So i posted a thread there exposing noctua's unfair treatment and discrimination towards the d15's owners compared to the d14 owners and within minutes i had replies from their employees threatening me that they know about what i just did and that it wasn't smart etc. I replied to them that i do want them to see my thread so they get fully embarrassed for what they did to me and start treating the d15 owners with the same respect and honesty they do to the d14 owners.

Glad i saved a copy here it is. Not glad that i didn't copy noctua agents' replies to show how they have no shame and how smart they tried to turn the attention on me because i had to lie to get what they were giving to the d14 owners but were denying to the d15 owners and were lying to our face that they don't have any extra steel clips nor willing to make any for the d15 coolers.
 
"Thread title"
Attention noctua nh d15 owners! (the only way to get extra steel clips for your cooler/this doesn't apply to d14 owners).
 
Thread subject
So after i bought this amazing cooler i wanted to put a third fan on it not so much for the little performance increase but for the badassery of looks having a giant cooler with 3 giant fans!
I looked everywhere and couldn't find anywhere to buy a third steel clip set, then I was told by the d14 owners that to get a third steel clip set is easy and free, all you have to do is email noctua support your invoice and request a third clip set. I had also d14 owners telling me how they just yesterday received theirs in the mail etc. I was soon to find out how bad noctua discriminates the d15 from the d14 owners.
This was my conversation with noctua support.(enjoy it with some popcorn, it gets hilarious towards the end)
 
"Noctua support"
Dear customer,
 
thank you very much for contacting us.
Please have a look on our FAQ regarding a third fan on the NH-D15:
http://www.noctua.at/main...ts_id=68&lng=en#18
 
Kind regards, Mit freundlichen Grüßen,
Fr./Mrs. Michaela Pfeifer
Noctua support team
 
"me"
I see but still would like to put a third fan on this amazing cooler. My friends told me to contact you as they had received a third steel clip from you guys, can you do one more exception and mail me one? :)
 
"Noctua support"
Dear customer,
 
maybe your friends asked for a 3rd fan kit for the NH-D14? Because we don't have any additional clips for the NH-D15. You can just try to fix the fan with cable wires on the heatsink.
 
Kind regards, Mit freundlichen Grüßen,
Fr./Mrs. Michaela Pfeifer
Noctua support team
 
"me"
Yeah it was for their nh d14, are the clips for the nh d14 different? I haven't purchased yet a third fan for my d15 as I couldn't find any clips and was told to contact you. In the future will you guys have any extra clips for the d15? Should I contact you again in few months?
 
"Noctua support"
Dear customer,
we will not create those fan clips as adding a third fan wouldn't affect the cooling efficiency but only increase the noise level and is contrary to our product philosophy.
Thank you for your understanding!
 
Kind regards, Mit freundlichen Grüßen,
Fr./Mrs. Michaela Pfeifer
Noctua support team
 
So pretty much that was their polite way of telling me to f*ck off.
So then i thought what if one of my existing clips breaks or lose it somewhere while moving parts or whatever, i said let me contact them through a different email and make up a story where i lost my clips and see what they tell me(note from above messages they said they don't have any additional clips for the d15 cooler nor they willing to make some)
(i thought of telling them i got robbed of them as if i said i lost them it wouldn't be very believable and if i said one of them broke they might ask for pictures like they did to another guy who wanted to replace his malfunctioning noctua fan that was leaking fluid/ he said they told him to break a fin from his fan and send them a picture)
 
"me under different email"
Urgent! Need help!
 
I participated in a gaming event that took place this week in (my area) where I took my computer to that event and at the launch break people stole the fans of my noctua nh d15 cooler along with my mouse and keyboard. The people in charge paid for my damages but the problem I have now when I go online to buy replacement fans for my cooler I can't find the steel clips that mount them. Can you guys tell me where can I get fans and steel clips for my noctua nh d15?
 
"Noctua support"
Dear customer,

thank you very much for contacting us.

