables into the card.  I have tried both OC and normal bios switch modes and it happens in both.  The card doesn't seem to care about the clock speeds as it has happened with 0% GPU utilization at 210 MHz clock speed, and seemingly much higher GPU clock speed while in games.
 
I can't say for certain if this is a card problem because I've messed with OCing the past couple of days and ran all kinds of benchmarks and stress tests and games without any crashes or artifacting whatsoever.  From that perspective, the card has been great and running as it should.  The only issue is this random blank screen that happens occasionally with almost no telling when it will happen again.  It can happen a few times in a few minutes, or go for hours without having seeing it.  To that, it is really hard to test and verify if any changes is working properly because of how irreproducible the problem is currently.
 
Again, I appreciate if anyone has some answers or at least something to help point me in the right direction to helping with the problem.  Currently, I find it less likely that it is a hardware/card issue as this is the only problem with it and otherwise has been running great.  I also can't tell if it is a driver issue because NVidia supposedly fixed some flickering and G-Sync issues in the most recent driver updates.  I tried asking around on the Nvidia reddit and someone suggested other people with the FTW3 Ultra card saw similar problems.  I couldn't really find anything on here or the internet to help with much of anything, so I appreciate it if anyone here has something to say about it.  Thanks!
#1

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    aka_STEVE_b
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/10/09 11:12:23 (permalink)

    AMD RYZEN 9 5900X  12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
    #2
    arestavo
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/10/09 11:28:13 (permalink)
    Knowing your computer specs always helps. 
     
    G-Sync monitors are especially hard hit with problems with the 30 series. Some black screen problems have been resolved by recent driver fixes, others have been resolved by firmware updates to the monitor/TV, and yet others have been fixed by a new, certified DP cable. If turning off G-Sync fixes the black screen happening, a driver fix or a new DP cable is in order.
    post edited by arestavo - 2020/10/09 11:30:48
    #3
    MikeTheShowMadden
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/10/09 11:44:52 (permalink)
    My specs are:
    • i7-6700k
    • GigaByte Z170X-Designare
    • 16GB RAM
    • 3080 FTW3 Ultra
    • 850 watt Gold 80 SuperNova
    • LG 32GK850G monitor
    • Windows 10 Home 64
    Turning off G-Sync does NOT help in this case.  I've had it happen with my G-Sync turned off as I had it off for awhile when running 3dMark benchmarks.  The drivers haven't fixed the problem for me, but I don't know how worse it was before as I got my card after the latest driver updates.  I could try a new DP cable, but I highly doubt taking it out of my 1080 and putting into my 3080 would have made a difference unless there is something special a 3080 does over a 1080 requiring a higher quality cable.  Remember, this is also happening on my desktop, and could possibly happen while I am typing this message out.  The GPU isn't under any load.
     
    The reason I am trying to find answers sooner rather than later, especially when waiting for drivers and how infrequent or sporadic this problem can happen, is that I don't want to have to end up RMAing it after 30 days and end up paying 800+ dollars just for a refurb down the road.  I'd rather get help and figure out if it is a hardware issue to help get that process going early given how the supply and demand of the 3080 is recently.
    #4
    arestavo
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/10/09 11:49:55 (permalink)
    Try a new DP cable.
    #5
    aka_STEVE_b
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/10/09 11:49:55 (permalink)

    AMD RYZEN 9 5900X  12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
    #6
    arestavo
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/10/09 11:52:27 (permalink)
    There's also a new OSD control software listed on the LG site (Sep. 25th) - not sure what it does, but maybe it will help as well: https://www.lg.com/us/sup...duct/lg-32GK850G-B.AUS
     
    #7
    MikeTheShowMadden
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/10/09 12:40:53 (permalink)
    I ordered a new DP cable just in case that will be here in a couple of days, and I downloaded that new software update.  It isn't a driver, but a way to manipulate your screen space.  Not sure if it will help, but I will try it anyway.  I also unplugged my TV that I usually kept plugged in, in the HDMI slot in case there was some weird problem where the driver/card loses primary monitor focus despite my TV not even being on or on the right source.
     