The fans, NF-A15 PWM, can be bought at your local dealer. The fan clips can be ordered via us. Therefor I simply need a copy of the purchase invoice of your cooler and your shipping address.
As soon as I receive those datas I will gladly send you the needed fan clips free of charge.
Kind regards, Mit freundlichen Grüßen,
Fr./Mrs. Michaela Pfeifer
Noctua support team
 
Then i send them the required documents and they replied with this
 
"Noctua support"
Dear customer,
 
Thanks for sending over the requested data and documents.
The parts will be dispatched today, please expect a delivery time of 4-8 working days within Europe and 10-14 working days overseas.
 
Kind regards, Mit freundlichen Grüßen,
Fr./Mrs. Michaela Pfeifer
Noctua support team
 
Hip Hip, Hooray!
Hip Hip, Hooray!
Hip Hip, Hooray!
https://www.youtube.com/watch?v=BIanXyiHu8o
 
 
 
 
 

They tried to scare me but it shows who got really scared removing my thread in seconds just right after he showed up!
 
Screenshot will be coming soon!
 

Halo_003
Pictures?
 

I just took a screenshot, can i upload it directly here or put it on photobucket then post the link here?

kaninja
Noctua FAQ

Can I install a third fan on the NH-D15?

Adding a third fan to the NH-D15 only yields minimal improvements in cooling performance (0.5°C max.), but noise levels will increase significantly. As this doesn’t make sense from a technical point of view, we don’t include mounting hardware for a third fan in the box and don’t offer it separately.

This is not discrimination.

You were not entitled to the clips as they were clearly not part of the original design or product description. Noctua even CLEARLY states this in the FAQ on their website.

You lied and got what you wanted. Congratulations.

So them saying they don't have any additional clips nor they will create some is not lying?
They lied to me first when i didn't and why d15 owners are not allowed to put a third fan but d14 owners can? Isn't that unfair treatment or what?(their faq only makes this unfair treatment official, like telling it to our face without shame) D14 and d15 coolers are almost identical in performance, some users also claim d14s are better than d15s!
 
By the way i just uploaded the screenshot in photobucket but the pic was uploaded small, if anyone can advise a better way to upload that pic please do.
 
http://i1370.photobucket....owners_zps3bbcfdbb.png
 
I shouldn't have to lie to get what they are giving to d14 owners for free when they request to put a 3rd fan on their cooler.
Come on guys am i the only one who sees unfair treatment here? How would you feel if you were a d15 owner and wanted to put a third fan and noctua lied to you and denied you what they were giving and keep giving to everyone else with almost identical cooler to you!

They technically did not lie because they don't have any extra clips for a third fan just extra clips from losing one.... Look at the country they are based in as well then you'll realize the tone... They weren't being rude just being themselves... Honestly I don't think you should keep the clips or if you do you should send them money to cover the cost of shipping and the brackets...

BF3PRO
They technically did not lie because they don't have any extra clips for a third fan just extra clips from losing one.... Look at the country they are based in as well then you'll realize the tone... They weren't being rude just being themselves... Honestly I don't think you should keep the clips or if you do you should send them money to cover the cost of shipping and the brackets...

I would gladly pay for them in fact i wanted to buy them in the first place and not go through all this ordeal but noctua has taken measures for "lying to get some" to be your only option if you want some additional clips! they don't offer them nor they sell them even if you ask them too.

Grey_Beard
Agreed with kaninja. Not sure the purpose of this thread. So what, add your 3rd fan. Glad you found a way to get by deceiving them. Send us some noise tests and temp changes. Is it really not worth it? Not sure I understand this whole mistreatment take.

I've found it pretty easy to just make home made clips.... It's not that hard..

I'm stopping by NCIX today to buy some awesome beige and brown fans to go in my new case.

I bet OCN removed the thread because shady moves and slandering companies is against the TOS.......as it is here.

BF3PRO

Grey_Beard
Agreed with kaninja. Not sure the purpose of this thread. So what, add your 3rd fan. Glad you found a way to get by deceiving them. Send us some noise tests and temp changes. Is it really not worth it? Not sure I understand this whole mistreatment take.

I've found it pretty easy to just make home made clips.... It's not that hard..

yeah i was told and shown in overclock forum how to use zipties, if i was cheap like some tried to frame me i would have chosen that route. I spent a lot of money to make my new pc look pretty to have me stare at zipties every time i look at my cooler from the big window of my newly purchased and beautiful thermaltake core v71 case. If i knew i would have to use zipties i would have bought a case without a window and probably i would hold the motherboard on my case with zipties too lol!
 
 

kaninja
I'm stopping by NCIX today to buy some awesome beige and brown fans to go in my new case.

I bet OCN removed the thread because shady moves and slandering companies is against the TOS.......as it is here.

it was a shady move and slandering to copy and paste their emails in an online forum????
thanks for verifying how bad their emails and treatment towards their customers make them look lol!

*facepalm*
 
tl;dr: I want something so I'm going to lie to get it then brag about it on the internet.

gavros777

Brad_Hawthorne
*facepalm*
 
tl;dr: I want something so I'm going to lie to get it then brag about it on the internet.

i posted it to help other d15 owners not to go the same route and hassle noctua forced me to go, is that what the forums are for "helping people?"

Telling other people to lie, is not helpful. It's morally bankrupt.

gavros777
 
Here's the funny thing, you forgot to read the post above you and you're ignorant on the fact that noctua doesn't sell any steel clips and last thing money is not a problem for me, if it was i woudn't buy the best and most expensive air cooler one can find. So thank you noctua for forcing someone who was willing to spend more money on you to lie to get what he wants and make me look bad in my favorite forums. Yeah that's outstanding customer service and treatment right there, don't offer clips for sale when every other brand that makes similar coolers to yours sells extra clips then force people with a lot of money and who willing to spend more money on you to lie and stoop themselves to get what they want while you give what you deny them to everybody else(d14 owners) for free and without a hassle.
 
Then have people in forums calling the d15 owners cheap(where they spent a lot more money to buy the d15 compare to d14) and that they try to get things for free when you don't sell them in the first place.
 
Oh forgot to suspect most of you that don't see any unfair treatment here and take noctua's side must be d14 owners. Yeah i would probably be like you if i was a d14 owner.
a D14 owner's mind
"Noctua is very nice to us who cares about the d15 owners" lol

gavros777
 
The fans, NF-A15 PWM, can be bought at your local dealer. The fan clips can be ordered via us. Therefor I simply need a copy of the purchase invoice of your cooler and your shipping address.
As soon as I receive those datas I will gladly send you the needed fan clips free of charge.
Kind regards, Mit freundlichen Grüßen,
Fr./Mrs. Michaela Pfeifer
Noctua support team
 

 
According to your own email, they do sell the fan clips. And I never said you don't have money, I said you chose to cheap out by trying to pull a fast one on Noctua instead of asking to buy the clips outright. I reread your entire email chain and you never even asked them if you could buy them separately.
 
The irony here is that if you had still cheated them out of extra clips but didn't post up about it on the forums, you wouldn't have had the negative feedback that you're getting, and you still would have gotten the parts you wanted. Continuing to argue that Noctua is "discriminating" against NH-D15 owners is doing nothing but discrediting you and making you look like an entitled jerk.

gavros777

kaninja
I'm stopping by NCIX today to buy some awesome beige and brown fans to go in my new case.

I bet OCN removed the thread because shady moves and slandering companies is against the TOS.......as it is here.

it was a shady move and slandering to copy and paste their emails in an online forum????
thanks for verifying how bad their emails and treatment towards their customers make them look lol!

No, the slandering you did saying you were being discriminated against when you were not.  Then the fraud you committed in order to get something you wanted.
 
 
I don't see the point of posting this here.  The age of entitlement is alive and well.
 
How about just enjoy your fan clips and let it rest, why carry on and on like a 5 year old about this.  Why go on a tangent after you lied and got what you were NOT entitled to have.  You are like the sore winner that after winning the championship game goes on to find things to complain about.
 
I'm sure Noctua "agents" are on their way to your house in unmarked beige and brown Suburbans to silence you with their patented silent fan technology.