    EDIT:  Still happened with only one monitor plugged in :/
     
    EDIT 2: I am seeing some event logs around WindowsBlackScreenDiagnosticsV1 in my logs that's pretty recent.  Currently doing research based on that, but will gladly take more help for anyone who has experiences the same event log.  This seems to happen when I reset the use Windows+CTRL+Shift+B to reset the display.
    post edited by MikeTheShowMadden - 2020/10/09 13:54:46
    #8
    joshtillery
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/11/04 10:48:32 (permalink)
    im currently having the same issue.  All displays connected to 3080 xc3 go black for a minute or 2 and then an event view error prompts:
     
    Faulting application name: wallpaper32.exe, version: 1.0.0.0, time stamp: 0x5f611cfd
    Faulting module name: d3d11.dll, version: 10.0.19041.546, time stamp: 0x44e07052
    Exception code: 0xc0000005
    Fault offset: 0x0011d1e6
    Faulting process id: 0x33e0
    Faulting application start time: 0x01d6b218da20814b
    Faulting application path: H:\steam\steamapps\common\wallpaper_engine\wallpaper32.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
    Report Id: 45345a43-7be0-4a7b-8cc0-954c5b3f5625
    Faulting package full name:
    Faulting package-relative application ID:
    #9
    shibumi7126
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/11/04 11:02:36 (permalink)
    I had the same problem and it was fixed with a new HDMI cable.
    #10
    sniper680
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/11/04 16:27:41 (permalink)
    I actually made a post about it here yesterday.
    Try the following:
    -Open Nvidia Control Panel and enable Debug mode under the Help tab.
    -Open Nvidia Control Panel, go to Manage 3D settings, under Global Settings enable "Prefer maximum performance" in Power management mode.
     
    It solved the black screen issues for me.
    #11
    Sajin
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2020/11/04 20:01:13 (permalink)
    joshtillery
    im currently having the same issue.  All displays connected to 3080 xc3 go black for a minute or 2 and then an event view error prompts:
     
    Faulting application name: wallpaper32.exe, version: 1.0.0.0, time stamp: 0x5f611cfd
    Faulting module name: d3d11.dll, version: 10.0.19041.546, time stamp: 0x44e07052
    Exception code: 0xc0000005
    Fault offset: 0x0011d1e6
    Faulting process id: 0x33e0
    Faulting application start time: 0x01d6b218da20814b
    Faulting application path: H:\steam\steamapps\common\wallpaper_engine\wallpaper32.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
    Report Id: 45345a43-7be0-4a7b-8cc0-954c5b3f5625
    Faulting package full name:
    Faulting package-relative application ID:


    Wallpaper engine issue. Check for updates to the program.
    #12
    pulsar101
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2021/03/31 16:16:05 (permalink)
    Hey did you end up solving this as I have the exact same issue with the exact same card...
    #13
    milkman76
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2021/04/05 14:10:19 (permalink)
    Ive been seeing this as well. 
     
    1080ti I just swapped out did not cause brief black screen. 30 year custom builder, sysadmin here. 
    As soon as I installed the 3080 and resolved the PSU issues.... that NVIDIA and EVGA blame on PSU makers, who in turn blame GPU makers, I started testing the card in games. I notice about maybe once an hour, twice an hour, the screen will blink and go black for about 1/4 of a second. 
     
    I dont use Gsync or Freesync and do not have a monitor with it. Im on a BenQ 32" PD3200U. The flashing occurs with vsync on or off, in any game, as far as I can tell so far. The issue is minor and not a "show stopping" issue, but it is present and annoying, and if I am in an intense moment of a game, it can interrupt me. 
    ASrock x299 taichi. 
    I7 7800x
    32GB DDR4
    3080FTW3
    SSDs, etc. 
    All stock, no overclocking, all updated drivers, latest BIOS (non-resizable BAR) on everything. 
     
    EDIT: oh -- forgot to mention, swapped DP ports and cables. Same issue. 1080ti and nvidia 960 on other systems dont cause this on the same monitor. 
     
    post edited by milkman76 - 2021/04/05 14:18:28
    #14
    pulsar101
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2021/04/05 14:40:43 (permalink)
    milkman76
    Ive been seeing this as well. 
     
    1080ti I just swapped out did not cause brief black screen. 30 year custom builder, sysadmin here. 
    As soon as I installed the 3080 and resolved the PSU issues.... that NVIDIA and EVGA blame on PSU makers, who in turn blame GPU makers, I started testing the card in games. I notice about maybe once an hour, twice an hour, the screen will blink and go black for about 1/4 of a second. 
     
    I dont use Gsync or Freesync and do not have a monitor with it. Im on a BenQ 32" PD3200U. The flashing occurs with vsync on or off, in any game, as far as I can tell so far. The issue is minor and not a "show stopping" issue, but it is present and annoying, and if I am in an intense moment of a game, it can interrupt me. 
    ASrock x299 taichi. 
    I7 7800x
    32GB DDR4
    3080FTW3
    SSDs, etc. 
    All stock, no overclocking, all updated drivers, latest BIOS (non-resizable BAR) on everything. 
     
    EDIT: oh -- forgot to mention, swapped DP ports and cables. Same issue. 1080ti and nvidia 960 on other systems dont cause this on the same monitor. 
     


    Might pay to have another look at the cables as that was what my issue turned out to be. I had a HDMI 2.0b cable expensive quality one and was doing the issue even when it was on res and settings that 2.0b should be able  to handle. Turns out around 99 percent of high end hdmi cables are not certified. Ended up finding the only certified 2.1 in australia and it works PERFECTLY. sounds like you are using DP so might not be relevant to you but i really have to wonder if DP cables have the same issues. 
    #15
    milkman76
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2021/04/05 14:53:57 (permalink)
    pulsar101
    milkman76
    Ive been seeing this as well. 
     
    1080ti I just swapped out did not cause brief black screen. 30 year custom builder, sysadmin here. 
    As soon as I installed the 3080 and resolved the PSU issues.... that NVIDIA and EVGA blame on PSU makers, who in turn blame GPU makers, I started testing the card in games. I notice about maybe once an hour, twice an hour, the screen will blink and go black for about 1/4 of a second. 
     
    I dont use Gsync or Freesync and do not have a monitor with it. Im on a BenQ 32" PD3200U. The flashing occurs with vsync on or off, in any game, as far as I can tell so far. The issue is minor and not a "show stopping" issue, but it is present and annoying, and if I am in an intense moment of a game, it can interrupt me. 
    ASrock x299 taichi. 
    I7 7800x
    32GB DDR4
    3080FTW3
    SSDs, etc. 
    All stock, no overclocking, all updated drivers, latest BIOS (non-resizable BAR) on everything. 
     
    EDIT: oh -- forgot to mention, swapped DP ports and cables. Same issue. 1080ti and nvidia 960 on other systems dont cause this on the same monitor. 
     


    Might pay to have another look at the cables as that was what my issue turned out to be. I had a HDMI 2.0b cable expensive quality one and was doing the issue even when it was on res and settings that 2.0b should be able  to handle. Turns out around 99 percent of high end hdmi cables are not certified. Ended up finding the only certified 2.1 in australia and it works PERFECTLY. sounds like you are using DP so might not be relevant to you but i really have to wonder if DP cables have the same issues. 




    Not my issue at all. Ive already tested 2 different new DP cables, which work fine in every other system and GPU in the house, including the 1080ti.
    If this particular GPU has some special cable requirement that nobody bothered to publish, like the PSU issues that obviously exist which nobody bothered to publish pre-sales, that's on the vendor, not on the customer. These cables work fine everywhere else. 
    #16
    pulsar101
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2021/04/06 15:51:05 (permalink)
    Well i don't really know about DP but for HDMI yes the card does. And testing on another device is no good you need certified cables that are verifed by the app.
    #17
    milkman76
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2021/04/06 17:59:57 (permalink)
    pulsar101
    Well i don't really know about DP but for HDMI yes the card does. And testing on another device is no good you need certified cables that are verifed by the app.


    When HDMI revisions change, you typically get new cables or things go wrong, yes. This is also typically very well understood, published ahead of the specification change, and explained well in documentation. That isnt this situation. 
     
    EVGA/other vendors can take care of all the certifying of new specifications ahead of time, if that were the case. The only reason we have to muck about with HDMI and DP certification nonsense is Intel Secure Guard/SGX and all the horrible DRM that was turned on, in many cases POST-PRODUCTION, to support the industry's control over 4k, HDR streaming content and UHD BD players. This wasnt even a concern for gamers until a few years ago, and if it isnt published ahead of time, it isnt my concern today. 
    #18
    mayatola
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    Re: Occasional Black/Blank screen for split second with new 3080 FTW3 Ultra 2021/04/06 22:06:43 (permalink)
    Have you found a fix? I had a similar problem with my 3090, but after the latest nvidia drivers (465.89), I never had the issue again (no more random black screens).


    #19
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